Payment Retry - How to not retry given specific scenarios?

[David Camoleze]

Hey hello,

We have in our business case some retry rules which are being satisfied by setting up the payment failure retry parameters.

However, we have a specific scenario where the payment gateway returns a fraud error, in this case we cannot retry the payment. How can we achieve this scenario without customization?

We were thinking about using the plugin_failure error for that and try to turn off the retry for this type of error. Is this possible?

[David Camoleze]

We managed by putting 0 on MAX RETRIES.

One other question, just confirming, there is no retry for payments in PENDING status right? Because in that case we are waiting for a async response from the gateway. We would like to confirm because we saw this parameter in the documentation:

org.killbill.payment.janitor.pending.retries/

 

KB_org_killbill_payment_janitor_pending_retries

[Reshma Bidikar]

Hello,

The Kill Bill Janitor mechanism simply attempts to fix PENDING/UNKNOWN payment status in the internal Kill Bill tables by querying the PaymentPlugin.getPaymentInfo method.  It does not attempt to retry the payment.

See the relevant docs:

• https://docs.killbill.io/latest/userguide_payment#Janitor
• https://docs.killbill.io/latest/payment_plugin#getPaymentInfo

The org.killbill.payment.janitor.pending.retries property specifies the schedule to run the Janitor mechanism for PENDING payments.

Hope this answers your question, if not please feel free to get back.

Regards,

Reshma