Giant Bike Serial Number Decoder
Janise Knollman
IN ORDER TO PROTECT YOUR INTERESTS YOU SHOULD READ THESE CONDITIONS CAREFULLY BEFORE PLACING AN ORDER WITH US. IT EXEMPTS GIANT BICYCLE CANADA AND OTHER PERSONS FROM LIABILITY OR LIMITS THEIR LIABILITY, AND CONTAINS OTHER IMPORTANT PROVISIONS THAT YOU SHOULD READ.
Each time you use the Website you signify your acceptance and agreement, and the acceptance and agreement of any person you purport to represent, to be bound by this Agreement as it then reads, and you represent and warrant that you have the legal authority to agree to and accept this Agreement on behalf of yourself and any person you purport to represent. If you do not agree with each provision of this Agreement, or you are not authorized to agree to and accept this Agreement on behalf of the person you purport to represent, you may not access or use the Website.
You may use the Website to purchase product only if you are a resident of Canada, have reached the age of majority where you live and you can form legally binding contracts under applicable law. It is solely your responsibility to determine whether your use of the Website is lawful, and you must comply with all applicable laws. Giant reserves the right to request proof of identification and age.
Giant may, in its sole discretion, change this Agreement from time to time as it relates to future use of the Website, by posting a revised Agreement on the Website. By using the Website after this revised Agreement has been posted, you signify your acceptance and agree to be bound by the revised Agreement. You may not change this Agreement in any manner.
Under rare circumstances, an item may become out of stock before we are able to ship out the order. We will always contact you prior to shipment if this happens and we will try our best to remedy the situation. However, due to limitations, we cannot accept backorders. If you wish to substitute an item you will need to contact us to arrange for a substitute or to cancel your order outright.
Giant Bicycle Canada accepts the following payment methods: Visa, MasterCard and PayBright Finacing. The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you. Unfortunately, we cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility to settle credit card problems with the issuing institution and then place the order again when the problem is resolved.
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. After 30 days, we are unable to offer refunds, credits or corrections to your order. When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Giant Bicycle Canada reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.
If your payment has already been processed for the purchase when your order is canceled, Giant Bicycle Canada will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
We reserve the right to ship orders using our choice of carrier, however, the majority of shipments will be made using Purolator or Canpar and depending on where you live, delivery times for ground service can be up to 5+ business days. Next Day service is based on end-of-day delivery commencing after an order has actually shipped.
Orders for outlying areas may be shipped via Canada Post to make delivery more economical and/or assessed a surcharge after the order has been placed. You will be contacted if a surcharge is required for your order due to shipping.
It is your responsibility to ensure the delivery address entered is accurate, and to use the tracking number provided to claim your shipment.
Giant Bicycles reserves the right to cancel an order at any time.
Gear orders at $100 and above, before tax and any surcharges, qualify for free ground shipping. Certain items such as Trainers and Wheels, while still free to ship, may have an additional overage charge due to their size/weight.
Quoted delivery times for Next Day are based on end-of-day delivery commencing after an order has actually shipped. All Next Day shipments are made using Purolator or Canpar and cannot be shipped to PO boxes. We are unable to ship Energypak (e-bike battery) with NextDay delivery services due to safety shipping standards as they will ship with Ground services instead.
Certain shipping locations and size of orders may impact the ability to ship using NextDay delivery. If we are unable to ship your order, we will contact you and proceed with shipping the order by Ground services and refund the NextDay charge. Certain outlying areas are not within Next Day shipping range, please contact us if you are unsure of whether your destination is within range.
Typically, most orders received by noon, PST, are processed on the same day. All products are shipped from our central warehouse located in North Vancouver, British Columbia or eastern warehouse located in Guelph, ON.
Any unclaimed Gear orders including delivery refusal or address error and resulting in a shipment being returned to Giant from the carrier are credited upon receipt, less $20 for orders originally sent with Ground service, or $35 for orders originally sent with Next Day service. No "re-delivery" is possible once the order has been returned to Giant from the carrier, you must re-submit your order.
Bicycle(s) are available online for Pick-Up at an Authorized Giant Dealer only. There is no direct to consumer option available. You will have the option to choose the Pick-Up location from participating Giant Authorized Dealers in your area. Giant will notify you via email when the bicycle is available for pick-up at the Authorized Giant Dealer.
Gear items purchased on the same order and together with a Bicycle will ship ground service to the Authorized Giant Dealer chosen for pick-up. If you prefer direct ship and/or next-day shipping, the gear item(s) must be placed on a separate order.
You can return new, unopened Gear item(s) with all original packaging and/or tags within 30 days of delivery for a full refund. We do not charge any restock fee. This excludes clearance and sale items which are final sale, as well as any and all Bicycles. See below for Bicycle Return Policy.
Unless otherwise noted, the refund will be for the full value of the returned items. Shipping and overage fees will not be refunded. Returns will be inspected by Giant Bicycle Canada within 72 hours of receipt.
Gear can be cancelled up until the time that it is picked up by the courier. Please note that there is a delay between the package being picked up and receiving the email with tracking information. Giant can not guarantee that you will be able to cancel an order. Once the package is in the possession of the courier the Gear item(s) it will need to returned following the above return procedure.
Any bicycle(s) shipped from the Giant Canada Warehouse (ie not purchased from dealer stock) may be subject to a 15% restocking fee (pre-tax). The restock fee will only be charged if the chosen pickup location does not keep the shipped bicycle(s). Shipping and overage fees will not be refunded. This applies to cancelled and/or returned bicycles.
Bicycle(s) may be returned to the Retailer at which the bike was picked up from for a refund from Giant Bicycle Canada. The Bicycle must be in NEW condition and that condition is at the sole discretion of the retailer to determine. Bicycle(s) that show sign(s) of being ridden, including, but not limited to, dirty tires or grips, worn brake pads, scuffed crankarms may not be returned.
Your refund will be processed by Giant Bicycle Canada within 72 hours of approval. Depending on your credit card company it may take an additional 2-10 business days before a credit is posted to your account. Please note: the Authorized Giant Dealer cannot process the refund directly, it must be processed by Giant Bicycle Canada via the same online method as purchased.
This Privacy Policy is a statement as to how we shall process your personal data. We take the security and privacy of you and your personal data very seriously and we are committed to safeguarding your privacy on line. Please be aware that communications over the internet, such as emails, are not secure unless they are encrypted. We do not accept any responsibility for any unauthorised access or loss of personal data beyond our control. You may access most areas of our Site without registering with us. Certain areas of our Site are only open to you if you register.
Our primary reasons for collecting your personal data are to process your orders for goods from our Site, address enquiries which you may make on our Site from time to time and provide you with the most efficient service possible. We do not anticipate collecting or processing sensitive personal data about you.
Our Site may contain links to other websites. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.
When you enter our Site, your computer will automatically be issued with a cookie. Cookies in themselves do not identify the individual user, just the computer used. Many websites do this whenever a user visits their website in order to track traffic flows. See our Cookie Policy for information on our cookies and if you wish to reject our cookies, you can configure your browser to do so, alternatively you can ask your internet browser to alert you when a cookie is being set up.
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