We’re sad to see you go

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OVO Energy

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Aug 27, 2025, 1:20:57 PM8/27/25

to kishan_...@googlegroups.com

Account Number: 26259592

You’re switching your electricity

Hi Kishan

Another energy supplier has just told us you want to leave OVO and switch away – we’re sad to hear that.

If there’s anything we can do to change your mind, we’d love to hear from you! Just call us on 0330 303 5063

Your timeline of what’s next

It could take up to 10 weeks to wrap everything up. Meanwhile, we’ll keep your Direct Debit running, so you might see more payments going out to cover your energy during this time.

Your switch could take up to 4 weeks to complete - Your new supplier should have confirmed your exact switching date.
We’ll send your final bill 6 weeks after that
Once you get it, you’ll see your balance is either positive, negative or £0:

If it’s positive – we’ll refund you within 10 days

If it’s negative – we’ll cancel your Direct Debit payments as soon as it reaches £0 (or, you can simply pay everything off now)

If it’s £0 – there's nothing else to do

If you’ve got a traditional meter (not a smart one)

You need to send a meter reading now, and another on 30 August 2025 – to make your final bill accurate.

Submit meter reading

Not sure how to read your meter? Check out our meter reading guide

Pst. Here are some great reasons to stick around:

OVO Greenlight, our energy-saving tool to help you make your home greener¹

100% renewable electricity when you choose a smart meter²

We plant 1 million trees every year, right here in the UK³

If you haven’t asked to switch from us, just call us on 0330 303 5063 (Mon-Fri 8am-6pm). We’ll be happy to get you back on track.

Got a question?

Let’s find an answer! You can...

Check out our online Help pages – the quickest way to find support
Message us on Twitter
Or ask other members on the OVO Forum

Thanks
The OVO Team

OVO's 2019 analysis of academic research into the effectiveness of feedback on energy consumption behaviours indicates that being able to monitor your energy usage by installing a smart meter and having access to energy insights information can lead to a reduction in energy use. The reduction in energy use results from the customer making changes to their habits by curtailing home energy use through actions such as optimising heating settings or switching lights off. The actual savings achieved will vary depending on individual energy use and the nature of changes made to a customer's energy habits.

From 1 October 2022, 100% renewable electricity is only available to customers who currently have an electricity smart meter or who have a smart meter installed. To book a smart meter installation or for more information, head here. Not all customers may be able to have a smart meter installed. Terms and eligibility criteria apply, please see here for details. 100% of the renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates, also known as REGOs). Get more details on REGOs and how these work here. A proportion of the electricity we sell is also purchased directly from renewable power generators in the UK.

OVO Energy plants 1 million trees across the UK each year with its tree planting partners, The Conservation Volunteers and the Woodland Trust. Trees absorb carbon dioxide from the atmosphere, so planting trees helps to slow down climate change.

Update contact preferences Contact us

OVO Energy Ltd. 1 Rivergate, Temple Quay, Bristol BS1 6ED. Registered in England and Wales No. 06890795. VAT No. 100119879.

OVO Energy is a FIT and SEG licensee. We are a signatory of the Ofgem-approved Consolidated Metering Code of Practice (COMCoP). For more info, visit Smart Meter Installation Schedule.

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