Re: Camera Not Working On Zoom Windows 11
Hugues Abidi
I just purchased a Logitech C920 webcam to use with an external monitor for my Windows 11 laptop. The video works great, but the microphone isn't working. Zoom detects the webcam microphone and will use it as its audio source, but the result is silent. This is true both using the Test Microphone function in Settings as well as in a meeting. The webcam microphone works fine with the Windows Sound Recorder app, so it's not a hardware issue. Any suggestions for how to make it work in Zoom?
I've seen a lot of issues with Windows 11 audio. Check out this Community post to see if that helps... if they don't work for you, please search here for "Windows 11 sound audio" or variations and see if you can find something specific to your setup.
Another thing I'd check is the "Allow applications to take exclusive control of this device"... mine is checked, and everything works fine, but if you have anything in the background that might be grabbing the mic, unchecking this might help:
i used to have a c920 and now have a logitech brio. both worked fine with win 11 and zoom. please check the microphone volume setting. i have mine set to automatically adjust microphone volume. please see attached screenshot.
Using Zoom to hold remote online meetings is already commonplace, and for many individuals, it is one of the trade-offs that come with working from home. Zoom meetings may be inconvenient, but they become considerably more so when your camera is not working on Zoom.
Zoom calls are becoming essential to many people's lives, whether used for daily team meetings, pitching to customers, or teaching online classes. Because this form of a session depends on technology, some participants may unavoidably experience technical issues, such as Zoom being unable to detect a camera during one of their calls.
Don't get too worked up if your Zoom is unable to detect a camera. This might happen for various reasons. So, to assist you, we have listed many solutions to this problem so that you may get on with your busy day.
Ensure that the camera is active in the Zoom settings. On a computer, you can check this in the "Video" tab under "Settings." Make sure you have unchecked and turn off my video when joining the meeting. On a mobile device, you can check this in the "Video" tab under "Meeting Settings".
Updating your camera drivers can help resolve issues with the camera not working on Zoom or other video conferencing software. Make sure that you have the latest camera drivers installed on your device. Outdated or corrupt drivers can cause issues with the camera. Here's how to check for updates to your camera drivers.
Tip: We recommend OBSBOT Tiny 2 as the first choice when a new webcam is needed. OBSBOT Tiny 2 is a compact and portable external camera that you can use to capture 4K video. It works on various devices and platforms, including Windows and Mac.
The OBSBOT Tiny 2 is a good option if you are looking for a high-quality external camera that is easy to use and portable. However, before making a purchase, reading reviews and comparing them to other options is always a good idea.
If you are experiencing issues with the Zoom app, like Zoom not detecting the camera, you can try uninstalling and reinstalling the app. After reinstalling the app, try using the camera on Zoom again.
Updating the computer's operating system can sometimes help resolve issues with Zoom's unable to detect camera or other video conferencing software. If updates are available, follow the prompts to install them. Once the updates are installed, run, restart your PC, and try using the camera on Zoom again.
If none of these methods work, it's recommended to reach out to Zoom support for further assistance on why the camera is not being recognized. Having a functional camera is crucial for a seamless and successful video conference, so it's important to resolve any issues with your camera on Zoom.
I had thought it used the EOS Utility 2, but apparently it uses the EOS Utility 3, which seems to be the determining factor when it comes to compatibility. Let's first make sure that the EOS Utility 3 can connect to the camera, then work our way up to Web Cam.
I do not think your camera is listed as being supported. Instructions say not to use the web version of some apps, and I think Zoom was one of them. Did you shut down the EOS Utility Launcher Service in the System Tray?
According to -help-center/eos-webcam-utility/, EOS Rebel T6 is supported. I tried using the Webcam utility before ever installing the basic Canon Utility (I normally use my Mac for transferring images, but want to use the webcam for work on my PC). So, the basic Utility was not interferring.
I later installed the basic Utility, and it can't see the camera either. I'm using the correct USB cable, I even tried 2 of them. is there anything to enable in the camera for the USB port to work? If not, it's possible that there's a policy on my PC that prevents external cameras being attached...
