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Salvator Grimard

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Aug 5, 2024, 1:09:39 PM8/5/24

to keyximepe

Ihave a lot of files that are not being backed up. The icon overlay shows a blue "unprotected" icon, and no matter how many times I run backup, these files are not being backed up. There are no Backup errors in Security History.

Be sure you are using the Restart command. Not 'Shut down' and startup again if you have Windows Fast Startup feature enabled. If you use Windows 8/8.1, 10 or 11, there can be an issue with the Windows Fast Startup feature.. See more information here. (credit peterweb)

Turn On or Off Fast Startup - W10 - W11

My product version was fetched using a macro. In my previous post, the forum software fetched the previous version number instead of the current version. I am actually using the current version: 22.23.10.10.

The folder contains .bat, .cmd, and .txt files. For each file type, about half show a green (protected) overlay, and the other half are blue (unprotected). I can't find any difference between between files that backed up and files that are not being backed up. There are no files with a missing overlay, so Norton knows it should be backing up these files, but it isn't for some reason.

Hmm, head scratch. I'm far from knowing how Norton works under the hood.

Well, I don't use overlays...so, no comment - protected v unprotected. Are you only running default backup settings?

Meaning, have you created additional backup sets pointing to "The folder"...as test?

Meaning, have you created additional backup sets pointing to "unprotected"...as test?

Maybe, you've found an unknown bug.

Sorry, I run Norton default set and two user created backup sets.

I've never drilled down to see if my backup settings were being followed.

Backup Status Overlay: Inserts an icon on files.

Protected - Green icon next to the file indicates that the file has been backed up

Unprotected - Blue icon next to the file indicates that the file has been modified after it has been backed up

Excluded - Gray icon next to the file indicates that the files has been excluded from its backup set

%userProfile% is an environment variable. This is how Windows (not Norton) works "under the hood". For example, if you open File Explorer and type %userProfile% in the address bar, it will open the User Profile folder. For me, this folder is "C:\Users\Shane".

In the second tab ("What") of the Backup Settings, you can select the file types that you want to backup. However, this means that most file types don't get backed up. As you've mentioned, .bat and .cmd are not part of the Office Documents file set.

Shane:

In the second tab ("What") of the Backup Settings, you can select the file types that you want to backup. However, this means that most file types don't get backed up.

As you've mentioned, .bat and .cmd are not part of the Office Documents file set.

There are hundreds of file types on my computer. The built-in Norton backup sets selects a few, but not all. The file extensions that need to be backed up are constantly changing. Trying to monitor this would take a lot of time. I have turned the built-in backup sets to Off.

One of the reasons I use Backup Status Overlays is it helps me see files I've used recently. If a folder has lots of files, a file that has been modified since the last backup will have blue arrows. As @peterweb explained, running backup should turn these overlays to green checkmarks. But these modified files are not being backed up.

Am I to understand that Norton Cloud Backup only backs up certain file extensions, even if you try (and thought you had succeeded) in designating an entire Users folder as to be backed up? Because that's what just happened to me, and my old hard drive is I believe completely dead, and I was hoping that Norton had successfully backed up my entire user profile just the previous night--but it didn't. In particular, all of my browser bookmarks are gone even after reinstalling Chrome (and I have not been regularly exporting to an html or other file because I thought my whole profile was being backed up). I don't even know how many other critical files may have been omitted. Is that likely the case?

The size of the data package I thought I was backing up was 4.7G, but the backup set is only 3.5M. This happened sometime in the last year, because I have an old set from a year ago that's 4.3G. I'm using a flash drive for now, but I 've spent some time messing with this - looking at the file extensions especially - and I think the problem is there. At least I found the issue before I needed the data, but it's a shame that this is not working.

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