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Exclusiveto NSa 5600, NSa 6600 and SuperMassive 9000 Series Next-Generation Firewalls, Gold Support provides the advanced support features enterprise organizations need to keep their networks running reliably and securely. With Gold Support, customers have around-the-clock access to seasoned support engineers at a SonicWall Enterprise TAC plus the latest firmware features and Advance Exchange hardware replacement, all of which combine to protect and maximize their SonicWall investment

SonicWall E-Class Support 24x7 is designed for customers with SonicWall E-Class solutions. Available 24x7, E-Class Support delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently. As an around-the-clock support service, E-Class Support includes:

More than a traditional break-fix service, SonicWall Silver Support is a multi-layered security offering that provides you with access to critical firmware updates and upgrades plus expert technical assistance and hardware replacement to keep your SonicWall solution performing optimally.

SonicWall Dynamic Support is designed for customers who need continued protection through ongoing firmware updates and advanced technical support. Dynamic Support is available during normal business hours 8x5 or year round 24x7, depending on your needs.

Software and Firmware Updates

Software and firmware downloads are available on the Download Center at MySonicWall.com. You will be presented with the list of updates you are entitled to when you select the "Type." Updates are limited to customers with valid service contracts.

SonicWall also provides a range of professional services to meet your needs, from our Remote Start-Up and Configuration Service to our traditional statement of work-based services. Please contact SonicGuard.com today for further information.

Products for which support is requested must be registered with SonicWall and covered by an active SonicWall support contract. If your support contract is expired, please contact us today to reinstate support. If you do not have an active support contract, you should contact us now for assistance in purchasing a new support contract.

SonicWall reserves the right to use, at its discretion, refurbished material in providing replacement parts under terms of the hardware-related services. Such replacement parts shall function in an equivalent manner to, or better than, the original parts which they are intended replace.

In the event that SonicWall deems it necessary to perform field retrofits, upgrades or recalls due to critical functionality, reliability or product safety issues, Customer will make commercially reasonable efforts to comply with such requests in a timely manner, and make available for service or return all affected SonicWall Product(s).

Customers with Products that have an expired support contract who purchase SonicWall Support Services Reinstatement and a new one-, two- or three-year support contract receive a full 12/24/36 months of support from the date of Support Services Reinstatement.

When a service request is created by the SonicWall Technical Assistance Center (TAC), a priority is assigned to the service request based on the problem type. Priorities and corresponding response targets are defined as follows:

EXCEPT FOR THE EXPRESS WARRANTIES, IF ANY, PROVIDED WITH THE PRODUCT FOR WHICH YOU PURCHASED SUPPORT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW SonicWall HEREBY DISCLAIMS ON BEHALF OF ITSELF, ITS SUPPLIERS, DISTRIBUTORS AND RESELLERS ALL WARRANTIES, EXPRESS, STATUTORY AND IMPLIED, APPLICABLE TO THE PRODUCTS, SERVICES AND/OR THE SUBJECT MATTER OF THIS AGREEMENT, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.

NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT OR OTHERWISE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SonicWall, ITS SUPPLIERS, DISTRIBUTORS OR RESELLERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOST OR CORRUPTED DATA, LOST PROFITS OR SAVINGS, LOSS OF BUSINESS OR OTHER ECONOMIC LOSS OR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE PRODUCTS OR THE SERVICES, WHETHER OR NOT BASED ON TORT, CONTRACT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT SonicWall HAS BEEN ADVISED OR KNEW OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SonicWall'S MAXIMUM LIABILITY TO CUSTOMER ARISING FROM OR RELATING TO THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNTS RECEIVED BY SonicWall FOR THE PRODUCTS AND THE SERVICES PURCHASED BY CUSTOMER, PROVIDED THAT WHERE ANY CLAIM AGAINST SonicWall RELATES TO PARTICULAR PRODUCTS AND/OR SERVICES, SonicWall'S MAXIMUM LIABILITY SHALL BE LIMITED TO THE AGGREGATE AMOUNT RECEIVED BY SonicWall IN RESPECT OF THE PRODUCTS AND/OR SERVICES PURCHASED BY CUSTOMER AFFECTED BY THE MATTER GIVING RISE TO THE CLAIM. (FOR SUPPORT SERVICES OR A PRODUCT SUBJECT TO RECURRING FEES, THE LIABILITY SHALL NOT EXCEED THE AMOUNT RECEIVED BY SonicWall FOR SUCH SUPPORT SERVICE OR PRODUCT PURCHASED BY CUSTOMER DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM).

