KMZ files manged in Photoshop CS3 Extended

[Hoping-4-3d]

I hope I didn't miss any answers about this in the FAQs or other
groups--I did look.

I initially posted this in the Adobe Photoshop CS3 forum but it was
suggested by those folks that I post here, so...

I have Adobe Photoshop CS3 Extended and have downloaded and installed
the Google 3D Warehouse plugin from Adobe. I can access the plugin
which takes me to the Google 3D website and I can navigate to and
download 3D models. However, when the model is actually brought into
Photoshop, it looks very strange. The model is only visible in a fixed
shape area that appears to be the shape of the initial 3d model. But
when I rotate and move the model, it simply slides the view of the
image inside the fixed shape area--sort of like looking through a key
hole (ironic given the Keyhole history of KML!). I've tried this with
about 8 different downloaded KMZ (Google Earth 4) models and they all
do this same strange behavior. Additionally, I downloaded Google's
free SketchUp program. The models load and appear fine in that
program. I've exported from that program, but the exported files still
have the same problem when loaded up into Photoshop.

I'm really baffled by this. Any guidance would be much appreciated.

[ManoM]

Hi Hop-4-3d,

Sorry to do this to you, but wouldn't this question be better asked on
the SketchUp board?
http://groups.google.com/group/sketchup
ManoM

[Hoping-4-3d]

Ah, perhaps it should go in the SketchUp forum--I didn't know there
WAS a SketchUp forum so I appreciate the link.

Still, the question really isn't about SketchUp since the KMZ files
work fine in SketchUp and I didn't even know about SketchUp when this
problem first started in Photoshop. It seems to me to be a problem
with Photoshop which I figured was a 3rd party app.

Anyway, someone from Adobe Labs is looking into the issue and I'll
post whatever he finds out.

Sorry if this was the wrong forum.

[Hoping-4-3d]

Problem solved!

Prior to my posting here, I had checked Dell's Customer Care driver
download site for the latest video card driver and had downloaded the
most recent one they had posted for my video card. I also had let
Windows Vista "check for updated driver" for the video card as well
and it reported that I had the most recent video driver.

WRONG!

Instead of relying on Dell's Customer Care driver download web site or
Windows Vista's updated driver button, I decided in one last desperate
attempt to go directly to nVidia's web site to check for the most
recent driver (I know, I should have done this to begin with, but if
Dell and Windows offer driver updating ease, I had the silly idea that
it would actually work correctly!). The nVidia site had a driver that
was one month newer. I downloaded it and installed it and now the KMZ
file is appearing correctly in PSCS3, and, so are all the other 3d
file formats (3DS, DAE, etc.)!

Hope this information helps anyone else out there who might be having
this problem. And, the problem was NOT PhotoShop or Google or the
plug-in, the problem was Dell and Microsoft's driver support not
updating driver support in a timely manner.