Server Error 500 when deploying project.

[aalkhalil]

Hello All,

 

How are you?

 

I have been using Kobo for a while from Kobo website,

 

I tried today with different accounts, devices and type of internet connections to Deploy a project but I always face the same issue (Server Error 500) would it be possible to know if there is any issue regarding the Server availability ?.. or any one can provide help regarding this.

Thanks in advance.

[go]

Looks like there is some update which messed up things a bit.

https://groups.google.com/forum/#!topic/kobo-users/0QpVZCYkVKM

[Mathew Abraham]

Dear all

I am facing same issue of Server error 500 while deploying the form. Please help me. I am in a stage of crucial data collection . Staffs are deployed in the field and waiting for the form which updated.

Please Consider it as urgent.and somebody please guide me.

Thank you

[Mathew P Abraham]

Dear All

 

Someone please guide. Unable to generate new form. Why kobo toolbox is not responding.

 

 

Create project is not responding.

 

Regards

 

Mathew P Abraham

--
You received this message because you are subscribed to the Google Groups "Kobo Users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.
To post to this group, send email to kobo-...@googlegroups.com.
Visit this group at https://groups.google.com/group/kobo-users.
For more options, visit https://groups.google.com/d/optout.

[Wes Pryor]

+1 here. Been happening for about 24 hours as of 0100 GMT, 4th of July. 

Thanks as ever to developers for their swift attention to these issues. 

Wes

[Tino Kreutzer]

Hi everyone,

Just to confirm to everyone in this thread as well that the 500 Server Error issue was resolved on 5 July 2017. This particular problem was limited to users of the HHI instance (kf.kobotoolbox.org) and was caused by a user's very heavy submission/download of a large number of images. We have taken steps to avoid this issue from happening again. 

Best,

Tino

[Mehlo Mandhla]

 Dear Tino 

 I am trying to upload data  and I am getting this error : INTERNAL SERVER ERROR(500) at https://kc.kobotoolbox.org/m2000mehlomndhla/submission?deviceID=imei%3A35815051434814

Please help  how I can resolve this 

 Regards 

Mandhla 

[Sebastiaan Boonstra]

Dear all,

Same issue here. Devs, any ideas when the server would be online again?

Best,

[Sebastiaan Boonstra]

Hi Hello, 

Anyone online today from the developers from Kobo?

I am having the same issue, https://kf.kobotoolbox.org is out.

Please respond soon, people are waiting to be able to deploy.

Best,