Installed Font Not Appearing In Powerpoint

[Lucrecio Poinson]

Ive recently installed (earlier this year) three new fonts used by a voluntary organisation I work with. All three of the fonts appear in Font Book, and in Pages - but only one of them appears on the font list in Word, PowerPoint and Excel. The two that don't appear are the regular and bold versions of the same typeface - the other one is unrelated.

Adding briefly to the reply of noondaywitch, I read a while back that MS only permits fonts to be used that are MS-approved, so installs another font folder. Adding your font to that may not always work.

This is an extremely common issue with Font Book. Apple should trash this font manager and start over with it. Whenever Font Book's database gets damaged, and that happens with incredible ease, you see things like this. Fonts won't appear that you've activated, will in some apps but not others, you can't add fonts to Font Book or turn others off, etc.

Restart your Mac and immediately hold down the Shift key when you hear the startup chime to boot into Safe Mode. Keep holding the Shift key until OS X asks you to log in (you will get this screen on a Safe Mode boot even if your Mac is set to automatically log in). Let the Mac finish booting to the desktop and then restart normally.

This will clear Font Book's database and the cache files of the user account you logged into in Safe Mode. In Leopard or earlier, any font sets you have created will be gone. Also, all fonts in the three main Fonts folders (System, Library, your user account) will now be active, regardless of their state beforehand. In Snow Leopard, your sets will remain intact. Don't start Font Book yet.

Kurt, you seem to know what you're talking about. I hope you can advise me. I have followed your detailed instructions to the letter. I've even gone so far as to make the font I want a system font. Nothing has worked. I simply cannot get this font to show up in Office 2011. The font in question is Souvenir Bold.ttf. I downloaded it from -Souvenir+Bold.ttf. Oddly, another font I downloaded at the same time appears in the Word pull-down and is completely usable.

Thank you two-years-ago-Kurt, after hours in Terminal learning about and tidying up font permissions and extended permissions, deleting Microsoft font caches, and having a newly installed font still unavailable in Word, and after being thrown completely off the scent by this crazy red herring:

Hi Kurt - i have the same problem, and followed your advice. Restart, safe mode, sudo adsutil ....etc, restart, attempted to remove (my name)/library/preferences/microsoft/office2011/officefontcache however, i can't seem to get into and use "finder".It seems to 'phase out' every 30 - 60 seconds. Not happening here on Safari though as i'm typing to you. Your instructions said to close all files and restart immediately...i'm still in the process and can't get anywhere or use my computer for anything else! HELP please! PS in Finder, under my user name, i have library, i have preferences...but after that the directory you gave me is not the same, ire microsoft office is not there in that order.

It sounds like you were looking in the root Library folder, which is the wrong location. Since the above post of mine was written, the Office 2011 Service Pack 2 (version 14.2.0) changed the location of many preference files, including the font cache data. It is now located at:

Starting with Lion, 10.7.x, Apple decided to hide the Library folder in the user account, which is why you can't see it. There are two ways to get to your user account Library folder. One is to be at the desktop, hold down the Option key, and then from the menu bar choose Go > Library. Personally, I think this is a pain in the butt, mostly because the folder still kind of acts like it's hidden, even when you have it open. Instead, open your home folder (the one with the icon of the house) in the Users folder. With your user account folder open, press Command+J. Turn on the check box to Show Library Folder. Now the Library folder in your user account will always be shown.

When i said "process" i meant your suggested line of activity to Daniel Gotts above ; to resolve the problem of the fonts loading beautifully into font book app but not appearing in word (i checked and it appears in pages) but not office suite.....yes you're right - i was looking for the root library directory and with this new instruction of how to find 'library" i managed to complete the full "process" that you advised for Daniel. After completing however. I still can't get the font appearing in word. Any other suggestions? BTW Font is Trade Gothic Bold condensed No.20

Does the font appear in other apps? Also, did you shut down Word and relaunch it? Office 2011 is the only app in the world I know of that does not recognize fonts you've activated after it's already up and running. You have to shut the Office apps down and relaunch them to get newly activated fonts to appear.

ok got it. yes as i said, it appears in pages. When you say "shut down and relaunch the office apps" do you mean close and restart computer, because if yes, i've done that and it doesn't change. If no, how do i "shut down and relaunch office" safely? without losing everything or not being able to relaunch. really appreciate this help. you're the first person who knows what they're talking about!

