question for Glowforge users

[Karen Blumberg]

My school's Glowforge has been working well all year. This morning I went to select plywood as the material for a cut, and the screen went blank white. I refreshed the page, restarted my web browser, cleared the cache, tried a different browser, restarted my laptop, tried a different laptop, and asked a colleague to login from their device to no avail. WHile we can get to our Dashboard and open up any design, the screen goes  blank each and every time we try to select material. 

I am hopeful that the support team will soon reply to my request for help . In the meantime, if you have a Glowforge, can you open a file and try to select a material to see if this happens for you? Since the Glowforge can only be used via their web app, I'm trying to determine if their app is glitchy today or if there is something going on with some local network setting...

Thank you in advance!

Karen Blumberg

The Brearley School

New York City

[Patrick Murray]

It’s not just you. I’m gonna glowforge forum on Facebook, and everyone is experiencing the same thing.

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[Patrick Murray]

I have heard that a workaround is to take the QR code off from proof gray material, and then adjust the settings accordingly. 

[Charles Corchero]

We had the same issue and it appears to be resolved now ...

It appears as though the issue is fixed! I had to clear my Chrome Cache (found under settings) and then quit and restart the browser. The list of materials now appears. See below for more information.

Danielle, Glowforge Expert (Glowforge) May 22, 2023, 9:41 AM PDT Hello -   I'm sorry for the recent trouble while using the Glowforge App. Our team investigated and found a problem that caused a blank or white screen when trying to select material. I'm happy to share that the problem has been mitigated and you should be good to go now!   If the trouble is still occurring when in a design at app.glowforge.com, you may need to refresh your browser window or clear your browser cookies and cache before trying again. If you still run into trouble after refreshing and clearing the cache and cookies, please let our team know and we'll be happy to help.   Kind regards,  Danielle My Glowforge name: Glowforce My Favorite Catalog Design: Traveler's Flat Pack Chess Set Was I helpful? Please scroll down and let me know with just one click! Glowforge Support Hours: 8:00am PT - 5:00pm PT, Monday - Friday Any advice is not intended to replace or contradict the user manual. For safe operation of your Glowforge, always follow the instructions in the Glowforge Manual.

Charlie Corchero (he/him/his) AmeriCorps Maker Fellow Serving at Cambridge Public Schools Citizen Schools 1 Beacon St Boston, MA 02108

On Mon, May 22, 2023 at 1:15 PM Patrick Murray <pmu...@riverdale.edu> wrote:

To view this discussion on the web visit https://groups.google.com/d/msgid/k-12-fablabs/CA%2BGH44CT7tSt5_0Qgk5P%3DhVXLxCZgekyrO-QjL1Gd-PtmZpOow%40mail.gmail.com.