Offline version not functioning

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PaulHamlin

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Oct 8, 2012, 6:42:16 PM10/8/12
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I downloaded the offline version, it appeared to install correctly, but whenever I open the FormBuilder file, it opens a browser with this address

file:///C:/Program%20Files%20(x86)/KoBoFormBuilder/war/KoBoFormDesigner.html

Tried this in Chrome and Firefox, no difference.  Using Windows 7.

and I get a blank browser window and nothing happens. What am I doing wrong?

Neil Hendrick

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Oct 9, 2012, 2:30:23 PM10/9/12
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Paul,
I believe you may have downloaded and installed an out-dated version of KoBoForm. 
I found a link to a deprecated version that needed to be updated. (the link has been corrected, thanks for the pointer)

  1. Please uninstall your current version. 
  2. Download the up-to-date KoBoForm from here: code.google.com/p/kobo/downloads/detail?name=Kobo-win%202012-08-10.exe
  3. Install the new version.
  4. Let us know if that solves it. 
You may also note that KoBoForm works best in Firefox, so you will want to use that browser. 

Thanks,
Neil Hendrick






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AndersonLopes

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Oct 9, 2012, 2:55:37 PM10/9/12
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Download the newest firefox Browser. in kobotoolbox.org site you'll find a link to the plugins and you must let all them up to date including java

this one to check the plugins -- https://www.mozilla.org/en-US/plugincheck/ 

Paul Hamlin

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Oct 9, 2012, 3:06:49 PM10/9/12
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Hello Neil,

Thanks so much!  I've been working to implement mobile phone based data collection in 6 countries this year and after visiting three in person, not a single one of them is able to use ODK or KoBo enough to get it functioning.    We successfully used ODK in Haiti and Honduras this summer, but we had two very well qualified survey managers who could figure out the form build, collect and aggregate functions and learn XML enough to create the forms.  Those survey managers are back in their graduate programs and not really available to support the next group of countries.  

I'm not terribly technical, so when I run up against the smallest challenge that is not specified in the user documents it can throw me off track.

I'm off to Zambia and Tanzania next week with 1 phone to test in each country, hopefully I can work out enough of the challenges to get them functioning there.

Other than the list serve, are there individuals who could provide me some basic tech support if I run into more challenges?  The videos were very helpful and the user documentation is quite strong, but there are always little things that arise that are not in those materials.

Sincerely,
Paul Hamlin

Senior Manager, Customer Research
Mailing Address
1101 14th Street NW, 11th Floor
Washington, DC 20005
M: 920-495-2363
F: 202-682-1535

www.FINCA.org

FINCA




From:        Neil Hendrick <Neil.H...@kobotoolbox.org>
To:        kobo-...@googlegroups.com,
Date:        10/09/2012 01:33 PM
Subject:        Re: [KoBo Users] Offline version not functioning
Sent by:        kobo-...@googlegroups.com





Paul,
I believe you may have downloaded and installed an out-dated version of KoBoForm. 
I found a link to a deprecated version that needed to be updated. (the link has been corrected, thanks for the pointer)

1.        Please uninstall your current version. 
2.        Download the up-to-date KoBoForm from here: code.google.com/p/kobo/downloads/detail?name=Kobo-win%202012-08-10.exe
3.        Install the new version.
4.        Let us know if that solves it. 

You may also note that KoBoForm works best in Firefox, so you will want to use that browser. 

Thanks,
Neil Hendrick




On Mon, Oct 8, 2012 at 6:42 PM, PaulHamlin <paulh...@global.t-bird.edu> wrote:
I downloaded the offline version, it appeared to install correctly, but whenever I open the FormBuilder file, it opens a browser with this address

file:///C:/Program%20Files%20(x86)/KoBoFormBuilder/war/KoBoFormDesigner.html

Tried this in Chrome and Firefox, no difference.  Using Windows 7.

and I get a blank browser window and nothing happens. What am I doing wrong?

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Paul Hamlin

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Oct 9, 2012, 3:06:50 PM10/9/12
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Thanks, I have the offline version now functioning in FireFox and was able to save a test survey from my online version to XML and then import that version to the offline version.  

Sincerely,
Paul Hamlin
Senior Manager, Customer Research
Mailing Address
1101 14th Street NW, 11th Floor
Washington, DC 20005
M: 920-495-2363
F: 202-682-1535

www.FINCA.org

FINCA




From:        AndersonLopes <andersoncley...@gmail.com>
To:        kobo-...@googlegroups.com,
Date:        10/09/2012 01:58 PM
Subject:        [KoBo Users] Re: Offline version not functioning
Sent by:        kobo-...@googlegroups.com





Download the newest firefox Browser. in kobotoolbox.org site you'll find a link to the plugins and you must let all them up to date including java

this one to check the plugins -- https://www.mozilla.org/en-US/plugincheck/

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