Issue 3348 in k9mail: K9 running CPU and Data constantly.
k9m...@googlecode.com
Owner: ----
Labels: Type-Defect Priority-Medium Product-k9mail
New issue 3348 by plasticg...@gmail.com: K9 running CPU and Data constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
Is this a bug or a support request? If it's a support request, please join
the discussion mailing list at http://groups.google.com/group/k-9-mail and
ask there.
What's going wrong?
*K9 Mail is a great program. I changed nothing on my phone and Monday
morning it started doing this. It runs my cpu constantly, and sends and
receives data constantly. This results in drastically increased battery
usage, as well an an unknown amount of data usage.*
Have you looked for another ticket that might already be about your bug?
If not, visit http://code.google.com/p/k9mail/issues/searchtips before
submitting this bug report.
What steps will reproduce the problem?
1.It happens the entire time K9 runs
2.
3.
What do you expect to have happen?
It normally works perfect.
What do you see instead?
Phone gets hot, battery is used up very quickly, and data is sent and
received constantly. K9 shows between 3-8 percent cpu usage.
What version of K-9 are you using?
Version 3.605
Is your email account a POP account, Exchange Account or an IMAP account?
3 pop's and 1 gmail.
In order for us to have a chance at helping you with a complex issue, we're
going to need a debug log from your phone. You can dramatically increase
the chances of a quick and successful resolution to this issue by following
the directions at https://github.com/k9mail/k-9/wiki/LoggingErrors -- If
you can't give us a trace, there's a pretty good chance that we won't be
able to act on your bug report.
What else should we know?
*It just started on Monday morning. I have not modified anthing in my phone
in 2 weeks. My phone is a Motorola Atrix MB860, Software Android 2.2.2,
Version.4.1.83.MB860.ATT.en.US. I do have a "pseudo-ROM" installed
called "Gingerblur." That has been on the phone for 2 weeks before this
problem surfaced. I am going to include the alogcat log I retrieved here.
It just kept running and never stopped. I guess it is in some kind of loop.
I hope this in enough of the log.
Attachments:
K9logfile1.txt 25.9 KB
k9m...@googlecode.com
Comment #1 on issue 3348 by plasticg...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
Tried a couple things to fix it last night and they did not work. I
restored my phone to current moto/att software, still happens. Then the
newest version of pseudo ROM "GingerBlur" and still happened. Then I
restored K9 mail using Titanium Backup to a backup I made on the 13th, well
before this started. Still does it. I changed the poll frequency on all my
accounts to "never" this morning and it still does it. At least now it
hopefully won't keep coming back on all the time by itself. I didn't
realize how much I used this program. If I cannot find a solution for this
I will have to use a different program and I reeeeeely don't want to!! Love
my k9 mail!
k9m...@googlecode.com
Comment #2 on issue 3348 by cketti: K9 running CPU and Data constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
Issue 3364 has been merged into this issue.
k9m...@googlecode.com
Comment #3 on issue 3348 by astrofre...@googlemail.com: K9 running CPU and
Data constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
I've the same problem from time to time.
Sometimes the batery drains very fast, and the phone get a little hot.
To see what causes this problem I use "PowerTutor".
K9 consumes much more energy than any other program or task when the batery
drains so fast.
This doesn't hapen all the time, but from time to time it does.
The problem does not apear when I'm conected to a WLAN. (or at least the
power drain is not as stron as on a 3G connection)
K9 seems to keep the 3G connection open...wich causes the power drain, but
it doesn't transfer lot of data...just a litle bit...about 50kb per hour.
I'm running CM7.0.3 on a HTC Desire
k9m...@googlecode.com
Comment #4 on issue 3348 by Joke...@googlemail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
I have the same problem since the update to 3.802. Keeps a constant
connection.
Using HTC Desire with MiuiXJ 1.6.24. Upgraded to 1.7.1 and still the same.
Have now removed K9 altogether.
