New Domain Issue - Please Help

[Robbie]

One of my districts just set up their google domain. They are running
into an issue when creating new accounts. I will do my best to
explain this issue.

Before the domain, teacher A created a Google account using her
district e-mail address. EX. first...@schooldomain.org
Now with the domain the e-mails are being created with the new domain
of first...@schooldomain.org

Since they are identical they are getting a notice that this won't
work and they have two usernames that are identical. How can we solve
this? Is there any documentation on what to do in this situation?

Please help ASAP!

Thanks, Robbie Jensen

[Jason Thomas]

Hello Robbie,

I'm not sure I understand the issue, each email address is unique, you can not have two users with the same email address on a domain.

Thanks,

Jason

Alaya Technology

Jason Thomas | Cloud Computing Guru | 714.227.7720

Google Apps for Business in 3 mins

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[Jimmy Anderson]

I understand the issue, I think...

Teacher A created a GOOGLE account using myn...@mydomain.net - even though mydomain.net was NOT associated with Google in any way - correct?

If so, I would say the teacher should delete the account that THEY created. If it's a personal account, they should be able to change the email to a personal one, but not sure about the login itself.

Jimmy Anderson

Technology Coordinator

Dyersburg City Schools

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[Bradley Chambers]

We ran into this issue when Google converted Apps accounts into 'full Google' accounts.  The next time the user logged in, it made them deal with the old account.  I would have them delete the Google accounts as well.

- BC

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Bradley Chambers

Director of Information Technology

Brainerd Baptist School

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[JD McKeel]

This happened to a few of our users.  As you said, before the GAFE domain was created, individuals had created personal Google accounts using their work email addresses.  After our GAFE domain was created and then Google unified all the services (i.e., you could log in to a regular GMail login page with your full domain account), anyone with a conflicting personal account was forced to close it or rename it.  As I recall, Google actually walked them through this process.  The users had to click a button, enter the credentials from their personal account, and click another button to effectively close the personal account and begin using the domain-owned account.  There was another option to rename the personal account.  None of our users were actually doing anything important with their personal accounts (many didn't even remember creating them), so they opted to close.  Your folks might want to rename theirs.

Hope this helps!

JD

On Thu, Mar 8, 2012 at 8:49 AM, Robbie <jens...@gmail.com> wrote:

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[JD McKeel]

One more thing:  as for documentation on the situation, here you go:  http://support.google.com/accounts/bin/answer.py?hl=en&answer=181691 

[HEBDave]

What JD described is exactly what we experienced. I want to draw extra
attention to one thing in particular that caused problems:

Yes, Google does show a page that clearly explains the options for pre-
existing personal accounts and walks affected users through the
solutions. Many of our affected users were _completely_ confused by
this page. I'm not sure if they just closed that page, or if they
started clicking things that they don't remember. The next time they
tried to login, it didn't work as expected so they contacted us. To
get to their personal accounts, we needed this bit of information from
the page JD linked to:

"the account is temporarily renamed to username%my-
domai...@gtempaccount.com"

You should be able to get to the personal account with that modified
email address and the old password.

On Mar 8, 12:17 pm, JD McKeel <JDMcK...@martinezusd.net> wrote:
> One more thing:  as for documentation on the situation, here you go:http://support.google.com/accounts/bin/answer.py?hl=en&answer=181691
>
>
>
>
>
>
>
>
>

> On Thu, Mar 8, 2012 at 10:15 AM, JD McKeel <JDMcK...@martinezusd.net> wrote:
> > This happened to a few of our users.  As you said, *before* the GAFE

> > domain was created, individuals had created personal Google accounts using
> > their work email addresses.  After our GAFE domain was created and then
> > Google unified all the services (i.e., you could log in to a regular GMail
> > login page with your full domain account), anyone with a conflicting
> > personal account was forced to close it or rename it.  As I recall, Google
> > actually walked them through this process.  The users had to click a
> > button, enter the credentials from their personal account, and click
> > another button to effectively close the personal account and begin using
> > the domain-owned account.  There was another option to rename the personal
> > account.  None of our users were actually doing anything important with
> > their personal accounts (many didn't even remember creating them), so they
> > opted to close.  Your folks might want to rename theirs.
>
> > Hope this helps!
>
> > JD
>

> > On Thu, Mar 8, 2012 at 8:49 AM, Robbie <jensen...@gmail.com> wrote:
>
> >> One of my districts just set up their google domain. They are running
> >> into an issue when creating new accounts.  I will do my best to
> >> explain this issue.
>
> >> Before the domain, teacher A created a Google account using her

> >> district e-mail address.  EX. first_l...@schooldomain.org

> >> Now with the domain the e-mails are being created with the new domain

> >> of first_l...@schooldomain.org

>
> >> Since they are identical they are getting a notice that this won't
> >> work and they have two usernames that are identical.  How can we solve
> >> this?  Is there any documentation on what to do in this situation?
>
> >> Please help ASAP!
>
> >> Thanks, Robbie Jensen
>
> >> --
> >> You received this message because you are subscribed to the Google
> >> Groups "Google Apps K12 Technical Forum" group.
> >> To post to this group, send email to k12ap...@googlegroups.com
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> >> k12appstech...@googlegroups.com
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