Fwd: Re: [Ticket No:2888298] Fwd: Order modification for BigBasket order BBO-4058254-100915
Trisha Anand
Re: [Ticket No:2888298] Fwd: Order modification for BigBasket order BBO-4058254-100915 Dear Customer Thanks for your mail to Customer Service at BigBasket.com. We have created a service request ticket. Make a note of your ticket number mentioned in the subject We will get back to you soon. For any further assistance we request you to kindly contact us at 33551000 or write to us at custome...@bigbasket.com on all day's between 7am to 10pm With Warm Regards, Customer Service Team. custome...@bigbasket.com On 09/11/2015, 02:29pm, Trisha Anand (trish...@gmail.com) wrote: Hi, I just wanted to clarify why 50% of the order value is being refunded back. If I have paid INR 23 for an item and its unavailable, how does it make sense for you to refund only 50% of the price paid? Its not my fault that its unavailable now. Tomorrow you might say none of the items are availalbe and keep 50% of the order amount? I really don't have a problem with losing 11 INR today, but I have a big issue with the whole policy of refunding 50% of the cost! Looking forward to an explanation, Trisha
Trisha Anand
from custome...@bigbasket.com
RE: [Ticket No:2888298] Fwd: Order modification for BigBasket order BBO-4058254-100915Dear Trisha,Greetings from BigBasket.com. Our sincere apologies for the inconvenience caused and for delayed response. As per our policy, if any items not delivered included on the bill, we initiated 150% refund, that is full product value and 50% additional product value as per our WYSIWYG guarantee to Bigbasket wallet(incase of online payment made) which you have done. So, request you to please check the wallet activity, as we have refunded 150% on your wallet. For any further questions or Clarifications regarding your order, please write back to us at Custome...@bigbasket.com or you can also call us on 1860-123-1000. Our Customer Service is available from morning 7am to 10pm on all days. With Regards, Paddya Customer Service Department. WWW.BIGBASKET.COM On 09/11/2015, 02:29pm, Trisha Anand (trish...@gmail.com) wrote: Hi, I just wanted to clarify why 50% of the order value is being refunded back. If I have paid INR 23 for an item and its unavailable, how does it make sense for you to refund only 50% of the price paid? Its not my fault that its unavailable now. Tomorrow you might say none of the items are availalbe and keep 50% of the order amount? I really don't have a problem with losing 11 INR today, but I have a big issue with the whole policy of refunding 50% of the cost! Looking forward to an explanation, Trisha