Using 3x gmail accounts. Standard gmail app receives push only. K9 was
draining 15-20% battery per hour when running.
I used the MIUI data monitor and battery monitor to see that K9 was the
problem.
k9m...@googlecode.com
Comment #5 on issue 3348 by jes...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
Anyone with this problem- please record debug logs per
https://github.com/k9mail/k-9/wiki/LoggingErrors and attach them here. I'd
LOVE to see this fixed (or at least properly triaged). If someone gets us
good logs, we can get it fixed.
k9m...@googlecode.com
Comment #6 on issue 3348 by plasticg...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
Is there something wrong with the log that I posted? I have never made one
before so I just hope it is right. It is still in the op.
*Update. After I posted this I got frustrated and just "froze" k9 mail
using titanium backup. This keeps it completely dormant without deleting or
modifying the program at all. Last week I needed some setting from it to
help someone with their email so I "defrosted" it and rebooted my phone. It
has been working perfectly since then. The version is still 3.802 and I am
not sure if that is current or not, but I will not be updating it any time
soon. Until there is a fix for this it may be worth a shot to try freezing,
rebooting, defrosting, rebooting. I don't know why it works now but that is
all I did.
k9m...@googlecode.com
Comment #7 on issue 3348 by bbbthu...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
Since I installed watchdog on my Droid X, I've gotten 15 CPU usage alerts.
12 of them were for K-9 Mail. I have debug logging enabled and I have
aLogcat ready to go (filter, verbose, time format, etc.)... I will try to
grab the logs and send them over as soon as I get another alert.
k9m...@googlecode.com
Comment #8 on issue 3348 by bbbthu...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
I got an app alert (I believe it was at 14:14) and immediately attempted to
get the logs from aLogcat. As you can imagine it took a little while to
get it since the logs are verbose and K9 was already using a lot of CPU.
If it helps, the account that was being synced (or so it seems by the logs)
is an IMAP account on a rackspace (exchange-enabled) mail server. I also
use 2 other clients (mostly thunderbird/IMAP, but occasionally
outlook/exchange) to connect to this account. I believe Thunderbird was
connected, but idle at the time of this alert.
Total data transfer from K9 for the entire day yesterday was 3.81MB
(3.12MB downloads, 711.91KB uploads)
Log file attached:
I have 5 email accounts, the names of which I replaced with 11111111
through 55555555, and I replaced the non-special-character text in the
email header with asterisks.
I wasn't using the phone at the time of the alert, but I have noticed times
when the phone seems unresponsive, then I get a notification from K9, and
suddenly the phone is responsive again.
Phone info:
Droid X
Android 2.3.3
(kernel 2.6.32.9)
Attachments:
alogcat.2011-10-24-14-15-47-0400.txt 100 KB
k9m...@googlecode.com
Comment #9 on issue 3348 by bbbthu...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
Simulated again, this time triggering the sync manually, and with a more
complete log file. Applied the same sanitizing steps.
During another sync done just before this one, K9's CPU usage was near 70%
pretty much the whole time (checking at 10s intervals)
Based on my interpretation of the logs, manually triggered sync starts
around:
10-25 10:36:38.486
and completes around:
10-25 10:37:52.603
Total sync time for this account: 01:14.217
Attachments:
alogcat.2011-10-25-10-_36-45_37-55_-0400.txt 403 KB
k9m...@googlecode.com
Comment #10 on issue 3348 by cke...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
@bbbthunda:
K-9 Mail using CPU cycles while message are being fetched is expected
behavior. This is not a bug.
Downloading messages is handled in a background thread with reduced
priority. There isn't much more we can do to keep the device responsive.
You should talk to your device manufacturer if this isn't working properly
with your device.
k9m...@googlecode.com
Comment #11 on issue 3348 by bbbthu...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
@cketti
Thanks, based on your explanation I now suspect some other background
process running in parallel to K-9 is likely causing the issue... to be
sure, I'll see if I can catch it being unresponsive again and try to grab
the logs during that time in case there's something weird going on.
