Students having trouble uploading images into Google Docs/presentations/etc...

[Dan Christ]

Good morning,

Our students are having troubles uploading images into their Google Drive/Docs/presentation/etc...  When a student uploads a picture, it shows up as blank or some funny looking icon, though the actual picture never appears.  We were originally having issues with students not seeing all of the normal buttons as can bee seen in the circle in the attached picture.  We are doing full SSL filtering with our web filter/cymphonix box and had to whitelist some google domains including gstatic.com to fix that issue. 

Has anyone else run into this issue before?

Thanks for any help!

Dan Christ

[Elizabeth]

Only when using Internet Explorer or if they are uploading images in a format not supported...jpg or png work best

[Fano, John]

Hi Elizabeth,

We've not seen this specific issue with IE, but we've seen enough issues with IE and Google Apps that we have switched to Google Chrome as our default browser district wide.  And depending on which version of IE they are using it can really be bad.  Google Apps supports the current and the previous version of all modern browsers.  So in the case of IE they support 8 and 9.  We're finding a lot of families are still on IE 6 and 7 because they are trying to use our new web sites which are all Google Sites with Apps Script and they are having lots of issues.  Even with IE 8 and 9 there are issues.  For those who wish to continue with IE we recommend they install Chrome Frame.  It a Google plugin that works with IE 6 - 9, that adds in the standards and tech that MS has left out.  For those more tech savvy folks we recommend they switch to Google Chrome, Firefox, or Safari.

Chrome Frame:

http://www.google.com/chromeframe

I hope this helps!

John :-)
-----------------------------
John Fano
Systems Administrator
North Canton City Schools
ad...@northcantonschools.org
-----------------------------
"Well, we'll not risk another frontal assault. That rabbit's dynamite."
         - King Arthur, "Monty Python and the Holy Grail"

On Mon, Sep 10, 2012 at 6:57 PM, Elizabeth <emcc...@student.u32.org> wrote:

Only when using Internet Explorer or if they are uploading images in a format not supported...jpg or png work best

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[Dina Luciano]

I see lots of issues in Google Apps with IE -- I work mostly training teachers, and this year asked our Tech Department to have Chrome as default.