This is (roughly) on of the xml string that go in:
<mobile>
<sessionid><![CDATA[5a54139d573f2821dfffe85308f8266f]]></sessionid>
<version><![CDATA[3.00.06]]></version>
<department>
<departmentid><![CDATA[1]]></departmentid>
<title><![CDATA[General]]></title>
<isassigned><![CDATA[0]]></isassigned>
</department>
<department>
<departmentid><![CDATA[3]]></departmentid>
<title><![CDATA[Fun]]></title>
<isassigned><![CDATA[0]]></isassigned>
</department>
<status>
<ticketstatusid><![CDATA[1]]></ticketstatusid>
<title><![CDATA[Open]]></title>
<statuscolor><![CDATA[#5c83b4]]></statuscolor>
</status>
<status>
<ticketstatusid><![CDATA[2]]></ticketstatusid>
<title><![CDATA[On Hold]]></title>
<statuscolor><![CDATA[#8bb467]]></statuscolor>
</status>
<priority>
<priorityid><![CDATA[1]]></priorityid>
<title><![CDATA[Low]]></title>
<prioritycolor><![CDATA[#8a8a8a]]></prioritycolor>
</priority>
<priority>
<priorityid><![CDATA[2]]></priorityid>
<title><![CDATA[Medium]]></title>
<prioritycolor><![CDATA[#000000]]></prioritycolor>
</priority>
<staff>
<staffid><![CDATA[2]]></staffid>
<fullname><![CDATA[It2Be]]></fullname>
<email><![CDATA[
softwar...@it2be.com]]></email>
</staff>
<staffid><![CDATA[2]]></staffid>
</mobile>