Direct mail can be a very profitable marketing channel for the small
business
direct mailing lists owner. With much emphasis on website and search engine
marketing, many companies have forgotten the power of a strong direct
mail package to pull in quality leads and convert prospects into
customers. This article outlines four tips for ensuring direct mail
success.
Strategy #1: Match Your List to your Target
There are basically two types of direct mail lists; rentals lists and
house lists. The reason you rent a list is to bring new prospects into
your business. A list rental, when purged of any existing prospects or
customers, is a list of suspects. A suspect is someone you think might
be interested in your products or services, but you aren't sure.
Your goal for any suspect mailing is not to sell - it's to convert them
into a viable prospect by building up their trust and confidence. If you
immediately put on the hard sell for a suspect, chances are good that
you'll be ignored. Good suspect mailings will give away a free report,
product sample or service trial in exchange for contact information like
an email or address.
A house list is simply your current list of prospects, first-time buyers
and repeat buyers. You should split your house list into these three
areas and come up with the most compelling offer for each group. Your
house prospects have shown an interest in your products and services but
haven't made that all important first purchase. Make them a deal they
can't refuse. For your buyers, concentrate on upselling and
cross-selling complementary products.
Strategy #2: Track Your Results
If you can't track it, don't do it. Make sure your direct mail piece
contains a way to track whether the customer took action. If you don't
do this, you will never know if your mailing had an impact.
Here are three suggestions for tracking your direct mail promotions.
1. Mail a postcard that contains a promo code that must be brought into
your retail store.
2. If your business is web based, use a unique promotion code that must
be entered at your website when redeeming the offer.
3. If you are referring people back to your website, send them to a
special page your regular web visitors can't access.
Remember, the more you can track and measure, the more you can adjust in
order to create a more effective mailing the next time.
Strategy #3: Have a Compelling Offer
What exactly is your call to action? Make it clear to your customer what
it is you want them to do and make sure your offer is clear and
compelling. Below are some ideas to get you going.
- Free product trial
- Discount on product or service for limited time
- Free consultation
- Free report for download at your website
Make sure you capture everyone's contact information so you can add it
to your database. On your website, this can be as simple as having them
fill out a contact form before redeeming the direct mail offer.
Direct mail is a great way to supplement a strong ecommerce marketing
program. In addition, using your website to capture new suspect contact
info is a great way to combine direct mail and web communication
channels.