Adobe Acrobat 8 Professional Windows 11

[Hortense Malovich]

Windows10 replaced my default PDF program with Adobe Reader DC. Acrobat Pro 8.0 disappeared from the Default drop down menu and was longer associated with PDF files. Thank goodness Acrobat Pro 8 was still alive. I had to search the hard drive for it because it was not listed as a program under "All Apps"". When I re-associated it with PDF files, it was listed as an "unknown application". The association sort of worked when I wanted to open a particular file. However, when an unknown or non-particular file was launched, it still was opened by Reader DC. Naturally that got me pissed. I have never liked Reader since I have had Acrobat Pro. You can't do what you can in Pro in Reader. Thus I wanted it gone. I used the uninstall in Control Panel. That didn't work. More pissed. Since I know that certain AV programs need a special program from the maker to totally uninstall, I looked om the Adobe website and found AdobeAcroCleaner_DC2015.zip . That did the job, Acrobat Reader was totally non-functioning. I think it was totally gone. What's interesting is that after Reader was removed Acrobat Pro 8 became a recognized program; however it is still not on the drop down menu.("Huh")

Since I have gotten on the Forum, I have read horror stories in posts when attempting to update to 8.1. Working programs died. I now have decided not to do any updates until the update problem has a solution.

Right now my Acrobat Pro 8 is working fine. I'm not sure it is stable, but I think so. Nevertheless, it might be all my adjustments to the registry which is making it run without problems. Again it might not. I might just be lucky. Time will tell.

I thought if I told my story, it might be a way to get a non-working Acrobat program to work. I'm not saying it will because, per Adobe Acrobat Pro 8.0 is not compatible with Windows 10 -productkb/policy-pricing/system-requirements-acrobat-family-products.html I think this a CYA statement that they have not and probably will not test the legacy programs in Win 10. Is this their way of saying buy a new program. My personal opinion is that Adobe as well as some other vendors are in cahoots with Microsoft to make sure legacy programs don't work in Win 10. Remember Microsoft's comment that if the program works in Win 7 or Win 8.1, it will work in Win 10. Right!!

You can use the steps I did, but there is no guarantee that they will wok for you. You are on your own with that. I know it is unnerving to have Acrobat not work. Best of luck to those with non-working programs.

Maybe you can explain that before Reader DC was removed and Acrobat Pro 8 was associated with PDF files it was an "unknown application". However after Reader DC was totally removed, the association is shown as Adobe Acrobat 8. What caused Windows 10 from not knowing ("unknown") Acrobat Pro 8 to then knowing? The only thing that happened was the removal of Reader DC.

With regard to moving to Acrobat DC, I would take it if it were free. However, it is not. I do not take kindly to people or software trying to force me to spend money. In most cases I am smart enough to continue what I have. Then I (not others) will make the decision to buy.

I did read your discussion ,my point was that Acrobat 8 is quite an older version and also an unsupported one.Only Acrobat XI and Acrobat DC have been tested on windows 10 environment ,that fully supports them

I have 5 computers all with 12th gen i9 CPUs and EVGA 3080 Ti GPUs with each holding 64-128 GB of G. Skill RAM. Out of all 5 computers Adobe Acrobat is Not Responding and crashes. I have updated each computer, followed ALL of your troubleshooting methods on your website and in these forums. Accumilated 10-12 hours of my own time following Adobe guidelines to "fix" their program. Yet, the program is unusable. I even spent my own money to have two SEPERATE IT companies remote in on all FIVE of my computers to try and find the problem. $617 later they can't even find the problem to make Adobe not crash. I am paying to use your software and paid a 3rd party to try and find out why its crashing. Still, I am left with a non functioning software. How is this even possible?

Please remove the application using the Acrobat cleaner tool -docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and reinstall the application using the link -dc-downloads.html and see if that works.

Dear Amal,

Thank you for your reply, but I followed the second suggested solution (install reader first) and so far it works fine. If crashes start to occur again I will do as you advise in order to generate the needed logs.

Kind Regards

Yiannis N. Panagiotou

The "Recent" list is apparently re-read periodically throughout normal app usage, and for each entry an attempt is made to follow the path and interrogate the file in some fashion (I suspect for grabbing the first page as a thumbnail).

Perhaps I was having a slightly different not-responding problem, but I carefully went through all the settings and turned off anything that would require a ping to the internet. I haven't had the problem since doing that. I turned off perhaps 4-5 different settings that looked to be on by default. I wish I could tell you which one was causing the hanging, but I haven't had the time.

Would you mind sharing the version of the Adobe Acrobat DC you are using? Go to Help > About Acrobat and make sure you have the application updated to the recent version 22.1.20085. Go to Help > check for updates and reboot the computer.

It's an issue I began experiencing when I started using Windows 11. DC still works on my old Surface Pro that is running Windows 10. I noticed in the app properties that I cannot choose a Windows 10 compatibility mode on the Windows 11 machine, only modes for Win. 8, 7 and Vista. I will try your suggestion.

It sound like my computer is having the same issue. I am using lenovo yoga 16inch running windows 11 23H2 and a AMD Ryzen 5 7535U with Radeon Graphics and 8gb of ram. II have deleted and reinstalled Acrobat multiple times to no avail. I don't really do anything too demanding on Acrobat mainly just combine 3-5 pdfs into one file and usally I have edge open with only 3-4 tabs open. I've told Acrobat to send diagnostic info so hopeful it gets fixed soon

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here -discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Sure, please try to repair the installation and reboot the computer once. You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.

I am having the same problem with all of my PDFs that I open in Adobe Acrobat Pro Version 23.8.20458.0. I work with as many as 15 different PDFs per day. I can try to print or just hit a down arrow to try to move to the next page and it hangs with the not responding message. It always recovers and becomes usable after about 20 seconds, but it is EXTREMELY ANNOYING and definitely below the otherwise excellent performance of all my other Creative Suite applications. It almost feels like the app is trying to log on over the internet to check the status of my subscription before proceeding. I have updated to the latest version and even did a complete uninstall/reinstall but none of that fixed the problem. Please help! - Jon Bjork

I have a Lenovo P1 ThinkPad with i7 processors and 64 GB of RAM, running fully patched Windows 11. Over the past two weeks, Acrobat DC has become increasingly unstable.

First were error popups that would only go away after closing the program via Task Manager. I made sure the software was updated, but the behavior persisted. I then ran repair installation within the software itself.

Now it crashes as the application is starting. I followed the steps outlined by Amal below, with the same non-effect. I'm struggling to understand why we're paying for software that does not work.

Please confirm the version of the application you are using. To check the version go to Help > About Acrobat. Also, please collect the Adobe CC logs -cloud/kb/cc-log-collector.html , procmon logs -docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud as described here -cloud/help/sharing-pdfs.html for more investigation.

I am also having this problem. An adobe tech remote worked on my system for over an hour this evening to try and resolve it- nothing. It works in my administrator account, but not on my user account, which has admin priviledges. If this is an ongoing microsoft/ adobe compatability issue then something needs to be done- I still have no way of editing images in paint when I edit pdfs.

I have had this problem for a few days now as I have just started using a two screen setup. After finding this post this morning, I tried all of the solutions but none worked. They did however point me to the direction of the solution.

What I find is that the second Adobe window opens on the laptop screen. The bottom of the second window is just above the task bar, and the window is the same size as the window on the second monitor, which puts the header bar of the window off the screen.

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