What is the most soul-satisfying thing you have ever done in your life?
Abhinav Yadav, A sarkari banker, in the process of creating a bigger, more beautiful destiny.
This incident happened almost a year ago. I work for one of the public sector banks in Bangalore. One morning just as the business started, an immensely tensed guy came to me and told me that he had transferred an amount of Rs. 20K to a wrong person's account number last evening. The amount, he told, was meant for his relative's surgery which was required urgently.
He said that he hailed from North East part of lndia and was working in Bangalore as a delivery boy for one of the food chains and had borrowed Rs.15K from his friends. He could not personally go and attend to his relative as his employer had put his salary on hold for the month because of a small road mishap on the company bike while making a delivery.
Though I could understand how critical the situation was for him, as a banker, in my right I could not reverse the erroneous credit to wrong account (technical and legal issues which require a person's confirmation before debit of his/her bank account). To make things worse the other person located in Madhya Pradesh, had already withdrawn the full amount of Rs. 20K from his account. I immediately called the other person and informed him that he had withdrawn an amount which was erroneously transferred to his account and requested him to return the amount. He replied that he was unaware of any erroneous credit and was out of town and would check his account statement after two days when he gets back.
The delivery boy, upon hearing this lost hope of getting his money back and I could see the despair in his eyes. He was angry and disappointed with himself for his carelessness while making the transfer and banged his fists gently on the desk. He stood in front of me with sweat rolling down his face, trembling and helpless, far away from his home. With other customers getting restless and impatiently waiting for me to attend to them and through all the clutter and noise in the banking hall, I could feel the agony he was going through at that moment.
The very next momemt I made a decision and asked him the correct account number and immediately transferred Rs.20K from my personal account to his relative. In a couple of minutes he called his relatives and got a confirmation of the credit.(Till this point I had no idea if the delivery guy's story was even true. But I decided to do it anyway, in good faith). Pleasantly surprised at the turn of events, he assured me that he would repay me back in installments out of his monthly salary. With tears rolling down his cheeks he thanked me and said he would never forget my act of kindness.
Two days later I called up the other person in Madhya Pradesh. Fortunately, without any fuss he accepted that he had checked his account and the money did not belong to him. Immediately he transferred the amount back to the delivery guy's account. I thanked the person for his honesty and timely response. Then I called the delivery guy and asked him to visit the bank. He withdrew Rs. 20K and handed it over to me. As I counted the amount, I offered Rs. 5K to him asking him to use the money to go back to his native place and attend to his sick relative. He hesitated saying that I had already done enough for him, but I insisted and he eventually accepted the money. With tears in his eyes again, he said he could not believe his good luck in such difficult moments. I patted him on the shoulder and told him to take home something from Bangalore for his siblings. He said he would remember me forever and left with a smile and disbelief on his face.
A week later he sent me images of his brother-in-law in hospital and a voice message saying that he was recovering well and thanked me for my very timely help.
So it turned out that his story was true, and I was glad that I could extend timely help to him. Watching him happily walk out of the banking hall gave me a great sense of fulfillment. Truly a soul satisfying experience.
May the force be with us all!
Edit: I am deeply grateful to Quora community for reading my answer and sparing time to upvote and comment. I am truly overwhelmed by the response. This being my first ever answer on Quora makes it more special.
I felt the need to write this Edit due to reactions I received from many of the readers in the comments. People have used adjectives for me such as ‘Special’, ‘Great’, ‘Gifted’, etc. some even to the extent of superhuman. I really appreciate each one of the kind responses and words of appreciation, and i now carry a greater sense of responsibility in my daily life.
The motive and essence of me narrating this experience is to make a point that each one of us, beyond the barriers of “ifs and buts” has an inherent quality to do good.
I am not a preacher or a person who has attained enlightenment. I am just a regular next door guy who just like any other Bangalorean, during the hectic work schedule, impatiently looks forward to the weekends( YES! for the same reasons).
'You don't need to stand out from the crowd or achieve a certain level of superiority to bring a positive change in someone's life. You can be the same regular guy with earthly desires and still make someone's life better, maybe just for a day even if not for a lifetime.'
Money may not be able to BUY YOU happiness, TRY clutching on to it little LESS TIGHTER.. You may end up SPREADING happiness all around you. You may end up with a slightly lighter wallet, but you become a wealthier, happier person for the rest of your life!
So however small or inconsequential it may seem initially, just go with your heart and do it. That's all it takes: A positive intent!
Don't wait for the right time or the right situation or some Super Power, it may never come. NOW is the right time!
So just be YOU and make a difference.
I thank all the readers again for their kind words of encouragement and blessings. My special gratitude to Mr. Jawaad Uddin for helping to improve the article and making it more presentable to the readers. It means a lot sir. I also thank Home - QwertyThoughts | Every Thought Matters team who have published my experience on their website so that it can reach more readers.