old google account before GAFE

[Laura Cortez]

I am piloting Google Apps for Education in our school. We want to use
Google sites first. I am learning very slowly….. I used to have a
Google docs account, with my current email address,
lco...@thevillageschool.com and some people gave me access to some
documents on google docs. When I started playing with GAFE, I created
a few accounts (no more then 4) plus the administrator one, of course.
One of the accounts is my same email address,
lco...@thevillageschool.com. However, now, I cannot access the
documents that were previously shared with me. Also, I created a
google site for one teacher to pilot it for the rest of the school
year. When I added my email address under the Sharing and Permissions,
I typed lco...@thevillageschool.com but it is showing (it converted
it some how) lcortez%thevillage...@gtempaccount.com and I don’t
know what this mean.

My concern is that we have a few teachers who have signed up for
Google Apps on their own using their work email address
(@thevillageschool.com) and I am afraid that when I add them in my
Organization & users, same thing will happen to them, they will lose
access to documents and stuff that they already have. What is the way
to prevent this??

[HEBDave]

There was just a thread that talked a little about this:

https://groups.google.com/d/msg/k12appstech/CjHomiU4cYg/JvvTDb95YzQJ

The search term you need to find more info is "conflicting accounts", and there's a Google Help page here:

http://support.google.com/accounts/bin/answer.py?hl=en&answer=181691 

For your problem specifically: It sounds like you may need to try to login to the lcortez@... Google Account. When you do that for the first time after the new Google Apps-based account is created, it should prompt you to resolve the conflicting account.

For other staff and this situation in general:

If a staffmember has an existing Google account based on their work email address and you create a Google Apps-based Google Account for that same work email address, the next time they try to login (using their old password, I believe) they will be shown a special page that explains the situation. That page will give them some options as to how to proceed. The option I chose was to move my pre-existing Google account to be associated with a new Gmail address, so it was no longer associated with my work email address. Another option is to merge everything from the pre-existing account onto the new Google Apps-based account.

The problem that we ran into is that the situation and the afore-mentioned "special page" seemed to really confuse our users. (And keep in mind, these are the slightly more techie users who have been using a Google account on their own with no problems.) I would recommend that when you are creating new Google Apps-based accounts for staff, you make sure to let them know that there are extra steps involved if they already had a Google Account associated with their work email address. If that's the case, they should call your tech support staff to help them get through that process.

On Thursday, April 12, 2012 3:07:42 PM UTC-5, Laura Cortez wrote:

I am piloting Google Apps for Education in our school. We want to use
Google sites first. I am learning very slowly….. I used to have a
Google docs account, with my current email address,
lco...@thevillageschool.com and some people gave me access to some
documents on google docs. When I started playing with GAFE, I created
a few accounts (no more then 4) plus the administrator one, of course.
One of the accounts is my same email address,
lco...@thevillageschool.com. However, now, I cannot access the
documents that were previously shared with me. Also, I created a
google site for one teacher to pilot it for the rest of the school
year. When I added my email address under the Sharing and Permissions,
I typed lco...@thevillageschool.com but it is showing (it converted

it some how) lcortez%thevillageschool.com@gtempaccount.com and I don’t