I have gotten a few cpu alerts from "Base System" as well. In fact now
that I just checked it again, the last one was caught at 99.9%, which kind
of backs up what you said, since this one looks more suspicious.
I "unrolled" it so it will track the individual processes instead of
rolling them into one. Thanks again!
k9m...@googlecode.com
Comment #12 on issue 3348 by cke...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
Issue 3678 has been merged into this issue.
k9m...@googlecode.com
Comment #13 on issue 3348 by tjggriff...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
I just turned syncing back on with K9 Data Killer and the problem seems to
have stopped. Its reading/writing only when polling, not 24/7. I don't know
what triggered this. Is a log file of it working useful?
k9m...@googlecode.com
Status: Accepted
Comment #14 on issue 3348 by cke...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
No. I think I know what the problem is. Although I have no idea how it is
triggered.
The fix will take some time.
k9m...@googlecode.com
Comment #15 on issue 3348 by cobbc...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
I just found this thread and was about to uninstall. I do not have logs
right now but for what its worth aside from the previously mentioned the
problem for me is not always constant. While I have noticed signifigantly
faster battery drain once installing k9, there are periods when the battery
will drain 30% +/- in less than an hour. I used battery monitor and os
monitor to determine it was K9. I have 6 accounts all with polling set to
never. However based on the logs it appears that the top accound in the
list which is a gmail account is constantly communicating.
You did say that you know what the problem is though. Is there anything
I/we can do in the short term to temporarily resolve this until it
officially fixed in an update? Like is there a setting we could change
like notifiction or other apps that could be effecting it?
Thanks
k9m...@googlecode.com
Comment #16 on issue 3348 by cke...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
Disable push
k9m...@googlecode.com
Comment #17 on issue 3348 by cobbc...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
Thanks
k9m...@googlecode.com
Comment #18 on issue 3348 by bear...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
I have had this same problem on both of our company Samsung Galaxy S2
Skyrocket phones. I had to uninstall K-9 twice on each phone, prior to
finding this thread. Last week, I changed the Drafts folder to 2nd Class
and changed the setting to poll only 1st class folders. That has seemed to
work, for now. It has been 5 days without the problem.
k9m...@googlecode.com
Comment #19 on issue 3348 by vtr...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
Wow! It's really work. Switching off polling of the Draft folder stops
great traffic from K9.
Great thanks.
But I beleive that developers must correct this problen because it looks
like very often mentioned problem.
k9m...@googlecode.com
Comment #20 on issue 3348 by cke...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
Issue 4315 has been merged into this issue.
k9m...@googlecode.com
Comment #21 on issue 3348 by cke...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
Issue 3383 has been merged into this issue.
k9m...@googlecode.com
Comment #22 on issue 3348 by eemeli.b...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
I had the same problem since yesterday. Today, when I went to the drafts
folder, it kept polling and polling constantly. This is how it started
doing it, and how I fixed the issue:
"Sync server deletions" is set on, but "When I delete a message" is set
to "Do not delete on server".
1) there was no issue at first
2) I wrote a mail, added a picture as attachment (it created a message in
the drafts folder while selecting the image), sent the mail.
3) I deleted the draft using K9
4) the issue appeared (not sure is it was right after step 3 or some time
later)
5) the issue stopped a few seconds after I deleted the draft message using
thunderbird on the computer.
6) went to the drafts folder. It polls once if I click on "load 10 more"
and that's it.
Hope this helps!
k9m...@googlecode.com
Comment #23 on issue 3348 by eemeli.b...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
I tried to reproduce the issue by doing steps 1-6, but it did not appear
again. No issue.
k9m...@googlecode.com
Comment #24 on issue 3348 by cke...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
Issue 4330 has been merged into this issue.
k9m...@googlecode.com
Comment #25 on issue 3348 by tomsph...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
I'm having a similar issue, though I'm not sure its 100% the same.
