Repair Onedrive

[Lutgarda Briseno]

Syncerrors can occur for several reasons with OneDrive for work or school. Many errors can be fixed by using the Repair option in the OneDrive menu that you can see from the taskbar notification area.

An error dialog box opens that describes any current sync problems and suggests actions you can take to fix them. Sometimes, you might prefer to just clear all sync errors at once, or you might see this error:

If you change where your synced folders are stored, the archive folder may be called \OneDrive -- Unsynced Changes\ when viewed in Explorer. At a CMD or DOS prompt, the folder is called ODBA. In that folder, OneDrive creates subfolders with the current date and time as the folder name, such as \2016-02-16 15-03-09\ to store files that can't be synced.

When you're done with repair, the notification icon that signals sync problems should be clear. If it's not, click the OneDrive notification icon , click View sync problems. If there are no more issues to fix, click Dismiss in the OneDrive dialog box.

When you stop syncing a folder, the folder is disconnected from its library. All files are retained in the previously synced folder. You can sync the library to your computer again at any time. When you start syncing a library again, it will create a new folder on your computer. If it's using the same name, it will add a number to the end, such as 1, 2, and so on.

You can start syncing your library again. When you start syncing a library again, it will create a new folder on your computer. If it's using the same name, it will add a number to the end, such as 1, 2, and so on.

To determine which OneDrive sync client you're using, see Which OneDrive sync client am I using?

If you are using OneDrive not OneDrive for Business, and you encountered sync issue, you can look for the solutions in Fix OneDrive sync problems.

OneDrive for Business is updated frequently. If you don't have the most current version of the groove.exe sync app, you might have problems syncing. Follow these steps to make sure you have the latest version.

In some cases, OneDrive for Business may not mark conflicts in a non-Office file as an error, but instead save both versions locally. This results from editing conflicts. Editing conflicts with Office files are reported as sync problems and you can fix them as described above. But editing conflicts with other types of files are not reported as sync problems. Instead, OneDrive for Business creates a new version of the file, and appends the device name to the file name. For example:

If you're seeing a large number of errors, and you'd rather not try to resolve each one individually, you might consider starting over: Stop syncing the library, and then sync it again, getting fresh data.

When you stop syncing a folder, this simply disconnects the folder from the library. All files are retained in both the previously synced folder and in the library. Before you sync the library to a new folder, you may want to rename the old one, so that the expected name is available for the new folder. Otherwise, the new folder will be named as a copy, for example, OneDrive @ Contoso 1. Unless you specified a different location for your folder, the folder is located at C:\Users\OneDrive @ .

Read this article to understand limits to the number of items that can be synchronized, size limits, character limits for files and folders, invalid characters and invalid file types. Make sure the files you are trying to sync do not fall into the restrictions or limitations stated in the article. The article also has an automated method for you to rename files and folders so that it will conform with the current requirements of the service.

If you are not signed in to the SharePoint Online site, you should log in and select the Keep me signed in option to make sure the OneDrive for Business synchronization process works well.

Before you try uninstalling and reinstalling, try repairing OneDrive for Business or Office. Repairing your Office installation can often resolve issues without the need to uninstall and reinstall. Follow this article to learn how to repair Office programs.

If previous troubleshooting steps do not help, and other people can sync the library, you may have a custom Internet option that is interfering with the sync. You can try resetting Internet Explorer to its default state, or you can open a support case with Microsoft.

You can fix sync errors you get while using the OneDrive for Business sync app by choosing View sync problems... in the OneDrive for Business menu. The error dialog recommends solutions for each sync error.

The steps to uninstall and reinstall OneDrive for Business depend on whether you installed the application through a setup program (MSI), or through Office Click-to-run. Read this article to learn how to tell how Office or the OneDrive for Business sync app was installed.

I'm trying to use Onedrive and Onenote, but it seems to be really terrible 50% of the time. Sometimes when I log on my pc, it says I have to log in, and in doing so, is stuck on a "signing in" loop, until it says some error code about me not having an internet connection.

