Nfs Carbon Collectors Edition Vs Normal
Maribeth Seagers
Different EA Help advisors have given me different explanations as to why certain older EA games on disc can no longer be redeemed to Origin. I have been told that EA Advisors have run out of Origin-compatible keys for these older games (but no explanation as to why someone at EA can't generate a new batch of a few more compatible keys so that EA customers who already own the PC editions of these games can redeem them on Origin); I have also been told that EA Advisors used to have a tool to convert the CD/DVD keys for these games into Origin-compatible keys, but that EA Help no longer has access to that software tool (I've never known a company to completely get rid of an internal business software tool even when it is phased out of general day-to-day office use if there is no replacement for that business software tool in place, but no explanation was provided as to why no one at EA has administrative access to this tool any longer).
Need for Speed Underground, Need for Speed Underground 2, Need for Speed Most Wanted (2005), Battlefield 1942 - The Road to Rome, Battlefield 1942 - Secret Weapons of WWII, and Battlefield Vietnam were never available for download from EA, so there is no way EA Help could add these to your Origin library unless EA makes them available for download at some point in the future.
As for Need for Speed Carbon Collector's Edition, since it was was briefly sold on Origin (and was sold as a direct download for a few years on EA Store prior to the existence of Origin), there isn't a legitimate reason why you shouldn't be able to redeem it (the standard edition of Carbon was never available for download though). Some of us have Need for Speed Carbon Collector's Edition in our Origin libraries and can still download it.
No it's not, at least not anymore. Trust me, i've contacted EA support 50 times. All they say is they have no option to add NFS carbon in our library, it's been some months since i last asked, but it's most likely the same situation
I bought Need for Speed Carbon Collector's Edition on EA Store and fortunately the game was transferred to my Origin account when Origin replaced EA Store, but I haven't had luck redeeming The Godfather, so I know exactly how you feel; I actually contacted EA Help when it was still possible for them to redeem a disc key for the The Godfather to an Origin account, but the EA Help advisor who was assigned to my support ticket didn't know how to do it (it was a comedy of errors that included him creating a separate Pogo.com account for me for some reason while attempting to redeem the game), and unfortunately I assumed it just wasn't possible. I later heard from a few people who were fortunate enough to encounter EA Help advisors who knew how to redeem the disc keys for The Godfather during the same time frame I had tried to get mine redeemed, but by the time I found this out and contacted EA Help again about the unresolved issue, it was too late. Most people with disc copies of the game probably ended up in the same boat I did. Contacting EA Help shouldn't be a game of roulette. The quality can really vary between advisors, and EA seems to invest less and less in their training. On average, contacting EA Help is currently probably about on par with consulting a Magic 8-Ball.
I understand that licensing agreements have ended for some of the IP. However, that should not prevent EA customers who already own these titles on disc from being able to redeem them to Origin. The games and DLC still exist on EA's servers. Those EA customers who were able to get them redeemed to their accounts can still download them via Origin (e.g. I can still download Need for Speed Carbon Collector's Edition and the Need for Speed Carbon Collector's Edition Bonus DVD content via Origin). There is no good reason why access shouldn't be extended to other EA customers who already own the PC editions of these games. I think this may well have more to do with EA thinking that by discontinuing redemption of these older titles, it will reduce its support footprint since several of the older games require some degree of troubleshooting (although these troubleshooting hurdles are typically minor affairs for the average PC gamer).
I've already have one game (Need for Speed World) in my library which is no longer able to be downloaded (although Soapbox Race World lives on); I do not look forward to the future a decade or so from now when EA begins phasing out support for its games that have always-online requirements (e.g. Need for Speed 2015).
@CantirasVery well written post. I wish i could upvote it 100 times.
Yeah regarding the magic 8-ball situation, i had similar situations regarding need for speed pro street. i had an advisor who was really rude and was basically telling me that i should buy the newest titles to play need for speed, some others say "Sorry, but i cannot add this X title for you, as the game is not available on the store" But I've already seen from a few sites that you can contact EA support to redeem pro street, so after 2 times. I was like... I shall just keep trying to see if it depends on the advisor, and i was right, after 5 tries an advisor added it in. I tried battlefield 2 & 2142, and it was also similar situations as pro street, but after some time it worked
However with carbon, I guess that's where it's just not possible to add for now. Reading your post, it sucks if EA got rid of the tool for converting Retail keys to Origin. I really, really wish i could redeem carbon, it's my favorite NFS and one of my favorities games ever. It's just weird that they cannot just make the old games redeemable on origin, as long you have proof of ownership or CD-key. I could redeem Battlefield 1942 cd key, where it was all numbers just fine normally, but carbon... no. It sucks
If any EA community representatives read this, please submit the feedback. There's still a lot of people who are interested in old games and would love to redeem it on origin. it doesn't make sense i can redeem battlefield 1942 just fine, but need for speed carbon, pro street & battlefield 2 doesn't work
Yeah regarding the magic 8-ball situation, i had similar situations regarding need for speed pro street. i had an advisor who was really rude and was basically telling me that i should buy the newest titles to play need for speed, some others say "Sorry, but i cannot add this X title for you, as the game is not available on the store" But I've already seen from a few sites that you can contact EA support to redeem pro street, so after 2 times. I was like... I shall just keep trying to see if it depends on the advisor, and i was right, after 5 tries an advisor added it in. I tried battlefield 2 & 2142, and it was also similar situations as pro street, but after some time it worked
I can relate. I had an issue redeeming one of my older EA games in the Origin client (via the "Redeem product code..." menu option) this January. I verified that I entered the key correctly, and tried it both without and with hyphens, but it would not work. So I contacted EA Help. I was told the game was no longer redeemable due to support for the game having been sunset. Half an hour later, I decided to try -ui/redemption/index just to be certain, and the key redeemed via that entry method. It really is a game of redemption roulette.
Most of my conversations with EA Help more of less resemble _erXm5uXRs, and talking with EA Help sometimes makes me want to pull an Al Pacino- I think EA Help exists more so to exhaust customers into giving up than it does to actually help them.
About 8-10 months ago I wanted to review the chat transcripts of some of my past support tickets. I don't know if it's just me experiencing this, or if it affects others as well, but I can no longer view old support ticket chat transcripts. If I go to -cases/, the list only shows 10 of my 12 support tickets (page 2 of my case history is blank). If I click on the individual cases, only one or two of the most recent cases will let me review the chat transcripts (when any work at all; as of this minute none are working). If I click on any of the other cases, I see a web page throbber, and it just cycles and cycles. Sometimes it eventually stops and I'm directed to this error message. This has been going on for months now (and predates coronavirus-related constraints). Have you tried reviewing some your older support chat transcripts recently?
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