Spencer Readman
2 Westney Rd.
Apt. # 306
Ajax, Ontario
L1T 3H3
Home: (905) 426-6133
Bus: (416) 682-0029
E-mail: spenc...@sprint.ca
Objective
I am a proactive troubleshooter with strong communication skills that would
like to obtain a position in Kingston, Ontario as a Microsoft Certified
Systems Engineer.
Professional Designations
? MCSE - Microsoft Certified Systems Engineer
? MCT – Microsoft Certified Trainer (In Progress)
Work Experience
Sept. 1998- Present RGA Life Reinsurance Company of Canada Toronto,
Ontario
Analyst, Office Technology
? Complete Systems Support for Two Offices
? TCP/IP, AppleTalk
? Windows NT Workstation & Server 4.0, Windows 95, Unix & MAC
? Recently converted entire office from MAC to Windows 95 and Windows NT
using Unix (Sun Solaris & Samba) as a file server
? Network and Desktop Troubleshooting & Training users
? Sun Internet Mail System (SIMS) with Netscape Communicator 4.06 Clients
? Microsoft Exchange Server 5.5 with Outlook 98 Clients
? Remote Access Configuration and Troubleshooting (International Setup)
? Ordering and Installation of Dell Hardware; Desktops & Laptops
? Licensing, Installation and Configuration of Software
? Cisco Switch Installation and Configuration
? Cisco Router Troubleshooting
? Network Planning, LAN Room Design and Equipment Relocation
? Year 2000 Hardware Testing & Verification, Hardware & Software Inventory
Nov. 1997 – Aug. 1998 Dow Jones Markets Canada Inc. (Bridge Information
Systems) Toronto, Ontario
Intermediate Field Service Technician
? Site Installation Coordination
? Windows NT 4.0 Rollouts
? Ethernet, Token Ring, Hubs, WAN, LAN & Cabling Installation and
Troubleshooting
? Bell Circuit Troubleshooting: Sync, Async Modems & X.25
? Proprietary Hardware & Software Installation, Configuration and
Troubleshooting
? Year 2000 Hardware Testing & Hard Disk Imaging
? Customer Support; Trading Floor, TD Evergreen Help Desk
Education
Instructional Techniques Workshop
January 1999 Friesen, Kaye and Associates Whitby, Ontario
? Principles of Adult Learning
? Systematic Learning Process
? Learner Centered Training
Microsoft Certified Systems Engineer
1996 - October 1997 Loyalist College Belleville, Ontario
Microsoft Certifications
? *Implementing and Supporting Microsoft Windows NT Server 4.0*
? *Implementing and Supporting Microsoft Windows NT Workstation 4.0*
? *Implementing and Supporting Microsoft Windows NT Server 4.0 in the
Enterprise*
? *Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0*
? *Networking Essentials*
? *Implementing and Supporting Microsoft Internet Information Server*
Microcomputer Networking Specialist
1996 - October 1997 Loyalist College Belleville, Ontario
Areas of study include:
Written & Oral Business Communications
Human Relations
Technical Math
Hardware
Networking Hardware
Microcomputer Hardware & Repair Software
Linux versions: Slackware 4, Caldera, RedHat 4.1
Advanced MS-DOS 6.2
Advanced Windows 3.x
Novell NetWare versions 3.12 & 4.1
Internet Terminology
MS Office 6.0 & 7.0 (Word, Excel, PowerPoint)
Qbasic
1988 - 1992 Napanee District Secondary School Napanee, Ontario
Ontario Secondary School Diploma
Areas of Effectiveness
? Strong Active Listening Skills
? Troubleshooting and Problem Solving
? Team skills
Interests and Activities
I enjoy downhill skiing, fishing and playing the guitar. I am also a pizza
connoisseur.
References
? References are available on request.
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