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Walberto Kennedy

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Aug 2, 2024, 11:32:10 AM8/2/24

to kmobindayva

I have X1 service and my own netflix account. I watch Netflix using my own account through the X1 Netflix Apps. Last week when I had a whole system refresh, when I go to Netflix Apps it automatically login with another user account (I don't know who she is but I can see her netflix registered email address and profiles). I acn watch netflix with her account but I want to use my own account. Comcast tried resetting the box, I reloaded the app and as soon as it comes up, it uses her account. I can force logout the account from the X1 DVR box (Arris AX103ANM) and login with my netflix account. But as soon as I logout, it switches to her account. Second problem is from the small companion tv boxes I use in other TVs, I cannot login to Netflix with my account. It piggybacks to the main DVR box and it thinks her account is the main account.

call during daytime east coast time 800-comcast and select billing. explain the problem to the agent and ask them to remove and reprovision your account then add the device back to your account. fixed?

I just got off with the customer service folks. They will try a full reset of my account at 2 am today. Will take approximately an hour and then I can check. They also scheduled a tech visit (although its restricted due to covid-19) between 1 to 3 pm later today. If the full reset works, then I can just cancel the appointment. I will post the results here.

I am new to the paypal. I am having problem how to link my bank account to netflix as they required credit card or debit card which it is usa but i am from canada so how that work when i click on netflix and need put paypal but they still want credit card or debit so how that work so can you explain how?

It sounds like you need to link your bank account to your PayPal account and then set up your Netflix account. You can add your bank account by logging into your PayPal account, click on profile, click Bank Accounts under Financial Information (If you do not see this step, Follow the instructions below), click Add, enter requested information and then click Continue, review the information and click Add Bank Account.

How about the fact that paypal seems to keep not fixing my account when i had mine linked to pay through my bank account all was fine till this month then all of a sudden it changes to my credit card i did nothing to change it and you guys at paypal blamed it on me when i did nothing to change it and its still not fixed yet even though you guys keep saying it is.

I have already linked my bank account to Paypal and it is verified. Everytime I try to set up the free trial with Netflix it asks for my Credit Card or Debit card info. I don't have a credit card linked to my Paypal account. My nephew has his Netflix fees coming out of his bank account and I want to do the same. I just can't get it to ask me to set it up using my bank account instead of a credit card.

I signed up for netflix using my paypal account however it keeps asking me for a crdit card. I dont have one because I only use debit and I cant afford any more debt. lol. 8 bucks a month is affordable. why doesnt netflix add a call my cellphone feature when setting this up and just get the account number and allow us to pay that way. I dont think a prepaid card would be wise considering it costs 4.99 to use once per transaction. if thats th case, netflix just wants to rip us off.... is that the case? I hate th fact paypal and netflix havent made a "partner" payment option whereas netflix is so big and everything.

how do i set up my debit. i have everything confirmed but still it asks me for credit card.......... if it doesnt work im afraid it will charge me in a month for a netflix account i cant even use.... my friend has hers set up and im just wondering why my debit wouldnt work ....

I have already linked 2 of my Bank Accounts to my Paypal profile & there is enough money to pay the monthly fees for my Netflix membership of $8/month. How will Netflix receive their $8 per. month--Will it be taken of the balance in my Paypal account or will it be charged to the card they are demanding I provide them with?

When I called "Kristi"/"Christy" over at Netflix she could not tell me how I would be charged for the monthly fee. She said all they receive is an email from Paypal saying that the money will be given to Netflix. This correspondence never explains how.

I do not want the monthly fee coming from my Debit card. I want the monthly fee to be taken out of the balance on my Paypal account. She told me my question is for the people at Paypal. So, Will it be taken of the monthly fee to maintain my Netflix account ($8 per month) be taken from my Paypal account or will it be charged to the Debit card they are demanding I provide them with?

First of all, I am sorry you are having so much trouble getting Netflix set up. I did go directly to the Netflix.com website and went through the sign-up/check-out flow and was able to select PayPal as a payment method. I was then directed to sign into my PayPal account. I do know that Netflix requires an instant payment which would require a credit card to be linked to your PayPal account. When you add a credit card to your PayPal account this does not mean you have to use the credit card as the funding source.

I am very glad to hear this. & yes, it is a complicated process but I think Netflix should be made aware of how payment will work. This seems to be a common question & I do not know why no one explains this to them.

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I was recently notified via email that my request to change my Netflix account email-address was completed. Well, as I never asked for any change, I immediately knew what was going on. My account was compromised.

Netflix and other digital media accounts are not inherently all that secure. Millions of account holders with many less-than-secure devices and a propensity to give out credentials to guests, equates to many accounts being inevitably compromised. The odds are not in favor of security.

Many successful hackers want full control of compromised accounts. They change the email address to one they own and now they can reset the login password. This gives them the rights to use the account, purchase additional content, and even sell the login to others.

Most security professionals focus solely on preventing such attacks. Noble and cost effective where possible, but it is not a comprehensive strategy. Hacks will occur; therefore, a proper safety net must also be in place. In the case of Netflix, account compromises will occur often. To deal with these unavoidable situations, it is important to have rapid detection and response capabilities in place.

Just because security is complex, does not mean it must be difficult to manage. Case in point: Netflix has a simple feature when someone requests an email address change. They send a notification to the old address with instructions how to respond if this is in error. This simple act engaging the end user to help detect compromises.

As a customer I saw the email and responded as instructed. I reached out first via chat on their website. An agent immediately responded and was able to assist. Per the security policy, I needed to verify my identity by providing the last few digits of my credit card on record. This makes perfect sense as Netflix already has this information and only the customer is likely to be able to provide the proper data. Being more paranoid than most, I opted to not type it into the chat window. The service representative understood my concerns and with no fuss provided an alternate option of calling the toll-free number.

One quick call and only a single menu selection (for English) connected me to a local-language helpdesk person who was able to verify me and reset my account. No waiting. No endless tiers of call options. No obscure PIN or password that I needed to remember. Just a few digits from my billing account and quick service. Even the post-service survey was only ONE QUESTION!!!

It is not that my Netflix account was hacked. That is to be expected (even secretly desired a little-bit by the likes of security people). No, the real lesson here is that attacks will happen. Prevention is very important, but not a complete strategy. Putting in place the necessary compensating measures to address unfortunate events is crucial for businesses.

Netflix has done a great job in finding an optimal balance of risk mitigation, cost effectiveness, and user experience to manage their cybersecurity. Their solution is simple, straightforward, and effective. As a security professional, I am impressed. As a customer I am happy. That is the best kind of sustainable security!