Something else, in the middle of the process that i went through from your instructions above, a strange thing has happened to my FINDER. It occurred between the removal of the item from the terminal app and the removal of the font cache. Now, when I go into FINDER the screen flashes off and comes back on again. It's happening every 30 - 60 seconds. Along with the flash off and on, the icons on my desktop disappear and reappear, also, the little symbol for FINDER down on my dock disappears and reappears. All this happens in a flash. And FINDER goes back to it's original place, not where I'm searching within the folders before it 'Flashed". Hope that makes sense and hope you know what that is :-)

No need to entirely shut down the Mac. By "shut down" Word, I mean quit that app if you activated other fonts while it was already running. Word, or any other Office app will not show any newly activated fonts in its menus until you quit the app and relaunch it. If you have to do that, save any files you've been working on first, of course.

Assuming you typed in the above Terminal command correctly, the only thing it removes are the font cache files on the drive for both those created by the OS, and those created by the apps you use. New cache files are then created when you restart. So nothing important lost there. The second part is to manually remove the separate font cache data Office creates and uses since the Terminal command won't remove that one.

Neither of those can cause the weird Finder issue you're having. It sounds like the Finder is somewhat randomly and spontaneously crashing and relaunching. For something like that, you may need to reinstall the OS. Though to do a quick test, create a new user account and login to it. If the system works as expected in the new account, then the Finder issue is being caused by something specific to your normal account. If the behavior is the same, then it's an OS issue.

After you install a font into the Fonts folder in the operating system and start Microsoft Word for Mac, the font unexpectedly is not available in the Font dialog box, in the drop-down list, or in the Formatting Palette.

Third-party fonts are not directly supported in Microsoft Office for Mac applications. Some third-party fonts may work in one application and not in another. Other third-party fonts are installed in a "family". A family usually consists of the third-party font itself together with some or all of its variations (bold, italic, and so forth). Sometimes, a font may be displayed in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, or Microsoft Entourage, but you may be unable to use one of its variations, such as italic.

First, restart your computer, and then test the font again. Some installations are not complete until the computer is restarted. This also makes sure that all applications are restarted after the installation.

For best performance in Word, try to run with all your fonts enabled all the time. Each time that Word starts, it compares its font cache with the system font cache. If the two don't match, Word will regenerate its own font cache, which can take a few seconds. If you have dynamically enabled fonts, the system font cache will appear different nearly every time that Word runs this comparison.

Restart the computer in Safe mode. Then, restart the computer normally. For more information about how to restart your computer in Safe mode, click the following article number to view the article in the Microsoft Knowledge Base:

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

I have correctly installed- through the Control Panel feature - the "sternten" font available in the community download area. I can see that it has been installed in the Windows fonts folder. However, when I search for it in Powerpoint, I cannot find it.

I've designed a visual identity for a client using Neue Haas Grotesk as their new font. They are Creative Suite subscribers and are able to activate the font and use it in InDesign, Illustrator etc, but neither of us can see the font in any of the Microsoft Office programs (PowerPoint, Word, Excel). We've activated the fonts months ago and restarted all programs multiple times, but Neue Haas Grotesk just doesn't show up in the font list. It's supposed to work seamlessly with Microsoft Office for Mac, right? Do they really have to buy the font as well, just to be able to use it in PowerPoint and Word?

Have you opened the Creative Cloud desktop app and installed the fonts? In the past, when Adobe Fonts worked primarily via the Adobe Fonts website it only took adding a type family there for the fonts to show up in all applications installed on a Creative Cloud subscriber's computer. Things are a bit different now. Merely adding a type family at the Adobe Fonts website will make the fonts visible in Adobe apps. In order to make the added fonts visible to all apps on a computer you have to open the CC desktop app, open the fonts section, scroll through the fonts list and click the "Install Family" button next to added fonts that aren't already visible to all apps.

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