Invoice not generated for a new subscription after immediate cancellation

[Vivek Manpuria (Vivek)]

Dear Team,

In the following scenario, Killbill logs indicate that an invoice is generated but the invoice does not show up in Kaui.

Step 1: Call Create Subscription API for plan A

Step 2: Observe Invoice in Kaui for plan A.

              Observe INVOICE_CREATION event

              Observe log indicating Payment method is not set

Step 3: Call Cancel Subscription API (immediate cancel - partial credit)

Step 4: Call Create Subscription API for plan A

Step 5: Observe Killbill logs a message indicating invoice was generated, "Generated invoiceId='c2a3437b-298e-4c15-8915-366c46670e45', numberOfItems='2', accountId='..."

Step 6: Observe invoice with id c2a3437b-298e-4c15-8915-366c46670e45 is not visible in Kaui nor is it retrievable via API which returns a Not Found error.

Step 7: Observe, no INVOICE_CREATION event.

It appears that if the account has a partial credit, no new invoice is generated when new subscriptions are created.

Thank you,

Vivek

[stephane brossier]

In step 6, how do you 'observe'  invoice with id c2a3437b-298e-4c15-8915-366c46670e45 ? Are you seeing it in the database?

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[Vivek]

Hi Stephane,

I clicked on the "Invoices" tab in Kaui but the invoice mentioned in Step 6 was not there. I have attached a screenshot of the invoices tab.

The "/1.0/kb/invoices/<invoice-id>" api too returned a 404 Not Found for that invoice id with the following response:

{

"className": "org.killbill.billing.util.callcontext.InternalCallContextFactory$ObjectDoesNotExist",

"code": null,

"message": "Object id=39433ea1-1a0a-4289-935c-f362f8132da1 type=INVOICE doesn't exist!",

"causeClassName": null,

"causeMessage": null,

"stackTrace": []

}

I also noticed the following issues:

1. only the 1st subscription (Step 1) has a CTD. For the subsequent subscription (Step 4), neither an invoice was generated nor the CTD was set. I have attached a screenshot of the subscriptions tab.

I have also attached a screenshot of the payments tab showing the payment failure (Step 2).

Thank you,

Vivek

[Vivek]

Hi Stephane,

The invoice with id "c2a3437b-298e-4c15-8915-366c46670e45" does not exist in the DB.

The /1.0/kb/invoices/c2a3437b-298e-4c15-8915-366c46670e45 API call response is:

404 Not Found

{

"className": "org.killbill.billing.util.callcontext.InternalCallContextFactory$ObjectDoesNotExist",

"code": null,

"message": "Object id=c2a3437b-298e-4c15-8915-366c46670e45 type=INVOICE doesn't exist!",

"causeClassName": null,

"causeMessage": null,

"stackTrace": []

}

Thank you,

Vivek

[stephane brossier]

So, are you saying that you see in your log a trace that says that invoice  c2a3437b-298e-4c15-8915-366c46670e45 was created, but it's nowhere to be found? Could it be a dry-run invoice endpoint - in this case, invoice is not materialized , and so invoiceId generated by the system does not mean anything.

[Vivek Manpuria (Vivek)]

Got it Stephane. It turned out to be a bug in one of our plugins. This is no longer an issue.

Thank you,

Vivek