[KI-LC] Kantara Initiative's Teleconference Service Provider

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Dervla O'Reilly

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Feb 26, 2012, 4:15:10 AM2/26/12
to LC@kantarainitiative.org Council Kantara, staff@kantarainitiative.org list
Hello LC,

We received your feedback regarding the current teleconference provider TurboBridge and realize this service is not the favored solution as originally anticipated. 

In researching other solutions, we find there are limited options with dedicated Skype options, let alone VoIP options.

As we look at some solutions, we would like to choose an option without toll free due to higher costs, yet you can dial in using your Skype minutes.  We are trying to determine if there would be any barriers for folks within your groups' participation providing the following options:

1. utilize WebEx with their integrated VoIP solution, without dedicated Skype access with toll option (could use your Skype, mobile or land line)

2. utilize WebEx with their integrated VoIP solution, without dedicated Skype access with toll free option (more cost to Kantara).

Comments: 

________________________________________________________________________________________________

Please provide your feedback by COB Wednesday, 29 Feb.   

Cheers,
Dervla

________________________
Dervla O’Reilly
Program & Event Manager
Kantara Initiative
dervla[at]kantarainitiative[dot]org

Learn more about Kantara Initiative membership: http://kantarainitiative.org/wordpress/membership/


Rainer Hoerbe

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Feb 26, 2012, 10:29:57 AM2/26/12
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I would prefer option 1. Calls to landlines are usually cheap, and my experience from using webex is that most people can use VoIP in even in a restricted enterprise environment once they get beyond the hurdle to activate Java or install an app. I also found the productivity functions (slideshow, chat, online-status, remote mute) quite useful for calls with a larger number of participants.

- Rainer


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Colin Wallis

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Feb 26, 2012, 4:25:38 PM2/26/12
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I can probably live with option 1 as well, but less sure about the rest of eGov. 

 

What is your view from the Group’s perspective Rainer?

 

We have a number of US and Canada folks who probably used the toll free lines.  I’m thinking most EU based folks used Skype.

 

Cheers

Colin

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John Bradley

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Feb 26, 2012, 4:34:33 PM2/26/12
to Rainer Hoerbe, LC@kantarainitiative.org Council Kantara, Dervla O'Reilly, staff@kantarainitiative.org list
1 is fine for me as well.   The webex Voip seems to work as well as Skype from a laptop.  

John B.

Rainer Hoerbe

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Feb 26, 2012, 7:57:39 PM2/26/12
to Colin Wallis, LC@kantarainitiative.org Council Kantara, staff@kantarainitiative.org list
I can probably live with option 1 as well, but less sure about the rest of eGov. 
 
What is your view from the Group’s perspective Rainer?

I do not know, but we are discussing peanuts .. 2$ per hour.
- Toll-free numbers are a headache, because they are mainly useful when traveling, and cannot be used from mobile, payphones or hotels in many countries. 
- Toll numbers are local numbers. US landline numbers can be called world-wide for approx . 2$/hour with Skype, or local numbers might anyway be included in a mobile flatrate.


BTW, I evaluated 4 conferencing products last December for a European project, and came up with following conclusions:
- All 4 products (WebEx, Gotomeeting, Netviewer/VoIP and POWWOWNOW/Netviewer) are reliable and useful.
- Out of 50 participants less than 5 could not use VoIP, either because of an enterprise IT policy, or incapability of activating Java in the browser or installing a smartphone app.
- The first 3 are WebConferencing solutions and as such more productive than a plain phone conferencing solution for groups > 10 or less experienced participants (remote mute is a kill feature!)
- I finally decided on WebEx, because it provides SAML WebSSO integration.
- Gotomeeting utilizes a broadband codec with very good voice quality when fast internet is available. WebEx seems to be limited to phone quality, which is not bad either. I personally had a problem with the WebEx iPhone app, but the iPad worked fine, GotoMeeting worked fine on both iPhone and iPad. 
- I found out by accident that Facetime has an amazingly good quality when using it in hands-free to talk to a group of people in a room. However, that is no general solution for most groups.

Ciao Rainer 

John Fraser

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Feb 26, 2012, 8:31:31 PM2/26/12
to Rainer Hoerbe, Colin Wallis, staff@kantarainitiative.org list, LC@kantarainitiative.org Council Kantara
We use Cisco's WebEx (primarily but not exclusively in the US) and have had good luck. I would approach Cisco and see if they have a deal for non-profits like Kantara. I have a couple of high-level contacts if that would help. 

JF
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Rich Furr

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Feb 27, 2012, 9:48:42 AM2/27/12
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1 works for me as well

Rich Furr

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From: John Bradley <jbra...@me.com>
Date: Sun, 26 Feb 2012 16:34:33 -0500
To: Rainer Hoerbe <rai...@hoerbe.at>
Cc: "L...@kantarainitiative.org Council Kantara" <L...@kantarainitiative.org>, Dervla O'Reilly <dervla...@me.com>, "st...@kantarainitiative.org list" <st...@kantarainitiative.org>
Subject: Re: [KI-LC] Kantara Initiative's Teleconference Service Provider

Heather Flanagan

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Feb 27, 2012, 12:19:45 PM2/27/12
to Dervla O'Reilly, LC@kantarainitiative.org Council Kantara, staff@kantarainitiative.org list
+1 to 1

-Heather

Hello LC,


Comments:


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Cheers,
Dervla

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