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any conflict of laws principles that would require the application of laws of a different state. The parties agree that neither the United Nations Convention on Contracts for the International Sale of Goods, nor the Uniform Computer Information Transaction Act (UCITA) shall apply to this Agreement, regardless of the states in which the parties do business or are incorporated. Any action seeking enforcement of this Agreement or any provision hereof shall be brought exclusively in the state or federal courts located in the County of Santa Clara, State of California, United States of America. Each party hereby agrees to submit to the jurisdiction of such courts. Notwithstanding the foregoing, SonicWall is entitled to seek immediate injunctive relief in any jurisdiction to protect its intellectual property.

The SonicWall Support Services Offerings, and these Services General Terms and Conditions, are part of the SonicWall End User Product Agreements ("Product Agreements") covering the Product(s) purchased by Customer, and unless otherwise expressly specified in writing by SonicWall, these terms and conditions are incorporated by reference within such Agreement. SonicWall reserves the right to change the terms of these Services General Terms and Conditions and the Support Services Offerings from time to time by posting a new/different Services General Terms and Conditions and Support Services Offerings on its web site (sonicwall.com); provided that the terms and conditions of the Services General Terms and Conditions and Support Services Offerings in effect as of the date of Support Services sales order booking by SonicWall shall apply to that specific sales order.

Most SonicWall products come with a limited warranty.The limited warranty, if any, is set forth in the SonicWall End User Product Agreement (or software license) that accompanies the product for the agreement that applies to most SonicWall products). The limited warranty is made only to the original end user purchaser (Customer). Set forth below is additional warranty information applicable to the products that come with a limited warranty.

Provides Customer with bug fixes, updates and any maintenance releases that occur during the coverage term. NOTE: The standard Limited Software Warranty does NOT entitle Customer to software upgrades or major releases which may include feature enhancements and/or additional functionality unless these extended capabilities are incorporated into a maintenance release specifically compiled for the code version originally shipped to/or downloaded by Customer.

SonicWall Limited Warranties do not include technical support. However, certain SonicWall products may come bundled with support for a limited period. See the Support Services Offerings for support services that may be purchased by Customer.

Bankers are one of the most widespread threats seen in the Android malware landscape. Most of these threats target specific banks and steal login credentials, credit card numbers and other sensitive data from the infected device.

SonicWall Threats Research Team observed a campaign that has been spreading since the last few months and targeting Korean banks, we have named this campaign as the Dew18 campaign since samples belonging to this campaign have Dew18 in their package name.

Few functionalities of the malware present in this campaign include stealing sensitive data like call logs and SMS messages from the device, blocking the user from contacting customer care of certain banks and killing a particular spam detector app thereby preventing the user from spam detection when receiving a potential spam call.

Majority of the malware belonging to from this campaign use an icon closely resembling other banking apps. One of the sample we analyzed uses the icon of the official Citibank finance app as visible once it gets installed:

Once installed and executed we are shown the main screen in the app which accepts user inputs to apply for a loan and few other screens to choose from the options in the top menu. None of the links or buttons in any page except the loan application page work, they are just static pages displayed in the app:

The loan application page accepts details from the user and once the Apply button is clicked the user is informed that his application has been submitted. There is no activity from the app that would indicate that any loan related data is sent, this is just shown to the user to make him feel that the app is actually doing something:

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