SBI Questionnaire

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SBI Questionnaire

This questionnaire is to find out the services expected by the customers before opening an account with the bank and to find the satisfaction level of the customers of SBI

1) Name:

2) Age:

• Less than 21
• 22 to 30
• 31 to 40
• 41 to 50
• 51 to 60
• 60+

3) Gender:

• Male
• Female

4) Marital Status

• Single
• Married
• Others

5) Occupation

• Student
• Self Employed
• Govt Employee
• Private Company Employee
• Unemployed
• Others

6) Income Level (In Lakhs)

• Less Than 1
• 1 - 3
• 3- 5
• 5 - 10
• Greater Than 10

7) Mention the Bank in which currently you are having account? ABN AMRO Allahabad Bank Axis Bank Canara Bank Central Bank of India Citi Bank Corporation Bank Deutsche Bank HDFC Bank HSBC Bank ICICI Bank ING Vysya Bank Karnataka BAnk Punjab National Bank State Bank Federal Bank Others

8) Mention the account type you are having currently? Current Salary Salary Others

9) The most frequently used service by you is of

• Banking in Bank
• Mobile
• Internet Banking
• ATM
• Others

10) How far are you satisfied with the current services of the bank?

• Very Satisfied
• Satisfied
• Neither Satisfied nor Dissatisfied
• Dissatisfied
• Very Dissatisfied

11) Kindly mention the bank that you would like to bank with in the future? (The Most favourite bank of yours is)

• ABN AMRO
• Allahabad Bank
• Axis Bank
• Canara Bank
• Central Bank of India
• Citi Bank
• Corporation Bank
• Deutsche Bank
• HDFC Bank
• HSBC Bank
• ICICI Bank
• ING Vysya Bank
• Karnataka BAnk
• Punjab National Bank
• State Bank
• Federal Bank
• Others

12)Rate the services Zero Balance Account Facility

	1	2	3	4	5
Least Important						Most Important

12) Rate the services Convenient ATM locations

	1	2	3	4	5
Least Important						Most Important

12) Rate the services Mobile Banking Facility

	1	2	3	4	5
Least Important						Most Important

12) Rate the services Online Banking Facility

	1	2	3	4	5
Least Important						Most Important

12) Rate the services Ease of opening account (formalities and documents required)

	1	2	3	4	5
Least Important						Most Important

12) Rate the services 8 am to 8 pm banking

	1	2	3	4	5
Least Important						Most Important

12) Rate the services Good Banking Atmosphere

	1	2	3	4	5
Least Important						Most Important

12) Rate the services High interest rate on savings

	1	2	3	4	5
Least Important						Most Important

12) Rate the services Demat Account services

	1	2	3	4	5
Least Important						Most Important

12) Rate the services Low service charges

	1	2	3	4	5
Least Important						Most Important

12) Rate the services Low interest rates on loans

	1	2	3	4	5
Least Important						Most Important

13) How much are you satisfied with the services of the SBI If you are not having SBI account please skip this question

• Very Satisfied
• Satisfied
• Neither Satisfied nor Dissatisfied
• Dissatisfied
• Very Dissatisfied

14) How much are you satisfied with the services of the current bank Accounts with banks other than SBI

• Very Satisfied
• Satisfied
• Neither Satisfied nor Dissatisfied
• Dissatisfied
• Very Dissatisfied

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8) Mention the account type you are having currently? Current Savings Salary Others