"Unknown exception" when copying Contact from Outlook to Kigoo

[Andrew Conkling]

I'm getting the following error message: "An unknown exception has
occurred. If you have deleted, locked, or modified the object in
Google from another interface, please refresh the folder and try
again."

It occurs when copying a contact from my Outlook Contacts to my Gmail
Contacts in Kigoo.

I don't get the error in the other direction (Kigoo --> Outlook)
though the contacts do not copy that way either.

Any ideas what I need to do?

Thanks,
Andrew Conkling

[carloshuerta]

Andrew, all the exceptions are logged into the windows event viewer.
under the application node, search for kayxo insight events, copy and
paste the error here so we can take a look what has been happening.

Thanks,
Carlos

[joga...@gmail.com]

Hi,
I am having exactly the same problem, I can not copy and paste
contacts from outlook to Kigoo and I can't either modify my Kigoo
contacts from outlook.
This is the error log I get when I try to modify any contact:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/
event">
- <System>
<Provider Name="QuantumSystem" />
<EventID Qualifiers="0">0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-08-29T05:57:13.000Z" />
<EventRecordID>30788</EventRecordID>
<Channel>Application</Channel>
<Computer>Portatil_Jorge</Computer>
<Security />
</System>
- <EventData>
<Data>Internal Source: QSMSP An unknown exception has occurred. If
you have deleted, locked or modified the object in Google from another
interface, please refresh the KiGoo folder and try again.
[QuantumSystem.Insight.Core.DataSource.Exceptions.WritingExceptions.UpdateException]
TargetSite: Update StackTrace: at
Google.ContactDataSource.Update(IKIApplication application, PrimaryKey
key, IDataRecord values) at
QuantumSystem.Insight.Core.DataSource.OpenConnector.Update(IKIApplication
application, PrimaryKey key, IDataRecord values) at
QSMSP.Adapter.Update(Object sourceKey, DataSourceEnum kind,
IKIApplication application, PrimaryKey key, IDataRecord values) at
CQSMessage.SaveChanges(CQSMessage* , UInt32
ulFlags) //////////////////////////////////////////////////////////////
Inner Exception: Execution of request failed:
http://www.google.com/m8/feeds/contacts/joga...@gmail.com/full/1c20c87b0b1fd8a9/1219949083409000[Google.GData.Client.GDataRequestException]
TargetSite: Execute StackTrace: at
Google.GData.Client.GDataRequest.Execute() at
Google.GData.Client.GDataGAuthRequest.Execute(Int32 retryCounter) at
Google.GData.Client.GDataGAuthRequest.Execute() at
Google.GData.Client.Service.EntrySend(Uri feedUri, AtomBase baseEntry,
GDataRequestType type) at Google.GData.Client.Service.Update(AtomEntry
entry) at Google.GData.Client.AtomEntry.Update() at
Google.GData.Contacts.ContactEntry.Update() at
Google.ContactDataSource.Update(IKIApplication application, PrimaryKey
key, IDataRecord
values) //////////////////////////////////////////////////////////////
Inner Exception: The remote server returned an error: (400) Bad
Request.[System.Net.WebException] TargetSite: GetResponse StackTrace:
at System.Net.HttpWebRequest.GetResponse() at
Google.GData.Client.GDataRequest.Execute()</Data>
</EventData>
</Event>

Thanks for your help.


Jorge

[Ariel Di Stefano]

Jorge,

KiGoo supports Google contacts within MS OUlook, but only a few fields
are managed:

Name
Email address
Display As
Phones (mobile, home, business)
Addresses (only the first address that you had filled).

There is a common error when you try to copy an Outlook contact which
has blank email field, because that field is needed in Google
Contacts.

Please, could you check if this error raises on copying any contact or
in a particular one, and which fields have these/those contacts
filled?

Thanks!

Ariel

> http://www.google.com/m8/feeds/contacts/jogas...@gmail.com/full/1c20c87b0b1fd8a9/1219949083409000[Google.GData.Client.GDataRequestException]

[Andrew Conkling]

On Aug 27, 3:40 pm, carloshuerta <carlos.hue...@gmail.com> wrote:
> Andrew, all the exceptions are logged into the windows event viewer.
> under the application node, search for kayxo insight events, copy and
> paste the error here so we can take a look what has been happening.

