(Download PDF) A Guide to Computer User Support for Help Desk and Support Specialists - Fred Beisse
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Detail A Guide to Computer User Support for Help Desk and Support Specialists
Author : Fred Beisse
Pages : 688 pages
Publisher : Cengage Learning
Language :
ISBN-10 : 1285852680
ISBN-13 : 9781285852683
Synopsis A Guide to Computer User Support for Help Desk and Support Specialists
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.