Loading Users Inconsistent Across Environments

[Alem Embiale]

Scenario:

• Keycloak Version: 26.0.7
• Role: Impersonated a user that has a realm-management view users role
• Navigation Path: admin/{realm}/console/#/{realm}/users

Problem: We are experiencing inconsistent results when viewing users in Keycloak with impersonated user accounts. 

The local instance and the OpenShift environments, despite pointing to the same database and being identical versions, yield different outcomes.

Results:

• Local Environment:

  • Started with infinispan cache enabled (./kc.sh start-dev --debug --cache=ispn)
  • Impersonate a user  that has a realm-management view users role
  • Navigate to admin/{realm}/console/#/{realm}/users
  • Users load successfully.
  • The getUserById(RealmModel realm, String id) method in UserCacheSession.java is called 11 times without errors in the logs.

• OpenShift Environment (Remote Debugging):

  • Impersonate a user  that has a realm-management view users role
  • Navigate to admin/{realm}/console/#/{realm}/users
  • Users do not load
  • The getUserById(RealmModel realm, String id) method is called a few times with noticeable delays.
  • An error message "No users found" appears, accompanied by a 504 Gateway Time-out error in the network logs.

I really appreciate your help with this.

Thank you!

Alem.

• Ps: It works in version 23 (a little slow though)