Port Elizabeth Workshops - 6 May 2011
Esther Josias
DEVELOPING YOUR MANAGEMENT POTENTIAL WORKSHOP I - PORT ELIZABETH - 6 MAY 2011
A management workshop for supervisors, junior & middle managers.
FRONTLINE/RECEPTION WORKSHOP - PORT ELIZABETH - 6 MAY 2011
A workshop for staff members who deal directly with clients at reception, customer service, front-, help- or information desk areas.
Workshop Fee = R1 254 per person per workshop
Includes workshop, light refreshments, workshop material, and an e-certificate of attendance. No VAT is charged.
All registration forms must be received by 28 April 2011. All payments must be received by 3 May 2011. No walk-in registrations will be accepted. A 10% surcharge applies to late payments.
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FRONTLINE/RECEPTION WORKSHOP - PORT ELIZABETH - 6 MAY 2011
This is a one-day workshop. SAQA Unit Standards 14350, 14359 and 13930 indicate the content of the workshop. We strive towards the necessary requirements for the unit standards.
Aim
To advise and guide the learner, in a practical and fun way, in the finer points of reception and communication excellence.
Content
- First impressions last
- Grooming
- Body language, posture and projection and habits
- Your Environment
- Attitude and aptitude - motivational
- Making visitors feel welcome - how to establish a quick rapport
- Effective communication skills - positive and professional speech patterns
- Telephonic excellence - answering professionally and maintaining professionalism
- Knowing the company
- Knowing your job specification
- Knowing your colleagues and managers
- Your role as a public relations officer in the company
Outcome
The learner will know how to provide a professional and complete shop window for both personal and telephonic callers to a company. They will also be aware of their responsibility to their colleagues.
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DEVELOPING YOUR MANAGEMENT POTENTIAL WORKSHOP I
This is a one-day workshop. SAQA Unit Standards 15231 & 114884 indicate the content of the workshop. We strive towards the necessary requirements for the unit standards.
Aim
To educate supervisors, junior and middle management on the basic requirements of good management.
Contents
- What are the qualities of a good manager?
- Getting to know and understand people
- Making the transition from worker to manager
- Understanding the responsibility and possible consequences
- Understanding your own role in the organisation
- Understanding your management style: strengths and weaknesses
- Is your approach holistic or cellular?
- Setting clear goals and standards for your department
- Verbalising, quantifying and communicating
- Delegating and empowering
- Communication and staff development
- Making time for employees
- How to get the best out of your employees
- Dealing with resistance to change
- Quick fix or long-term
Outcome
Learners will be able to set goals and standards, empower other staff, grow in their own positions and recognise the value of a team.
FULL DETAILS
Should you have any queries or require us to email or fax you the course information or a registration form, please contact:
Orion: E-mail: or...@pdesa.co.za Tel: 021 906 6041 Fax: 086 617 7832
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DO NOT MISS OUR UPCOMING EVENTS:
Courses and workshops can be offered in-house, in other provinces or at a group rate. No VAT is charged. All registration forms and payments must be received 14 days prior to the workshop. No walk-in registrations will be accepted. Please communicate with us if your registration is late. A 10% surcharge applies to late registrations and payments.
Fifth Annual Knowledge, Archives and Records Management Conference - 1-2 June 2011 - Cape Town
Normal until 5 May 2011: R6 975 pp / Late until 25 May 2011: R7 975 pp
Second Annual Management Empowerment & Excellence Conference - 26-27 September 2011 - Cape Town
Third Annual Coastal Secretaries Conference - 28-29 September 2011 - Cape Town
PORT ELIZABETH
Developing Your Management Potential I - 6 May 2011 - R1 254 pp
Receptionist/Frontline Staff - 6 May 2011 - R1 254 pp
DURBAN
Developing Your Management Potential I - 5 May 2011 - R1 254 pp
Advanced Reception/Frontline Staff - 11 May 2011 - R1 254 pp
Assertiveness - 18 May 2011 - R1 254 pp
Minute Taking - 23-24 May 2011 - R2 280 pp
Developing Your Management Potential II - 1 Jun 2011 - R1 254 pp
Business Writing - 7 Jun 2011 - R1 254 pp
Stress and Time Management - 8 Jun 2011 - R1 254 pp
Assertiveness - 9 Jun 2011 - R1 254 pp
Emotional Intelligence - 14 Jun 2011 - R1 254 pp
POLOKWANE
Minute Taking - 4-5 May 2011 - R2 280 pp
Facilitator Training - 11-13 May 2011 - R4 250 pp
Developing Your Management Potential I - 16 May 2011 - R1 254 pp
Developing Your Management Potential II - 17 May 2011 - R1 254 pp
Assessor Training - 25-27 May 2011 - R4 250 pp
Personal Assistant - 21 Jun 2011 - R1 254 pp
Moderator Training - 6-8 Jul 2011 - R4 250 pp
Customer Care - 12 Jul 2011 - R1 254 pp
Event Management - 14-15 Jul 2011 - Early R2 000 pp until 14 Apr/Normal R2 280 pp until 12 May/Late R2 500 pp until 23 Jun
JOHANNESBURG
Managing Change - 5 May 2011 - R1 482 pp
Developing Your Management Potential II - 10 May 2011 - R1 482 pp
Assertiveness - 11 May 2011 - R1 482 pp
Minute Taking - 16-17 May 2011 - R2 736 pp
Receptionist/Frontline Staff - 18 May 2011 - R1 482 pp
Emotional Intelligence - 24 May 2011 - R1 482 pp
Business Writing - 1 Jun 2011 - R1 482 pp
Stress and Time Management - 2 Jun 2011 - R1 482 pp
Developing Your Management Potential I - 9 Jun 2011 - R1 482 pp
Advanced Reception/Frontline Staff - 21 Jun 2011 - R1 482 pp
CAPE TOWN
Stress and Time Management - 3 May 2011 - R1 254 pp
Developing Your Management Potential I - 4 May 2011 - R1 254 pp
Minute Taking - 5-6 May 2011 - R2 280 pp
Customer Care - 10 May 2011 - R1 254 pp
Telesales - 11 May 2011 - R1 254 pp
Emotional Intelligence - 18 May 2011 - R1 254 pp
Personal Assistant - 7 Jun 2011 - R1 254 pp
Personal Efficiency - 23 Jun 2011 - R1 254 pp
FULL DETAILS
Should you have any queries or require us to email or fax you the course information or a registration form, please contact:
Orion: E-mail: or...@pdesa.co.za Tel: 021 906 6041 Fax: 086 617 7832
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Poussiere detoiles - Professional Conference Organisers
Tel: Cape Town 021 906 6041 Polokwane 015 263 6946
Fax: 086 617 2017 Email: in...@pdesa.co.za
Web: www.pdesa.co.za