Basically I have 2 Gmail imap accounts setup in K9 (v4.011). If background
data is set to anything except NEVER the data connection is always active,
draining the battery and eating data bandwidth. If I disable background
sync, the data connection closes, the battery life is excellent, but I get
NO notifications of new emails from K9.
I have the same email account setup in the stock Gmail app, and I get
INSTANT notification from it when a new email arrives.
I've set ONLY the inbox folder as 1st class, all other folders as 2nd
class. Set each account to poll only 1st class folders, set polling to 5
minutes, or never -- eitherway, with background sync set to never, I still
never get notified of new emails through K9 - only gmail app.
I really like K9 but I will have not choice but to install it if i can't
figure this out and resolve the issue. It eating bandwidth and more
importantly battery life is not gonna work for me (or anyone else for that
matter). I am seriously hoping this is user error on my part. But I can't
see how or why, especially since the stock gmail app works flawlessly - I
get instant push notifications.
PLEASE HELP
k9m...@googlecode.com
Comment #26 on issue 3348 by matthias...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
I think my problem is related to this issue.
A few days ago I noticed my battery running low rather fast. Before this I
had 2-3 days with one charge and now it was down to less than 1 day - more
like 10h. I thought it was rather curious for the battery statistics
showed 'Android OS' was using something like 80% of my battery. I did a lot
of research and couldn't find a good reason (At this point I still thought
it had something to do with the OS). I'm using CM9 so first I updated my
ROM to RC2 and reinstalled only my most used apps - including K-9. When
this didn't solve the problem I bought 'BetterBatteryStats' and here the
problem became much clearer. K-9 was showing an incredible high number of
wake-locks. So uninstalled K-9, just as a test. Low and behold: My System
is back to normal. So K-9 was draining my battery even so it didn't show up
as guilty in most applications monitoring battery and/or CPU usage.
The test setup for this is pretty simple:
I got a Samsung Galaxy S3 I9300 with CM9-RC2 and the latest K-9 version. In
K-9 all settings are at their defaults and I only added one GMail account.
Result: 'Android OS' becomes a giant battery hog.
I really like K-9 but currently it is unusable for me. If I can provide you
with any further information please let me know.
k9m...@googlecode.com
Comment #27 on issue 3348 by racheldo...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
I have the same problem - constant polling started for no reason - the
phone is artificially reporting huge amounts of data usage, i.e. 6GIG in a
few days (verified with service provider that it is not that high). In
addition to the constant polling which is draining the batter, sometimes
mail stops coming in altogether, and other times when it does,
the 'Download Complete Message' button appears in each message (this is new
and not part of my settings), but does not work when tapped. I just set it
to save debugging reports now...but I don't know how to retrieve them to
send...?
k9m...@googlecode.com
Comment #28 on issue 3348 by bear...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
I finally deleted K-9 for good a few months ago and my phone has never
worked better. It was an instant fix for all of my problems. My battery
life is significantly better and the phone is faster. I liked the
interface with K-9, but it just killed my phone. So, it had to go. I have
a Samsung Galaxy S2 Skyrocket, by the way.
k9m...@googlecode.com
Comment #29 on issue 3348 by racheldo...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
I've been told by Bell Canada to use K9 on my Samsung SIII because there is
a 'known issue' which they are 'working on' which causes sent items to
multiply/replicate thousands of times in my synced outlook webmail, which
fills my account every day or two. Do you have another recommendation for
an Android email app????
k9m...@googlecode.com
Comment #30 on issue 3348 by bear...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
I am now using Gmail. It is not perfect, but it is pretty good. We also
have a Galaxy III on the account and it is also using Gmail with success.
