MAC mail not working with Gmail
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Michael Britt
Jul 7, 2015, 9:30:32 AM7/7/15
to k12ap...@googlegroups.com
We just made the switch to Gmail and we have one user that is having issue getting their MAC mail to work with Gmail. Every time we try to set up their account we get the message that says "Mail couldn't discover the account settings for the Mail server "Unknown". This user is on MAC version 10.10.4. Has anyone else seen this? Any advice on how to fix this?
Mike
Jesse Thorstad
Jul 7, 2015, 9:32:21 AM7/7/15
to Michael Britt, K12 Google Apps Tech List
We stopped using the Mail app when we switched to Gmail. Everyone uses the web version of Gmail, and it's awesome.
That would be MY solution to your problem. ;-)
    | Jesse Thorstad Technology Specialist , Fergus Falls Public Schools Phone: 218-998-0544 x2036 |
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On Tue, Jul 7, 2015 at 8:30 AM, Michael Britt <mbr...@marshalltown.k12.ia.us> wrote:
We just made the switch to Gmail and we have one user that is having issue getting their MAC mail to work with Gmail. Every time we try to set up their account we get the message that says "Mail couldn't discover the account settings for the Mail server "Unknown". This user is on MAC version 10.10.4. Has anyone else seen this? Any advice on how to fix this?Mike
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Joel Lowsky
Jul 7, 2015, 9:58:19 AM7/7/15
to Michael Britt, K12 Google Apps Tech List
IMAP and POP access has to be enabled for the domain or OU, and the user needs to have IMAP turned on in their own account settings. That's the first thing I would check.
Also +1 to what Jesse said ... use the web interface ;-)
Joel
On Tue, Jul 7, 2015 at 9:30 AM, Michael Britt <mbr...@marshalltown.k12.ia.us> wrote:
We just made the switch to Gmail and we have one user that is having issue getting their MAC mail to work with Gmail. Every time we try to set up their account we get the message that says "Mail couldn't discover the account settings for the Mail server "Unknown". This user is on MAC version 10.10.4. Has anyone else seen this? Any advice on how to fix this?Mike
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Michael Britt
Jul 7, 2015, 10:29:09 AM7/7/15
to k12ap...@googlegroups.com, mbr...@marshalltown.k12.ia.us
Myself and the Network and Security admin are in agreement with you Jesse.
Jimmy Anderson
Jul 7, 2015, 10:37:34 AM7/7/15
to Michael Britt, k12ap...@googlegroups.com
Mike - works fine with me! Make aure they add a Google account and not an "other" account...
Jimmy Anderson
Technology Coordinator
Dyersburg City Schools
Singer-Songwriter, Musician-Vocalist
Michael Britt
Jul 7, 2015, 10:39:20 AM7/7/15
to k12ap...@googlegroups.com, mbr...@marshalltown.k12.ia.us
when we try to add with gmail account we receive the message in the original post.
I have double checked all his settings in his gmail account for Imap and they all set correctly.
Janet Groll
Jul 7, 2015, 6:35:35 PM7/7/15
to Michael Britt, k12ap...@googlegroups.com
I have changed jobs and altho it has been great, I need to withdraw. When I go to my Google groups, it says I am not a member of the group so it doesn't acknowledge my attempts. Ideas?
Sent from my T-Mobile 4G LTE Device
Michael Britt
Jul 8, 2015, 7:53:46 AM7/8/15
to k12ap...@googlegroups.com
Finale got to work Had to go with other account and not use the Google icon on adding an account. Thanks for the advice.
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