KML/KMZ download error

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NEMAC

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Feb 6, 2009, 10:57:06 AM2/6/09
to KML Developer Support - Getting Started with KML
Hello - our group is serving KMZ files for download. Fate upgrading to
GE 5.0, some users have been getting download errors, in Firefox the
error is "somefile.kml cannot be opened, because an unknown error
occurred." I installed GE 5.0 and immediately got the same error when
trying to download KMZ files.

I saw these threads
http://groups.google.com/group/kml-support-getting-started/browse_thread/thread/ead5ac6b8e81b68a/7ad4ca8a22f7724c?lnk=gst&q=could+not+be+opened+because+an+unknown+error+#7ad4ca8a22f7724c

and
http://groups.google.com/group/Is-Something-Broken/browse_thread/thread/87b41a1ef19b6251/993049e240f34d99?lnk=gst&q=&rnum=5

and fixed the problem using this solution:
"Looking at the key for .kmz in the registry - once again a value
called "Application" is present and set to "googleearth.exe". Delete
this and it all works again. "

Is that really the ONLY way to fix this? Expecting average users to
hack the registry is to me asking a lot. Is there a simpler way to fix
this?

Thanks!
Todd Pierce
University of North Carolina-Asheville

Roman N

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Feb 12, 2009, 8:39:44 PM2/12/09
to KML Developer Support - Getting Started with KML
Hi Todd,

Have you tried reinstalling Earth 5? Also try this:

1. Open My Computer
2. Go to Tools > Folder Options in the menu.
3. Click to 'File Types'
4. Scroll down to KML and KMZ
5. If "Opens With" is not "Google Earth" for both of these, use the
Change... button to make sure that Google Earth is associated with
those file types.

Also, please use the Google Earth Help Center at:

http://earth.google.com/support/

for installation and file association problems in the future.

Thanks,
- Roman

On Feb 6, 7:57 am, NEMAC wrote:
> Hello - our group is serving KMZ files for download. Fate upgrading to
> GE 5.0, some users have been getting download errors, in Firefox the
> error is "somefile.kml cannot be opened, because an unknown error
> occurred." I installed GE 5.0 and immediately got the same error when
> trying to download KMZ files.
>
> I saw these threadshttp://groups.google.com/group/kml-support-getting-started/browse_thr...
>
> andhttp://groups.google.com/group/Is-Something-Broken/browse_thread/thre...
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