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Gwenda Gronert
How on earth do you force this *lovely* device to change what account is logged into a specific channel? Someone was visiting me and added a couple channels (disney, netflix) with their account info to see if I liked them enough to subscribe. Now we absolutely cannot get the *#&!* Roku to forget their log-in info so I can use my own.
I've tried removing the channels multiple times from both website and the device, doing a factory re-set on the device itself, etc.
I really, really don't want to have to delete my entire roku account and create a new one from scratch...and frankly if I need to I'll just buy a firestick so I don't have to deal with this again.
Everything you need to know is right inside the channels themselves. You also could have called your friend and ask them to log out of all devices from within their Netflix account and Disney account.
For Disney Plus, scroll down from the header carousel to the menu of icons. On the left is the sidebar. Go there. Scroll down to Settings. In there is Log Out. Just like it is on Fire TV devices, because that's how Disney designed the app.
I have X1 service and my own netflix account. I watch Netflix using my own account through the X1 Netflix Apps. Last week when I had a whole system refresh, when I go to Netflix Apps it automatically login with another user account (I don't know who she is but I can see her netflix registered email address and profiles). I acn watch netflix with her account but I want to use my own account. Comcast tried resetting the box, I reloaded the app and as soon as it comes up, it uses her account. I can force logout the account from the X1 DVR box (Arris AX103ANM) and login with my netflix account. But as soon as I logout, it switches to her account. Second problem is from the small companion tv boxes I use in other TVs, I cannot login to Netflix with my account. It piggybacks to the main DVR box and it thinks her account is the main account.
call during daytime east coast time 800-comcast and select billing. explain the problem to the agent and ask them to remove and reprovision your account then add the device back to your account. fixed?
I just got off with the customer service folks. They will try a full reset of my account at 2 am today. Will take approximately an hour and then I can check. They also scheduled a tech visit (although its restricted due to covid-19) between 1 to 3 pm later today. If the full reset works, then I can just cancel the appointment. I will post the results here.
I was using a relatives Netflix who no longer has the package so I have now signed up to HD and have Netflix included. How do I change this on my sky Q and set up an new account as does not seem an option to log out.
Hi there @Will+Sussex You need to go to help section on the Netflix app and there is a sign out option there.
Once you have signed out you can reboot your Sky Box and go through the activation process.
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I have the same issue as the person above. We've been using my daughter's account but now need to change this. I've tried logging out & rebooting my Sky Q box twice but my Netflix app still appears to be connected to my daughter's account, does it take some time?
No, it logs out but then if I go back into it, I'm logged in again. I had also lost access to Netflix but now it's back again, most bizarre. I'll get my daughter to check that she has access later! It's been ridiculous to sort out, I spoke to 2 different people at Sky today & neither could help!
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I was recently notified via email that my request to change my Netflix account email-address was completed. Well, as I never asked for any change, I immediately knew what was going on. My account was compromised.
Netflix and other digital media accounts are not inherently all that secure. Millions of account holders with many less-than-secure devices and a propensity to give out credentials to guests, equates to many accounts being inevitably compromised. The odds are not in favor of security.
Many successful hackers want full control of compromised accounts. They change the email address to one they own and now they can reset the login password. This gives them the rights to use the account, purchase additional content, and even sell the login to others.
Most security professionals focus solely on preventing such attacks. Noble and cost effective where possible, but it is not a comprehensive strategy. Hacks will occur; therefore, a proper safety net must also be in place. In the case of Netflix, account compromises will occur often. To deal with these unavoidable situations, it is important to have rapid detection and response capabilities in place.
Just because security is complex, does not mean it must be difficult to manage. Case in point: Netflix has a simple feature when someone requests an email address change. They send a notification to the old address with instructions how to respond if this is in error. This simple act engaging the end user to help detect compromises.
As a customer I saw the email and responded as instructed. I reached out first via chat on their website. An agent immediately responded and was able to assist. Per the security policy, I needed to verify my identity by providing the last few digits of my credit card on record. This makes perfect sense as Netflix already has this information and only the customer is likely to be able to provide the proper data. Being more paranoid than most, I opted to not type it into the chat window. The service representative understood my concerns and with no fuss provided an alternate option of calling the toll-free number.
One quick call and only a single menu selection (for English) connected me to a local-language helpdesk person who was able to verify me and reset my account. No waiting. No endless tiers of call options. No obscure PIN or password that I needed to remember. Just a few digits from my billing account and quick service. Even the post-service survey was only ONE QUESTION!!!
It is not that my Netflix account was hacked. That is to be expected (even secretly desired a little-bit by the likes of security people). No, the real lesson here is that attacks will happen. Prevention is very important, but not a complete strategy. Putting in place the necessary compensating measures to address unfortunate events is crucial for businesses.
Netflix has done a great job in finding an optimal balance of risk mitigation, cost effectiveness, and user experience to manage their cybersecurity. Their solution is simple, straightforward, and effective. As a security professional, I am impressed. As a customer I am happy. That is the best kind of sustainable security!
How can I sign up for an Xfinity package with Netflix?
Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com.
How do I know if my Xfinity package includes Netflix?
If Netflix is included in your X1 package, it will be listed in the \"Bundled Services\" or the \"Regular monthly charges\" section of your bill.
I signed up for an Xfinity package that includes Netflix. How do I activate my Netflix account?
Launch the Netflix app on your X1 TV Box. Then, follow the prompts to either link your existing Netflix account to your Xfinity package or create a new Netflix account to be linked to your Xfinity package.
How do I find the Netflix app on my X1 TV Box?
You can either say \"Netflix\" into the Xfinity Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.
I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Can I still create a new Netflix account or transfer an existing one as part of my package?
Yes. However, you must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package.
If you have an existing Netflix account and sign up for an Xfinity package with Netflix service, you'll continue to be charged separately for your Netflix account until you complete the activation process by using the Netflix app on your X1 TV Box.
How do I change my Netflix plan or account information?
You can change your Netflix plan at any time by signing in to netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
What will happen to my Netflix account if I cancel my Xfinity service or change my Xfinity package?
For more information, see how to disconnect or downgrade Xfinity service with Netflix.