Motorola Mb8611 Firmware Update

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Tavarus Calamia

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Aug 3, 2024, 3:51:28 PM8/3/24

to justninessle

If u think throwing out a perfectly good piece of hardware because of 'communication' issue is a smart thing to do, who's to say that future new configuration changes won't be communicated clearly to your new modem vendor - Xfinity themselves included - also?

The free modem WOW provides with the 1.2gig service has been working great and I haven't had a disconnect since activating it. The new mb8611 will arrive on Tuesday and if I activate it, I'll report back with how well it works/doesn't work.

So far, no issues at all. Still using my same router and networking equipment.

I only plan to use the modem they gave me for a few weeks before I'm convinced this is being done on purpose. In the meantime, I plan to contact Motorola next week as well to see what they can do.

Please redact all of the CM MAC and the CMTS MAC addresses in your error log entries for your privacy. They are considered to be personal information. The posting of personally identifiable information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publically. It flagged your post as "Private".

A non-technical reason: a person works from home or is just not interested in having their internet drop out every 5 minutes while we wait the weeks or months it takes Motorola and Xfinity to stop pointing fingers at each other and actually fix the problem.

Unfortunately, switching hardware or internet providers is the only solution available to users that they fully control. It would be great if there was a customer configurable way to install a firmware version and also prevent automatic updates, but there doesn't appear to be one. If Xfinity wants that ability to update, then they need to take responsibility for fixing issues when auto update creates widespread problems like this.