Telephone Etiquette Workshop - Polokwane 4 November 2015

[Esther Josias-Manuel]

Pre-registration is compulsory.  No walk-in registrations will be allowed. Registration closes 30 October 2015.

 

TELEPHONE ETIQUETTE WORKSHOP

Polokwane 4 November 2015

 

AIM

To advise and guide the learner on the finer points of telephone etiquette.

 

WHAT WILL WE COVER?

1.      Etiquette – What is it?

2.      Personalities and behaviour

3.      Gender, culture and etiquette

4.      Director of First Impressions

5.      Taking the call

6.      Communication

7.      Messages

8.      Solidifying your role as Director of First Impressions

 

OUTCOME

The learner will be provided with the knowledge to provide a professional and complete “shop window” for telephonic callers.

 

ENQUIRIES:

Should you have any queries or require us to email or fax you the workshop outline or a registration form, please contact:

Esther:  E-mail: est...@pdesa.co.za  Cell: 076 508 9526  Fax: 086 617 2017

Tues – Fri: 09h30-14h00

Mon, Sat, Sun, Last Fri of the month, Public Holidays and during events: Closed

Web: www.pdesa.co.za

 

Upcoming Pretoria Training:

22 Oct - Frontline Reception – R1 650

23 Oct - Frontline Reception Advanced – R1 650

28 Oct - Change Management – R1 650

29 Oct - Report Writing – R1 650

30 Oct - Stress and Time Management – R1 650

4 Nov - Telephone Etiquette – R1 650

10 Nov - Basic Business Writing for Information Professionals – R1 650

12-13 Nov -  Presentation Skills – R3 300

18 Nov - Diversity – R1 650

20 Nov - Customer Care – R1 650

26-27 Nov - Introduction to Registry and Records Management – R3 300