Multiple vulnerabilities in the Cisco Expressway Series could allow an unauthenticated, remote attacker to conduct cross-site request forgery (CSRF) attacks, which could allow the attacker to perform arbitrary actions on an affected device.
CVE-2024-20252: This vulnerability affects Cisco Expressway Series devices if the cluster database (CDB) API feature has been enabled. This feature is disabled by default in Cisco Expressway Series releases 14.2 and later. In releases earlier than Cisco Expressway Series Release 14.2, the cluster database (CDB) API feature is enabled by default and cannot be disabled.
The vulnerabilities are not dependent on one another. Exploitation of one of the vulnerabilities is not required to exploit another vulnerability. In addition, a software release that is affected by one of the vulnerabilities may not be affected by the other vulnerabilities.
These vulnerabilities are due to insufficient CSRF protections for the web-based management interface of an affected system. An attacker could exploit these vulnerabilities by persuading a user of the API to follow a crafted link. A successful exploit could allow the attacker to perform arbitrary actions with the privilege level of the affected user. If the affected user has administrative privileges, these actions could include modifying the system configuration and creating new privileged accounts.
This vulnerability is due to insufficient CSRF protections for the web-based management interface of an affected system. An attacker could exploit this vulnerability by persuading a user of the API to follow a crafted link. A successful exploit could allow the attacker to perform arbitrary actions with the privilege level of the affected user. If the affected user has administrative privileges, these actions could include overwriting system configuration settings, which could prevent the system from processing calls properly and result in a denial of service (DoS) condition.
Cisco has released free software updates that address the vulnerabilities described in this advisory. Customers with service contracts that entitle them to regular software updates should obtain security fixes through their usual update channels.
Customers may only install and expect support for software versions and feature sets for which they have purchased a license. By installing, downloading, accessing, or otherwise using such software upgrades, customers agree to follow the terms of the Cisco software license:
-user-license-agreement.html
Additionally, customers may only download software for which they have a valid license, procured from Cisco directly, or through a Cisco authorized reseller or partner. In most cases this will be a maintenance upgrade to software that was previously purchased. Free security software updates do not entitle customers to a new software license, additional software feature sets, or major revision upgrades.
The Cisco Support and Downloads page on Cisco.com provides information about licensing and downloads. This page can also display customer device support coverage for customers who use the My Devices tool.
When considering software upgrades, customers are advised to regularly consult the advisories for Cisco products, which are available from the Cisco Security Advisories page, to determine exposure and a complete upgrade solution.
In all cases, customers should ensure that the devices to be upgraded contain sufficient memory and confirm that current hardware and software configurations will continue to be supported properly by the new release. If the information is not clear, customers are advised to contact the Cisco Technical Assistance Center (TAC) or their contracted maintenance providers.
Customers who purchase directly from Cisco but do not hold a Cisco service contract and customers who make purchases through third-party vendors but are unsuccessful in obtaining fixed software through their point of sale should obtain upgrades by contacting the Cisco TAC: -cisco-worldwide-contacts.html
In the following table, the left column lists Cisco software releases. The right column indicates whether a release is affected by the vulnerabilities that are described in this advisory and the first release that includes the fix for these vulnerabilities. Customers are advised to upgrade to an appropriate fixed software release as indicated in this section.
Cisco TelePresence Video Communication Server (VCS) has reached its end-of-support date and is no longer included in Cisco Expressway Series advisories. Cisco has not released and will not release software updates for Cisco TelePresence VCS to address the vulnerabilities that are described in this advisory. Customers are advised to refer to the end-of-life notice for Cisco TelePresence VCS:
When considering a software migration, customers are advised to regularly consult the advisories for Cisco products, which are available from the Cisco Security Advisories page, to determine exposure and a complete upgrade solution.
In all cases, customers should ensure that the new software will be sufficient for their network needs, that new devices contain sufficient memory, and that current hardware and software configurations will continue to be supported properly by the new product. If the information is not clear, customers are advised to contact the Cisco Technical Assistance Center (TAC) or their contracted maintenance providers.
To learn about Cisco security vulnerability disclosure policies and publications, see the Security Vulnerability Policy. This document also contains instructions for obtaining fixed software and receiving security vulnerability information from Cisco.
THIS DOCUMENT IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE. YOUR USE OF THE INFORMATION ON THE DOCUMENT OR MATERIALS LINKED FROM THE DOCUMENT IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS DOCUMENT AT ANY TIME.
A standalone copy or paraphrase of the text of this document that omits the distribution URL is an uncontrolled copy and may lack important information or contain factual errors. The information in this document is intended for end users of Cisco products.
Amidst the challenges, there were some silver linings. For instance, they had begun a major network upgrade in 2019. As part of their move to software-defined networking (SDN), they placed a Cisco next-generation firewall, Firepower, just outside a key data center. Little did they know this change would allow them to support the deluge of VPN sessions their COVID-era telecommuters brought surging onto the network.
These improvements pave the way toward expanding the web call centers to now serve and assist the public face of various departments. This work has been supported by the flexibility of Webex contact centers, which provided call recording and the bandwidth to use both legacy wire, cellular and soft phones simultaneously. Even as San Francisco iterates on hybrid work, the tools gained are here to stay!
c80f0f1006