ACH payment method not syncing

[Luis Perichon]

I've been trying to figure out why an ACH payment method that is linked to my stripe customer does not appear in Killbill when I refresh/sync the account's payment methods.

I think https://github.com/killbill/killbill-stripe-plugin/blob/ec31abcfa6ef3a95a877ce05d6f9db370c17471d/src/main/java/org/killbill/billing/plugin/stripe/StripePaymentPluginApi.java#L537 might be why.

Could you help me understand if there is a reason for only syncing card and SEPA debit payment methods and not ACH debit / US bank account?

Thank you!

[Pierre-Alexandre Meyer]

Hi Luis,

I'm looking at our test suite, and we do seem to cover ACH here: https://github.com/killbill/killbill-stripe-plugin/blob/ec31abcfa6ef3a95a877ce05d6f9db370c17471d/src/test/java/org/killbill/billing/plugin/stripe/TestStripePaymentPluginApi.java#L881

Can you check if you are doing something differently in your setup? Are you able to step through the code to see where we "miss" it?

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Pierre

[Luis Perichon]

Thanks for looking into it!!
Unfortunately we are using a deployed instance of killbill even for development, so it will take me a little while to set up a local environment and do proper debugging. I will get back to you once I have everything running locally.
What I can tell you is that we use Stripe payment element, and the process of linking a bank account works fine, it even creates the payment method on stripe, but when trying to refresh the payment methods in killbill it doesnt sync it.

Here is a screenshot of my test customer on Stripe:

And here is what killbill syncs for that customer Kaui

[Pierre-Alexandre Meyer]

During the refresh, we do log a lot of information IIRC. Could you check and share these log messages with us?

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Pierre