Eset Endpoint Encryption Pro

[Malva Ferster]

HiI 've got the problem that I activate the full disk encryption and then the computer requires a reboot to set the password and so on. The problem is that the window to set the password does not shows up but also I am not able to boot from the windows boot manager anymore.

Hi,

I 've got the problem that I activate the full disk encryption and then the computer requires a reboot to set the password and so on. The problem is that the window to set the password does not shows up but also I am not able to boot from the windows boot manager anymore.

In order to properly diagnose this is the issue please can you use the Recovery Utility to grab the disk information of affected system, steps on that can be viewed here, the process will only take a few minutes - -eset-encryption-recovery-utility-diagnostics#DisplayDiskInfo

Hello AAndrejko,

thanks for your quick reply. Unfortunatly I can't do that because I cannot generate a Restoration file in the protect center, which is required for the encryption recovery utility. The status of the computer in the protect center is that the encryption is not active.

For this process you don't need the recovery file at all. It's merely at a diagnostics stage at the moment so you'll still be able to get the disk information without the recovery file. Within the media creation tool feel free to select diagnostics only when selecting the product type.

The case with that is usually the system is using a RAID bus, which we cannot read. The solution to this would be to temporarily go into the BIOS and turn the disk operation mode to AHCI instead of RAID. More info on that here - -error-disk-enumeration-failed-in-eset-endpoint-encryption-or-eset-full-disk-encryption

If that still doesn't work then I'd urge you to submit a ticket straight away with what info you have.

Hello AANdrejko,

Actually I don't think that thinkpad has the bios option because it has not even a raid controller. I opened a ticket already two days ago but no one has contacted me. I opened a new one today also. Shouldn't I get normaly a mail that a new ticket has opened? Because I got no.

Best regards and thanks for everything!

You may find the switch within the BIOS under Config -> Storage -> Controller Mode. Although I'm unsure what Thinkpad device you have in particular, the emulator has lots listed, so I'm unable to say for sure where it would be.

I can see you've submitted a ticket and it looks like it's being looked at now. I've given the assignee a message now too so hopefully they will be in contact soon, I'll give them all the info we've discussed on here but hopefully with a little more digging into the BIOS you should be able to find that switch to get the drive to detect in the recovery software.

I would also like to mention though if this device is a brand new device, or one where you've got a backup you can restore from, it may be worthwhile to simply wipe and re-install Windows, restore from the backup if you have one. Then before you attempt the process again, grab a diagnostic log from the machine in question and send that to support, steps on that can be viewed here - -eset-encryption-diagnostics-tool .

Another point that has popped into my mind about this - If you go into the BIOS and go to the security section, then SecureBoot, you may have an option called "Allow Microsoft 3rd party UEFI CA", this option needs to be enabled for our bootloader to function. This is a relatively new thing on certain devices, our bootloader is still signed by Microsoft though. The system may just boot after enabling this if it's disabled.

Hello AANdrejko,

thanks very much for your help it has been the 3rd party UEFI CA. Unfortunatly Lenovo has it deactivated by default so we have to touch every Laptop that we want to encrypt. But now it is working fine.

Thanks A Lot again!

With best regards.

Leon

In a future version of our software we do detect whether this has been enabled or not and allow/deny encryption starting when necessary so hopefully you wont run into a non-booting system in the future.

Endpoint Encryption by ESET is a simple-to-use encryption application for companies large and small. Take advantage of the optimized setup that speeds up the time to adoption for admins. The client side requires minimal user interaction, increasing user compliance and the security of your company data.

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I have a problem with eset full disk encryption, in my organization clients have sophos Intercept X Advanced endpoint, and when ı start disk encryption with eset there are alerts by sophos hitman pro that does not permit for encryption, what is the workaround, how can solve this, without disabling endpoint cryptoguard settings.

Thank you for reaching the community forum.

Can you confirm if the ESET application installed on the device with Sophos Intercept X is only for Encryption?

Also, It is given that you'll get the alert from HMPA as this is how it's been designed, especially for preventing a Ransomware attack.

Have you tried allowing the encryption process on central?

ESET Endpoint Encryption is a simple-to-use encryption application for companies large and small. Take advantage of the optimized setup that speeds up the time to adoption for admins. The client side requires no user interaction, increasing user compliance and the security of your company data. ESET Endpoint Encryption is available for purchase on a monthly basis for ConnectWise customers.

Data is a critical part of every organization, but this most valuable asset often poses a huge risk when it travels or is transmitted beyond the corporate network. Full disk and removable media-encryption protect laptop computers against the unexpected. File, folder and email encryption allow fully secure collaboration across complex workgroups and team boundaries, with security policy enforced at all endpoints via remote central management. Meet your data security compliance obligations with a single MSI package.

For product or procurement questions please contact vendo...@connectwise.com

ESET Endpoint Encryption is managed through a separate central management console. No dependency on MS active director, or any other existing server architecture installation. All commands posted via Enterprise Proxy. No current integration to ConnectWise Automate.

For ESET related technical support questions or issues please contact ESET directly for assistance. You may choose the route that suits you best and their team looks forward to serving you!

ESET Endpoint Encryption comes in three forms: Essential, Standard and Pro. Whether your business is large or small one of our packages will suit your needs. With optimised setup, which speeds up adoption times for admins, and a client that requires minimal user interaction, Endpoint Encryption increases user compliance and the security of your company data.

With Endpoint Encryption, you can meet your data security compliance obligations with a single MSI package. Full disk and removable media encryption keeps your data safe on the road. File, folder and email encryption keeps any collaboration across your established workgroups and teams secure; with your security policy enforced at all endpoints by the Endpoint Encryption Enterprise Server.

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