Effective communication to avoid missunderstanding
Salim Asger Ali
You might have experienced misunderstanding in family or official life on several occasions. The reason is obvious that either of the person didn't state his/her stance in clear fashion or perceive it clearly. So where does the fault lie and how can we improve? Let us study the below recommendations which need to be considered by Communicator or Listener in order to have solid common understanding and avoid communication gaps.
1. Improve
vocabulary: Every word has its own deep meanings. For example there is a
difference between 'Hate' and 'Dislike'. Likewise, there is a difference
between 'Should' and 'Must'. To enhance vocabulary you should learn new words
and understand the meanings of synonyms and antonyms as well. You can use
online dictionaries or built-in features of MS Word (right click on a word to
know synonyms/antonyms.
2. Listen
carefully and listen more. If you listen more you are absorbing more
and improving your level of comprehension. If you speak more you are on the
verge of confusing others. So listen more and speak less. And when you speak,
speak slowly and softly. Ask if you have communicated clearly or more
elaboration is required.
3. If you don't understand something, ask for
elaboration. It is said that "If you doubt at first, doubt again and
clear it"
4.
Put yourself in others' shoes to understand their perspective. Think
win-win. Analyze the situation from everyone's perspective. Consider all
the stake holders and consider their emotions. Develop Emotional
Intelligence skill. Google it today.
5. If you are writing Emails/Letters/Fax then re-read after you are done with typing. Considering point-4 while you review your article. You can ask someone to comment on what you have written.
6. Avoid
hard words to avoid bad taste: For example instead of saying
'Rejected' use the word 'Not Approved'. When you say No, you should sound as if
you wanted to say Yes but due to specific issue you can't say yes. So if that
issue is addressed, you will be saying Yes and Saying Approved.
7. Avoid too many arguments. Convince or get convinced. If things gets complicated, take a break… engage some well-wishers to assist resolve the matter"
| Salim Asger Ali |Project Accountant - KASC HES001| El Seif Engineering Contracting Co. |
':(+966-12) 6112940 Ext:233 Mobile: +966 0568608787 |