Here's what I've tried:

1. Close and open Onedrive

2. Removing auth from the pc and adding it again

3. Reinstalling Onedrive

4. Change Wi-Fi

5. Do a /reset in Windows run AND cmd

6. Update drivers

7. Install the newest Onedrive from the website

8. Try the app-version found in Windows Store

What am I supposed to do? I don't want to restart my pc every time it doesn't work, that's a terrible fix.

Clear OneDrive cached credentials:

Navigate to Control Panel > User Accounts > Credential Manager > Windows Credentials.

Check for any "OneDrive" credentials and remove them.

Unlink your account:

Right-click the OneDrive icon, go to Settings > Account, select "Unlink this PC," and then "Unlink this account". Afterward, sign in again to check if the issue persists.

Firewall and Antivirus Settings:

Check your firewall and antivirus settings to make sure they are not blocking OneDrive's connection. Temporarily disable them and see if the issue persists.

Delete the existing local OneDrive folder:

After uninstalling OneDrive, you could try deleting the existing local OneDrive folder and then reinstall the OneDrive App.

If none of these steps work, it might be best to reach out to Microsoft Support directly for further assistance.

For over a year now, my business OneDrive will randomly hang on 'Signing In' and like you, I've tried everything that might keep this from happening. I've never had this issue with my personal OneDrive (on the same system).

To regain access, from the task bar icon, open OneDrive settings, go to 'Account' and click 'Unlink this PC', then 'Quit OneDrive'. Reopen the OneDrive app and sign in. Follow the setup process and when it tells you the default folder already exists, click 'Use This Folder' and complete the remaining steps. It will then perform a full sync.

A while back, when I would go to sign in, I would get blocked by an initial dialog saying my account already existed, so instead of entering my actual email address, I would enter a fake email address, but with the same domain (bob2@ rather than bob@). That would get me past that dialog and to the Microsoft account screen where I could sign in using my actual email address. I haven't had to do that in a while, so maybe they got that part fixed at least.

I am having this issue with my personal OneDrive (works) and university OneDrive (is hung up on "signing in"). In the past different combinations of closing OneDrive and unlinking / relinking have worked, occasionally I've had to reinstall which is not ideal because it I have to resync my sharepoint folders and remove old ones. Trying to follow these steps to avoid reinstalling - I unlinked my university account and closed OneDrive. When I reopen OneDrive its opening the personal account version (there's only one app listed in my apps, though when both are running I've got ta grey cloud and a blue cloud in the taskbar). I tried to add a new account in OneDrive (using my university login), pointed to the old university onedrive folder, and that works but in the next step its saying that before I can back up my folders in OneDrive (university version) I need to turn off backups for my personal account. That seems problematic... Is there a different way to link, or to tell it I'm going to run two OneDrive accounts at once in a way that will work? @kcCodeMonkey your instructions seemed like the closest fit for my issue so hoping you have insight.

@dro__53 I believe the issue may be related to the local folders that are being synced to each OneDrive account. Meaning, I don't think you can sync, for example, your Documents folder to your personal *and* university OneDrive accounts at the same time. I'm careful not to do that when I set things up, so I must have read that somewhere. During those times I need to re-establish my work OneDrive (because it's hung on signing-in) I always deselect Documents, Pictures, and Desktop during the setup process as those are already being backed up by my personal account. If I think of anything else, I'll chime back in.

My problem is very similar. After the last Windows 10 update, OneDrive keeps connecting and disconnecting. There's no point in doing anything. Uninstall, reset, erase credentials.

I've been researching and I think they even commented above. It's something with MFA or Windows.

I also often receive this error occasionally. What works for me is to wait for 5 minutes and then restart system! Microsoft have been always notorius for such annoyances from time to time. This is not the first time. If you'll look into the solution that is provided is actually force revoke type i.e it means that you should uninstall and install. This means that software's testing was really messed up.

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