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Did you sign up for Netflix on AppleTV or via the website - I did so via the website, so possible you might need to contact Netflix if you signed up on AppleTV itself and can;t find a way to change it - was there an option when you signed up if this is the case?
OK So here it is. Since you have to sign up on the Apple TV for netflix to be billed through itunes you cannot just upgrade. You have to cancel your subscription. THEN wait till it runs out for the current month. THEN renew and it will let you upgrade. My sub does not end for another 10 days so I will come back then and let you know how it turns out...
Yes please let us know if it works - it will be interesting to see if you can sign up again on AppleTV with different user limits and that it doesn't simply re-enable the 2 user plan. Did you need to contact iTunes support or Netflix to find out?
You will need to contact the app developer for this, to ask if they have a plan that will accommodate your need. The developer is the appropriate resource for information about different plan types for customers. You can reach them at:
1. From the Home screen, tap App Store.
2. Tap Featured from the menu at the bottom.
3. Scroll to the bottom of the page and tap your Apple ID. If you don't see your Apple ID, tap Sign In and enter your information. Then tap your Apple ID.
4. Tap View Apple ID.
5. If prompted, enter your password and tap OK.
6. On the Account Settings screen, scroll down and tap Manage App Subscriptions.
7. Tap the subscription you want to manage, then choose a subscription category.
8. Use the options to manage your subscription. You can choose a different subscription period, or turn off Auto-Renewal.
Of course, if you want to allow more users now and don't mind paying for the overlap of what remains for the month, you can create another account now directly through Netflix with another email address. It should be possible to change back to the other email address once the iTunes subscription runs out, but I've never done that so I can't say for sure.
I was using a relatives Netflix who no longer has the package so I have now signed up to HD and have Netflix included. How do I change this on my sky Q and set up an new account as does not seem an option to log out.
Hi there @Will+Sussex You need to go to help section on the Netflix app and there is a sign out option there.
Once you have signed out you can reboot your Sky Box and go through the activation process.
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I have the same issue as the person above. We've been using my daughter's account but now need to change this. I've tried logging out & rebooting my Sky Q box twice but my Netflix app still appears to be connected to my daughter's account, does it take some time?
No, it logs out but then if I go back into it, I'm logged in again. I had also lost access to Netflix but now it's back again, most bizarre. I'll get my daughter to check that she has access later! It's been ridiculous to sort out, I spoke to 2 different people at Sky today & neither could help!
Hi....I have the volt package and keep having to ring Netflix as my user id keeps changing from my email id.....I want to access Netflix in 4k from my TV app but email is not recognised as an existing account. . When I go into Netflix from the virgin tv guide I find my userid has changed to something random which I don't know the passwd for and can't there login through the Netflix app on my tv...any ideas please ?
I have yes.. its not the tv...when I go to help on netflix via the TV guide I can see that the 'account email' has changed to one I don't recognise....this has happened several times before and always a different email address
Hi ...it is odd....when i go the smart TV app it asks me to log in....I do that with my virgind email and password and netflix then thinks I'm a new user and asks me to enrol. It can be OK for a week or two and then I find that that it stops and this coincides with the account holder email via netflix on the tv guide has changed from my virgin email to a random email address...
The goal is to get the freeloaders to become new paying customers, but not everyone is willing to cough up the cash. "My partner and I are just not going to have Netflix from now on," Rose says. She's frustrated at being asked to pay more for streamers that are making less television for her to watch.
It's a big change in policy and tone for a streamer that once promoted password sharing as part of its marketing strategy. So far, it has spelled more money and subscribers for Netflix, according to its latest earnings report, but it's also angering and alienating its user base, some of whom are canceling the service outright. Here's what you should know about the policy, and why it's probably here to stay (and may even spread to other streamers).
You can set your household up manually or Netflix will do it for you, based on IP (internet protocol) address information for your account. If someone is using your account a few states away, they're likely to be bounced from the platform.
If you travel frequently, have a second residence or need to use Netflix outside your home regularly, there are ways to make sure you don't lose access to your account. But these workarounds have limits and can be multi-step processes. If you have a second home, you need to first open Netflix on a mobile device on the primary WiFi network, and then secondary location, at least once a month to maintain access. If you travel to different places frequently, Netflix offers codes to allow you to log in on new TVs in hotels or rentals, but users report obtaining too few codes per month, which can be limiting for professions like travel nurses, salespeople or writers.
Others have already canceled, or declined to pony up for a new account after losing access to someone else's. Brayden Simms, 41, a copy editor from Boulder, Colorado, canceled his account. "I just feel like everyone is struggling for cash right now, and we are all looking for ways to cut back and live a more sustainable lifestyle. Meanwhile, the number of monthly subscriptions we are expected to pay is going up and up."
On Wednesday, Netflix released its second-quarter earnings for 2023 and led by touting gains resulting from the password crackdown. "Revenue in each region is now higher than pre-launch, with sign-ups already exceeding cancellations," Netflix's letter to shareholders said, noting 5.9 million subscribers were added in countries where the company introduced the password crackdown. But some of that growth can be attributed to the introduction of cheaper, ad-supported tiers of the service.
It might just happen, because big business is as susceptible to peer pressure as anyone else. After streamer Max (formerly HBO Max) began excising titles from its library last year as a cost-cutting measure, others quickly followed, including Paramount+, Disney+ and Starz. Netflix executives once swore they would never put commercials on the platform, but after ad-supported tiers were successful on other streamers, Netflix added its own.
I don't have a Netflix account and never have done. I have a Gmail address which I have never used for public communication. Suddenly I started getting email to this Gmail address from Netflix - not a "Welcome to Netflix" email or one requesting address verification, but what looked like a monthly promo for an existing account. This was addressed to someone with a different real name, with that name not similar in any way to the Gmail name.
After a few of these messages I decided to investigate by going to Netflix and trying to log in with that email address. Using the "forgotten password" option I was able to get a password reset email, change the password and log in. The account appeared to be from Brazil, with some watch history but no other personal details stored and no payment information.
Soon the emails from Netflix started to ask me to update payment information. I didn't, of course, and then they changed to "your account will be suspended" and then "your account has been suspended". The "come back to Netflix" emails are still coming in occasionally.
I don't see how this could possibly be a phishing attempt - I carefully checked that I was on the real Netflix site, used a throwaway password not used on any other sites, and did not enter any of my personal information. I also checked the headers of the emails carefully and they were sent by Netflix. So is this just a mistake on somebody's part, mistyping an email address (although it's surprising that Netflix accepted it with no verification), or something more sinister?
(Note that the above steps don't include any "password reset" step for Jim to access the account; that's because the email from Netflix includes authenticated links that won't ask for it. The attacker wants the victim to click on the email links instead of visiting Netflix manually, this is what enables "Eve" to log back in to the account in step 7. Or, since Netflix emails authenticated links, possibly "Eve" already has one.)
The above situation is partially caused by Netflix (understandably) not recognizing Gmail's "dots don't matter" feature where email sent to [email protected] and to [email protected] end up in the same account. That doesn't really matter in your case (given that if this is how you're trying to be scammed, step 1 was skipped entirely), however.
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