how to get back my account?

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怎么恢复?

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Jul 23, 2025, 1:07:23 AMJul 23
to 客户通在线客服系统
I have been trying to log in to my account but have been unsuccessful. Since I have been in prison since 2021, when I returned home, I found that none of the verification methods were working except for my secondary email. This email address is my name in Pinyin. I have been using it since 2017. All my previous login devices were taken by others, which prevents me from logging in. Please help me recover my account. I can verify through my secondary email, and I can also upload my passport to prove that this account belongs to me.
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