We require that you utilize our technical support services prior to issuinga refund. Tech support is available at sup...@stardock.com within 30 days of a stand-alone application's purchase.(Object Desktop subscribers have support during their subscription.) If it is determinedthat your problems cannot be rectified, technical support will instruct you on howto receive a full refund. Do not contact sales about a full refund without firstcontacting technical support. Sales will not fully refund your sale without an RMAfrom technical support. We do not charge for technical support.
If you are not willing to work with technical support on any problems you are having,or request a refund even if you are not having problems using the software, we willissue a partial refund of 75%. To receive a partial refund, please email sa...@stardock.com.
If you have made errors entering your personal information on our order form, pleasesend an email to sa...@stardock.com. Do not reorder.We will not provide full refunds for duplicate orders under these circumstances.
Your IP address and number of activation attempts will also be logged. There arereasonable limits on how often you can activate a given product to help deter piracy,but for most users, this limit will not be reached. If you have difficulties, pleasecontact sup...@stardock.com.
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