Fwd: TQM Other Assessment Questions

[prasath Pro]

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From: <muthukri...@kongu.edu>
Date: Thu, Feb 19, 2015 at 5:46 AM
Subject: TQM Other Assessment Questions
To: blackp...@gmail.com

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TQM Other Assessment Questions

* Required

ISO 9002 requires *
• Constantly holding meetings with customers
• Frequent vendor visits
• Getting production and installation
• Getting final inspection methods shipshape
• Team deliberations for quality
Quality is a problem because *
• Modern processes are too complex
• Workers don’t do the job
• It is expensive to control
• All processes have some
• variation
• Management do not fund projects
Fishbone diagrams are drawn *
• To find customer needs
• To find the cost of quality
• To brainstorm causes of an effect
• To screen workers’ suggestions
• To explain what the process does
Accuracy can be improved by *
• Use of Xbar charts
• Team meetings
• TQM principles
• Management talking to workers
• Customer visits
The word target in quality means *
• The specification
• The control limits
• Xbar points on the chart
• The ideal quality requirement
• Six sigma production
QFD is the way to *
• Fix typing errors
• Fix sampling plans
• Conduct quality circle meetings
• Develop product specs
Cost of quality is affected by *
• Workers’ performance
• Field failures
• Calibration of instruments
• Preventive actions
• All above
Quality control does not apply to *
• Drawing flow charts
• Drawing control charts
• Driving
• Idea generation
• PTA meetings
TQM is part of *
• Strategic management
• ISO 9000 certification
• QS 9000 certification
• Hospital management
• Project reviews
Six sigma requires *
• Process knowledge
• An indulging mindset
• Action on causes of defects
• DOE trials
• All above

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