K-9 was killing that phone too.
k9m...@googlecode.com
Comment #31 on issue 3348 by henning....@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
I switched to Kaiten mail (for-pay variant of k9mail with nicer tablet UI),
and it seems to not have this problem.
k9m...@googlecode.com
Comment #32 on issue 3348 by cherylga...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
Ive had similar problem since last upgrade. Constantly uploading and
downloading, phone gets very hot, battery dies in matter of hours. Only way
to stop was to set syncing to never and manually check for emails
periodically.
k9m...@googlecode.com
Comment #33 on issue 3348 by kuz6f...@googlemail.com: K9 running CPU and
Data constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
I am having the same problem with K-9 since a few days. It happened twice
that the phone got very hot and the battery was draining very fast. In both
cases K-9 was consuming 50% of battery (I have a dual core phone so this
means K-9 was completely "eating" one processor) and running obviously in
an endless slope. Now, there is a basic change I made in my phone setup
shortly. Previously I had WLAN always on so that in many situations my
phone connected to Internet via WLAN (at home, at office, at friends
place, ...). But in order to save battery I have switched to a different
strategy some days ago. I keep WLAN always off and enable it only if needed
for some bigger data transfer, because mostly my data transfer with the
phone is very small and keeping WLAN always on for that little amount of
traffic is a waste of battery. And it seems to me that the misbehaving of
K-9 started when I changed this setup, and I have an explanation how this
could be, too. Living on the countryside my phone mostly connects with
EDGE. But with EDGE there is either phone call or Internet access - if you
are in data transfer and do or receive a phone call, Internet access will
be terminated / put on hold. So I guess that if K-9 is in the process of
syncing / polling mails / receiving push etc. and in that very moment
either I do or receive a phone call the Internet connection gets lost or
time-outed, and if things go bad K-9 goes into its endless high consuming
loop. Also, with another software I am using which is syncing ICS calendar
files, I have seen a similar scenario. When in syncing this other software
via EDGE and doing phone this other software either can't sync with an
error or gets the sync but receives a parsing error then. Which means not
only the data connection gets closed, but the data also might get corrupted
if an EDGE Internet connection is terminated through a phone call. Maybe
K-9 runs into the same sort of problem? At least it is very remarkable to
me that with my phone the problem started occuring only after I switched to
an almost-always EDGE strategy - never had anything like this before with
K-9. Regards, Michael
PS: As a temporary fix I have installed Watchdog by Zomut (get it in
Playstore) this can monitor K-9 and restart it when the problem occurs.
PPS: K-9 is abolutely great and I love it! Please keep going and big thanks!
k9m...@googlecode.com
Comment #34 on issue 3348 by amen...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
Same problem here. Just to say something that nobody has apparently said
yet: When this happens, K9 has a never ending string of notifications
appearing in the notification bar. Once in a while, I'll see
a "K9_INTERNAL_OUTBOX" string in the notification bar.
I'm using CM7 on an HTC Desire and I've also noticed that when the problem
occurs, the switches in the toggle bar become unresponsive.
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k9m...@googlecode.com
Comment #35 on issue 3348 by austri...@gmail.com: K9 running CPU and Data
constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
I have this issue with K9 since quite a long time. Not always, but every
now and then, sometimes after a few days, sometimes after weeks. On Sony
Active as well as on Sony Acro S and a friend with Samsung S2 too. Only
thing that stopped K9 from this misbehaviour before was uninstalling the
app and reinstalling again. Until the next time.
Today I followed the tipp with changing the drafts folder from 1st to 2nd
Class and changed the setting to poll only 1st class folders - and it
immediately stopped the traffic.
I guess the explanation above is correct - an email is saved in draft
folder automatically when not sent immediately. After sending it is
SOMETIMES not removed from the draft folder and that is what causes K9 to
permanent (because unsuccessful) syncing...
k9m...@googlecode.com
Status: Duplicate
Mergedinto: 4907
Comment #36 on issue 3348 by cketti: K9 running CPU and Data constantly.
http://code.google.com/p/k9mail/issues/detail?id=3348
(No comment was entered for this change.)