Senior SaaS Enginee - Job ID: 26-01278
Steave Nickson
Please find the specs of the requirement below; kindly send suitable profiles to srik...@dwintechcorp.com
Job Details:
Job ID: 26-01278
Title: Senior SaaS Engineer
Location: Rockville, MD or McLean, VA (Hybrid – 3 days onsite with 2 days remote)
Duration: 6 Months with possible extension
Interview process: Prescreen, Phone, Onsite panel
Job Summary:
About This Role
Join a ServiceNow team to maintain and enhance the enterprise platform. This position blends technical development, strategic design, and quality assurance to ensure optimal platform performance and meet evolving organizational needs.
What You'll Do
Strategic Development & Design
Partner with product teams to refine requirements and ensure clarity before development
Transform complex business requirements into robust technical specifications for software components and applications
Provide strategic guidance considering maintainability, scalability, and compatibility with future upgrades
Platform Configuration & Development
Configure and customize ServiceNow using best practices—balancing functionality with minimal complexity
Create and modify tables, fields, business rules, UI policies, workflows, and other platform elements
Design authentication mechanisms, roles, and permissions integrated with identity and access management systems
Build integrations between ServiceNow and enterprise systems for seamless data flow and automation via REST APIs and integration tools
Analytics & Reporting
Design and maintain reports, workspaces, dashboards, service portals, and data visualizations
Provide teams with actionable insights into platform performance and usage
Quality Assurance & Maintenance
Conduct comprehensive testing including peer reviews and regression testing
Develop and troubleshoot Automated Test Frameworks (ATF) to maintain platform reliability
Participate in testing platform upgrades and patches to ensure business continuity
Execute timely updates including password rotations, midserver upgrades, and adaptive maintenance
Manage change activities within project management systems, including risk evaluation and approvals
Orchestrate migrations between instances using update sets or application repository functionality
Support & Continuous Improvement
Create and maintain documentation for system processes, configurations, and troubleshooting procedures
Provide training to end-users and stakeholders
Investigate and resolve platform incidents through systematic troubleshooting and root cause analysis
Proactively identify and implement process improvements and optimizations
Adapt quickly and positively to changing priorities in an evolving environment
What You'll Bring
Required Qualifications
Bachelor's degree in Computer Science, Computer Engineering, or related technical field
8 years of professional work experience
At least 3 years of hands-on ServiceNow development experience
Proven experience with IRM/GRC ServiceNow applications
Demonstrated success designing, developing, and deploying large-scale projects end-to-end
Practical experience following iterative and agile SDLC practices
Hands-on experience implementing ServiceNow integrations with other applications/platforms
Willingness to learn other SaaS products
Preferred Qualifications
Completed at least 2 end-to-end implementations of ServiceNow GRC applications
Experience with other SaaS products such as NAVEX, Regology, Icertis, or iManage
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