Invoice Generation
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Zachary Ndung'u
May 28, 2025, 8:12:10 AM5/28/25
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Hello Team,
I am currently experiencing an issue when generating an invoice. I created an XML catalog and uploaded it successfully, and I was able to create subscriptions for the products listed. Then I updated the catalog to add a new standalone product that I wanted to invoice. Now, when I try to generate a new subscription for the plan, it generates a subscription but does not generate an invoice. What could be the issue
I am currently experiencing an issue when generating an invoice. I created an XML catalog and uploaded it successfully, and I was able to create subscriptions for the products listed. Then I updated the catalog to add a new standalone product that I wanted to invoice. Now, when I try to generate a new subscription for the plan, it generates a subscription but does not generate an invoice. What could be the issue
Regards
Zack
karan bansal
May 29, 2025, 10:36:47 AM5/29/25
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Hi Zack,
Are there any errors present in the KB logs? Have you tried doing a dry run for some future date?
Regards
Karan
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