How To Tell What Otterbox Case I Have
Stetson Saenz
Due to our design and manufacturing processes as well as agreements with our partners, OtterBox is not able to release product launch dates or timelines to customers at this time. If you hear or see launch/shipping dates regarding a device we have not yet released a launch date for from somewhere other than otterbox.com, companies outside OtterBox have likely determined those dates. If you have questions regarding these dates, please contact that company directly.
Because OtterBox cases are designed to work with electronic devices, they are not intrinsically safe. There are a wide variety of devices on the market so to determine if your device and the OtterBox case together are intrinsically safe they would need to be tested by a certified testing lab.
The easiest way to remove the Defender Series case is to peel back the outer silicone layer first. Work your way around the device until the entire outer layer is disconnected. Separate the two polycarbonate pieces by releasing the tabs on each corner of the device. You can find our installation and case removal videos here.
To avoid any potential interactions with these types of medical devices, keep OtterBox MagSafe compatible products a safe distance away from your medical device. Otterbox recommends keeping at the MagSafe product 15cm (6 inches) or more apart from your medical device. Otterbox recommends keeping the MagSafe device 30cm (12 inches) apart when wirelessly charging. Consult with your physician and your device manufacturer for specific guidelines.
Warranty claims can be submitted online here. We do collect a small shipping and handling fee for all warranties as it allows us to get you a replacement product as hassle-free as possible. We may occasionally ask for photos of the damaged product, or that damaged products be returned to us prior to shipping out a replacement product. Customers who do not comply with these requests may be denied warranty replacements.
You should receive an update on your claim within 72 hours of sending in the required information, followed by a tracking number when the replacement ships. Please check your spam and promotion folders as some email providers may route emails to folders outside your inbox. If more than 72 hours have passed, you can create a new contact with customer service for assistance.
If you cannot find your product online and you are still within the applicable warranty period outlined here, then fill out this form, and we can check to see if your product is still available. For faster processing times, please include your current shipping address in the message field along with details regarding your product and the warranty issue you're experiencing.
If the above do not apply to your situation, then please reply to the denial message with photo(s) of your damaged product(s) next to a piece of paper with your name and date. Make sure that the photo(s) clearly show the damage to the product(s).
All warranty claims will require a small shipping and handling fee. We may also ask for photos of the damaged product, or that damaged products be returned to us prior to shipping out a replacement. Customers who do not comply with these requests may be denied a warranty replacement.
If one or more of the items in your order is out of stock, your order will not ship until all items are available (applicable to both domestic and international orders). Once your order ships, you will receive tracking information shortly thereafter.
If you've placed an order online please make sure to review your order confirmation carefully. If you find any errors, please contact us immediately at 1-855-688-7269. Due to our automated system, orders are automatically submitted to our fulfillment department as soon as they are submitted online. Please understand that we will not be able to modify your order and will need to cancel the existing order and re-place a new order.
OtterBox is part of the Otter Products family. If you wish to apply for tax exemption, you can do so by creating an account on our business website. Once you create a business account, you can then complete the required tax exemption information form found on the My Account page. Approval can take 1-3 business days.
No. There is no signature required for deliveries to residential addresses. If the driver feels that it is "unsafe" to leave the package, then they will leave a note stating the options that you have for getting the package.
All unrestricted International orders are shipped via USPS International or FedEx International. The cost of shipping is calculated automatically based on weight and location when you place your order online. You will be able to view the cost before you submit your final order. OtterBox has no control over the cost of duties and taxes that are imposed upon import to any country outside the United States and cannot be held responsible for compensation. Please note that we are obligated by law to declare the proper value on all shipments.
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I don't know about anyone else but I have a love hate relationship with otterbox cases. I love them because I've had great success with them protecting my phones, in fact since I've been using them ever since I've been an IPhone user when I upgrade my phone my previous phones have always been in tip top condition because of using these cases even after a drop because let's face it we've all dropped our phones one time or another. What do I hate about them and what makes me want to switch to another brand of case? I can never get the darn things apart! I bought one for my new phone and I'm sitting here very frustrated because I can't get it to come apart. In fact I'm just a few seconds of wanting to put this case back in the box and returning it back to amazon. This case shouldn't be that hard to come apart. I mean come on otterbox, can't you do better? These cases aren't for the easily frustrated, that's for sure! Fortunately as these cases age they become easier and easier to take apart. I want to switch to another brand of case but I'm concerned that my phones won't hold up as well with a different brand.
That is a major pain. Stop using it for that. I have a nice case that is clear. You can see my 12 pro blue phone. Since I am going to get the 14 unless is more than normal phone. New case and screen protector.
Like you, I've been using otterbox cases for many years. The one I had for my 5S was great, and even the one I used for my 7 plus/8 plus was decent. The one I have on my 13 pro, though... Not so much. I've almost never had issues with taking the cases apart, and I love the grippiness of the rubbery outer shell. The colors aren't as plentiful or vibrant as they used to be, and it seems that the quality in general has gone downhill significantly. On the other hand, I had a very pretty and well-rated clear case picked out for my Sierra Blue iPhone 13 pro, and I liked it a lot, but it just felt too slippery. So, since this phone cost a fortune, at least in my book, I ended up putting an otterbox on it once again. Maybe someday, I'll go back to the clear case; would be nice to show off the Sierra Blue I paid good money for, but I just don't feel as though my phone would be quite as safe. Also, the otterbox is holding on my current screen protector; have had issues with liquid getting under the screen, mostly from when it's raining, and I don't have the skills to put on a new screen protector, even though I have a spare one sitting here ready to go. All this to say that while I don't have your specific issue with Otterbox, I do have a similar love/hate relationship with their cases.
I like Apple's own cases, though the first couple I had didn't last very long. I had their bumper case for my 4s which I loved because the buttons were covered with metal and were easy to press, but the rubber around the edges peeled off after a while. Then I put a Speck candy shell on it and the same thing happened.
When I got my 5s I went with Apple's leather case because it was the only choice from Apple at the time and I wanted a slim case. I liked how it felt, but it fell apart a couple weeks after I put it on my SE first gen. So I replaced it with a Tech 21 case. That case had tough rubber which was good, but it made the buttons a pain to press.
When I upgraded to a XR I looked at a few case options I liked the Apple clear case the best even though it felt a little bit slippery at first. It lasted me the whole time I had that phone. I went caseless with my 12 mini for the first year I had it, but thought it would be a good idea to get one along with the Magsafe battery pack. I thought about getting another clear case but decided to try one of the Apple silacone cases which has worked out well so far.
This is a quick follow-up to my original response. After writing that, I decided to go back to the Torras diamonds clear case that I bought for my iPhone 13 pro. I really love this case, but now, I remember why I had to replace it. For some reason, and I'll be the first to tell you it makes no sense, when this case is on my phone, many vo gestures get mis-interpreted. It frequently thinks I did the magic tap when I'm just swiping through items on my screen. With the otterbox case, the problem is resolved 99 percent of the time. Logically, the style of case on my phone shouldn't impact the interpretation of gestures in any way, so it's bery frustrating. Not sure if it's something bizarre with the screen protector I'm using or what. I really want to keep using this clear case if possible, but if my phone is just going to randomly start playing music or other unintended behaviors, I suppose I'll have to go back to the otterbox. Either that or perhaps I need a new/different screen protector? Has anyone else ever had anything like this happen before?
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