IMAP Push not working for me on Rackspace

[mikeont...@gmail.com]

Hello all,

My work email just transitioned over to Rackpace. On the old provider, emails sent to me would show up in K9 immediately because of IMAP Push. Now, my emails don't show up until K9 polls the account.

I did not set this up as a new account in K9 - I just changed the server address, set security to SSL/TLS, made sure the port was 993, and left Auto Detect IMAP Namespace on. K9 is able to successfully poll the account and I get my emails. I just don't get them immediately as a push.

Am I doing something wrong? What should I do instead?

-- 

Michael

[Richard]

> Date: Sunday, February 14, 2016 11:32:58 -0800
> From: mikeont...@gmail.com

I use Rackspace's email service and thought that mobile sync worked,
but in testing after seeing your message it didn't. A little
research turned up that it's an added-fee service:

Rackspace Webmail users enjoy real-time sync of email,
calendars, and contacts on their iPhoneﾮ, iPadﾮ, Android
ﾮ or Windowsﾮ device. Built on Microsoft's ActiveSync
protocol, our mobile sync service uses push technology
to sync the following data instantly:

Mail and folders
Contacts
Calendar

Monthly Fee: $1.00/user

<https://www.rackspace.com/en-us/email-hosting/webmail/access/mobile-phone>

I just normally have the polling set to 1min intervals in K-9 when I
want it to check frequently.

[Michael B]

Mobile sync is different from IMAP, to the best of my understanding. I am looking for IMAP and push email, not mobile sync using Microsoft ActiveSync to push/sync email, contacts, and calendars. Rackspace claims to support IMAP and IMAP Idle, so push should work…

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[Seth H Holmes]

For a definitive answer, contact rackspace.

--
Seth H Holmes
Sent from my Nexus 7 with K-9 Mail. Please excuse my brevity.