Logged in, and nothing there-

[Chris Swartwout]

Hello -

First tried with Chromium, the IE, then Firefox-

Blank desktop (save for the photo) and blank menu. Click on the Kite in the taskbar, and just a little blank menu.
The tab counts unread mail, but thats it!

Tried cleaning cache.....I sign in with Google apps, same address as my beta invite request- ch...@sunfields.net

My problem looks exactally like the one "FIT" has just below -

Thanks, am looking forward to giving this program a real drive!

Chris

[Jack Kennedy]

Chris,

We are working on an issue where if you log into KiteDesk using one email address as your "primary" account on KiteDesk, and then you later add that account to another KiteDesk account that it causes an issue.

We are working to resolve this issue as quickly as possible, but I believe this is the error that you encountered.

Can you try logging in again.  You can add as many different gmail accounts together into one profile as you like, but for the moment please avoid reusing the same accounts with different KiteDesk profiles.

Please let me know if you are up and running again and if you have any questions.

Thanks,

Jack

--
Jack Kennedy

CEO - KiteDesk

mobile: (813) 494 - 5270

email: jken...@kitedesk.com

[Chris Swartwout]

On May 8, 12:43 am, Chris Swartwout <ch...@sunfields.net> wrote:
> Thanks for your reply jack -
>
> I managed to log in for awhile today, but now it keep crashing - or Im
> back to the blank desktop.
> I have tried logging back in with different browsers and different os
> -
>
> Frustrating, because this looks like something I would really use.
>
> I am confused now however. I have only ever been able to log in with
> my gmail account which is not my prefered account - that being my
> google apps one.

I get this error every time I try to log in with my google apps login:

type Exception report

message

description The server encountered an internal error () that prevented
it from fulfilling this request.

exception

javax.servlet.ServletException:
javax.persistence.NonUniqueResultException: result returns more than
one elements

com.kitedesk.web.OpenAuthenticationFilter.doFilter(OpenAuthenticationFilter.java:
58)

com.google.inject.servlet.FilterDefinition.doFilter(FilterDefinition.java:
163)

com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:
58)
com.google.inject.persist.PersistFilter.doFilter(PersistFilter.java:
89)

com.google.inject.servlet.FilterDefinition.doFilter(FilterDefinition.java:
163)

com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:
58)

com.google.inject.servlet.ManagedFilterPipeline.dispatch(ManagedFilterPipeline.java:
118)
com.google.inject.servlet.GuiceFilter.doFilter(GuiceFilter.java:113)
root cause

javax.persistence.NonUniqueResultException: result returns more than
one elements
org.hibernate.ejb.QueryImpl.getSingleResult(QueryImpl.java:287)
com.kitedesk.dao.BasicDAOImpl.queryForSingle(BasicDAOImpl.java:61)

com.google.inject.persist.jpa.JpaLocalTxnInterceptor.invoke(JpaLocalTxnInterceptor.java:
58)

com.kitedesk.dao.UserProfileDAOImpl.findByEmail(UserProfileDAOImpl.java:
24)

com.google.inject.persist.jpa.JpaLocalTxnInterceptor.invoke(JpaLocalTxnInterceptor.java:
66)

com.kitedesk.service.AuthenticationServiceImpl.getUserProfile(AuthenticationServiceImpl.java:
134)

com.kitedesk.service.AuthenticationServiceImpl.addAccountToProfile(AuthenticationServiceImpl.java:
145)

com.kitedesk.service.google.GoogleAuthenticationServiceImpl.handleAuthRequestCallback(GoogleAuthenticationServiceImpl.java:
249)

com.kitedesk.web.OpenAuthenticationFilter.doFilter(OpenAuthenticationFilter.java:
55)

com.google.inject.servlet.FilterDefinition.doFilter(FilterDefinition.java:
163)

com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:
58)
com.google.inject.persist.PersistFilter.doFilter(PersistFilter.java:
89)

com.google.inject.servlet.FilterDefinition.doFilter(FilterDefinition.java:
163)

com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:
58)

com.google.inject.servlet.ManagedFilterPipeline.dispatch(ManagedFilterPipeline.java:
118)
com.google.inject.servlet.GuiceFilter.doFilter(GuiceFilter.java:113)
note The full stack trace of the root cause is available in the Apache
Tomcat/7.0.22 logs.

Apache Tomcat/7.0.22
> --------------------------------------------------------------------------------------------------------------------------
> If I could just log in with that and mess around - I could avoid using
> the other untill you have it figured out.
>
> How to start afresh again?

Chris

> > CEO - KiteDesk <http://www.kitedesk.com/>

> > mobile: (813) 494 - 5270

> > email: jkenn...@kitedesk.com