Hi Carlos,
Here are the two error messages that come up when copying a single
contact:

Event Type: Error
Event Source: QuantumSystem
Event Category: None
Event ID: 0
Date: 9/2/2008
Time: 15:15:10
User: N/A
Description:
Internal Source: Google

Restriction not supported
Parameter name: itemToFind[System.ArgumentException]
TargetSite: Find
StackTrace:
at Google.ContactDataSource.Find(View view, Restriction itemToFind,
Restriction filter, UInt32& index)
at
QuantumSystem.Insight.Core.DataSource.AdvancedConnector.Find(View
view, Restriction itemToFind, Restriction filter, UInt32& index)
at QSMSP.Adapter.Find(Object sourceKey, View view, Restriction
itemToFind, Restriction filter, UInt32& index)
at CQSContentTable.FindRow(CQSContentTable* , _SRestriction*
lpRestriction, UInt32 bkOrigin, UInt32 ulFlags)

Event Type: Error
Event Source: QuantumSystem
Event Category: None
Event ID: 0
Date: 9/2/2008
Time: 15:15:11
User: N/A
Description:
Internal Source: QSMSP

An unknown exception has occurred. If you have deleted, locked or

modified the object in Google from another interface, please refresh

the KiGoo folder and try again.

[QuantumSystem.Insight.Core.DataSource.Exceptions.WritingExceptions.InsertException]
TargetSite: Insert
StackTrace:
at Google.ContactDataSource.Insert(IKIApplication application,
IDataRecord values, PrimaryKey& key)
at
QuantumSystem.Insight.Core.DataSource.OpenConnector.Insert(IKIApplication
application, IDataRecord values, PrimaryKey& key)
at QSMSP.Adapter.Insert(Object sourceKey, DataSourceEnum kind,
IKIApplication application, IDataRecord values, PrimaryKey& newKey)

at CQSMessage.SaveChanges(CQSMessage* , UInt32 ulFlags)

//////////////////////////////////////////////////////////////
Inner Exception: Execution of request failed:

http://www.google.com/m8/feeds/contacts/default/full[Google.GData.Client.GDataRequestException]

TargetSite: Execute
StackTrace:
at Google.GData.Client.GDataRequest.Execute()
at Google.GData.Client.GDataGAuthRequest.Execute(Int32
retryCounter)
at Google.GData.Client.GDataGAuthRequest.Execute()
at Google.GData.Client.Service.EntrySend(Uri feedUri, AtomBase
baseEntry, GDataRequestType type)

at Google.GData.Client.Service.Insert(Uri feedUri, AtomEntry
newEntry)
at Google.ContactDataSource.Insert(IKIApplication application,
IDataRecord values, PrimaryKey& key)

//////////////////////////////////////////////////////////////
Inner Exception: The remote server returned an error: (400) Bad
Request.[System.Net.WebException]
TargetSite: GetResponse
StackTrace:
at System.Net.HttpWebRequest.GetResponse()
at Google.GData.Client.GDataRequest.Execute()

Thanks very much,
Andrew

[aeok]

i am having this same issue. I am using windows vista and outlook 2007

:::copied from my event log:::

Internal Source: QSMSP

The operation could not be completed. If you have locked or modified

Inner Exception: The remote server returned an error: (409) Conflict.

[System.Net.WebException]
TargetSite: GetResponse
StackTrace:
at System.Net.HttpWebRequest.GetResponse()
at Google.GData.Client.GDataRequest.Execute()

------------------------------------------------------------------------------------

[Andres Mumenthaler]

Hi Ryan,

Possibly, you already have another contact with the same account.
Check it please.

Regards,

Andres.-

On 9 oct, 02:45, aeok <ryan.pcp...@gmail.com> wrote:
> i am having this same issue. I am using windows vista and outlook 2007
>
> :::copied from my event log:::
>
> Internal Source: QSMSP
>
> The operation could not be completed. If you have locked or modified
> the object in Google from another interface, please refresh the KiGoo
> folder and try again.

> [QuantumSystem.Insight.Core.DataSource.Exceptions.WritingExceptions.InsertE­xception]

> ---------------------------------------------------------------------------­---------

[aeok]

Nope, i do not have duplicate contacts. i do not have duplicate names
either. no duplicate numbers. happens with any contact i try to copy
from outlook contacts to kigoo contacts.