You just need to make sure your camera is on, in video mode, not recording, and that the USB cable is connected to a good USB port - usually on a desktop PC, it'll be a rear port that works best. If you're on a laptop, your laptop will need to be plugged into its power adapter.
Yes, I've done all of those things. I'm not alone in this problem with that exact same logo shown in Zoom. While searching YouTube for hints to get this working, someone commented there with a Rebel T6 with the exact same problem. Maybe we both have bad cables or other PC problems, or maybe the T6 doesn't really work with this yet? But the fact that the EOS Utility itself can't detect the camera tells me that something is really wrong. I've tried 2 cables, but I'll look for a 3rd...
Hi,
Total Security is intermittently blocking access to my camera while using Zoom even though Zoom is a trusted application. I'm using Windows 11 and I did find the following thread, but it is two years old and for Windows 10.
Temporarily disabling firewall & antivirus seems to do the trick but I'm looking for a more permanent, safer solution. Will the above directions still work, or is there something else I should be doing.
I just wasted 2 hours of my life and bought a new camera for my computer because of this issue. Kapersky blocked Google Chrome (without my requesting it) so I wasn't able to use my camera on zoom. Spent full hour with zoom support to find out that Kapersky was blocking my camera. VERY FRUSTRATING!
Rhino - Mac 5.0.2, running OS X 10.10.5: Zoom function ceases to function in the Perspective view port ONLY. Have attempted menu tool, kbd shortcut and wheel. Have restarted app and system: problem persists. Considering reloading Rhino, but would think bug would re-emerge. Anybody experienced this? Anybody resolved it? THANKS ALL!
Thank you Allan. Your description actually adds detail to exactly what happens on my software, except that, once frozen, I am unable to regain the view. I am experimenting exporting the 3D data to create a new drawing, but expect the bug to recurr if I need high magnification, as you describe. Bummer.
Hi evc- the problem is almost always that the camera eye point approaches the target point and just gets too close. The solution is to use Zoom Target rather than Zoom Window, or use Zoom Target when ever this starts to happen, to reset the camera target. If you are working on very close for a while it may pay to simply change the view projection to parallel temporarily.
i can zoom to selected, target, window or anything really and that does not fix the problem. it resets the view but does not seem to reset the origin. its as though after i do a zoom to target i am already 3/4 of the way into my zoom travel. in any case i have not been able to use windows for mac for a couple few months. its completely unusable since i can barely move. there was an update since i posted that last issue above but it was not fixed. i currently have to use the windows version which does not do this. hopefully one of these days it will get fixed.
While using teams during a call the other day (Android teams app -> Desktop App) the user on the other end was zoomed in (I basically could see his forehead in detail). He reported that on his screen the image displayed was the full camera view.
I tested this out on another call - I made the call from my iOS teams app to someone on a desktop app and they noticed the same issue. I could see what the camera was seeing in corner - and it was fine. But on their screen I was zoomed in to the upper portion of my camera. There is no obvious settings that change this that I can see. Unsure what is causing it either. Any ideas out there?
For what it's worth, I recently figured out that turning your phone horizontal fixes this issue. The landscape version shows a more true-to-life picture than the crazy zoom of portrait mode. Would still like to have control over the vertical video, but landscape worked great!
@Russell Moir We are seeing this same issue with all of our phones using the Teams mobile app. It appears to be zooming in FAR too much. In comparison, the regular camera on the phone (ours are iPhones) do not exhibit this issue.
Just want to point out that I am experiencing this issue as well in Teams meetings with folks who are joining on their android phones. I can 'pinch' them into proper zoom when I'm conferencing on my ipad, but within seconds usually Teams snaps them back to ultra zoom closeup!
This is happening in my organisation as well! So annoying, especially as the caller's video snapshot looks normal to them. Hopefully microsoft sort this ASAP as I much prefer to do these from my phone then laptop.
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