Our brains are not wired to contend with the pace of technological change: These respondents said the rising speed, reach and efficiencies of the internet and emerging online applications will magnify these human tendencies and that technology-based solutions will not be able to overcome them. They predicted a future information landscape in which fake information crowds out reliable information. Some even foresaw a world in which widespread information scams and mass manipulation cause broad swathes of public to simply give up on being informed participants in civic life.
Technology can help fix these problems: These more hopeful experts said the rising speed, reach and efficiencies of the internet, apps and platforms can be harnessed to rein in fake news and misinformation campaigns. Some predicted better methods will arise to create and promote trusted, fact-based news sources.
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It is also human nature to come together and fix problems: The hopeful experts in this canvassing took the view that people have always adapted to change and that this current wave of challenges will also be overcome. They noted that misinformation and bad actors have always existed but have eventually been marginalized by smart people and processes. They expect well-meaning actors will work together to find ways to enhance the information environment. They also believe better information literacy among citizens will enable people to judge the veracity of material content and eventually raise the tone of discourse.
The majority of participants in this canvassing wrote detailed elaborations on their views. Some chose to have their names connected to their answers; others opted to respond anonymously. These findings do not represent all possible points of view, but they do reveal a wide range of striking observations.
Respondents collectively articulated several major themes tied to those insights and explained in the sections below the following graphic. Several longer additional sets of responses tied to these themes follow that summary.
The following section presents an overview of the themes found among the written responses, including a small selection of representative quotes supporting each point. Some comments are lightly edited for style or length.
These experts predicted that the problem of misinformation will be amplified because the worst side of human nature is magnified by bad actors using advanced online tools at internet speed on a vast scale.
Some respondents predicted that a larger digital divide will form. Those who pursue more-accurate information and rely on better-informed sources will separate from those who are not selective enough or who do not invest either the time or the money in doing so.
Many of those who expect no improvement of the information environment said those who wish to spread misinformation are highly motivated to use innovative tricks to stay ahead of the methods meant to stop them. They said certain actors in government, business and other individuals with propaganda agendas are highly driven to make technology work in their favor in the spread of misinformation, and there will continue to be more of them.
Some respondents expect a dramatic rise in the manipulation of the information environment by nation-states, by individual political actors and by groups wishing to spread propaganda. Their purpose is to raise fears that serve their agendas, create or deepen silos and echo chambers, divide people and set them upon each other, and paralyze or confuse public understanding of the political, social and economic landscape.
This has been referred to as the weaponization of public narratives. Social media platforms such as Facebook, Reddit and Twitter appear to be prime battlegrounds. Bots are often employed, and AI is expected to be implemented heavily in the information wars to magnify the speed and impact of messaging.
Several other respondents also cited this as a major flaw of this potential remedy. They argued against it for several reasons, including the fact that it enables even broader government and corporate surveillance and control over more of the public.
A number of respondents believe there will be policy remedies that move beyond whatever technical innovations emerge in the next decade. They offered a range of suggestions, from regulatory reforms applied to the platforms that aid misinformation merchants to legal penalties applied to wrongdoers. Some think the threat of regulatory reform via government agencies may force the issue of required identities and the abolition of anonymity protections for platform users.
Many respondents agree that misinformation will persist as the online realm expands and more people are connected in more ways. Still, the more hopeful among these experts argue that progress is inevitable as people and organizations find coping mechanisms. They say history validates this. Furthermore, they said technologists will play an important role in helping filter out misinformation and modeling new digital literacy practices for users.
We were in this position before, when printing presses broke the existing system of information management. A new system emerged and I believe we have the motivation and capability to do it again.Jonathan Grudin
Many of these respondents said the leaders and engineers of the major information platform companies will play a significant role. Some said they expect some other systematic and social changes will alter things.
A number of these respondents said information platform corporations such as Google and Facebook will begin to efficiently police the environment through various technological enhancements. They expressed faith in the inventiveness of these organizations and suggested the people of these companies will implement technology to embed moral and ethical thinking in the structure and business practices of their platforms, enabling the screening of content while still protecting rights such as free speech.
A number of these experts said solutions such as tagging, flagging or other labeling of questionable content will continue to expand and be of further use in the future in tackling the propagation of misinformation
Many of these experts said the flaws in human nature and still-undeveloped norms in the digital age are the key problems that make users susceptible to false, misleading and manipulative online narratives. One potential remedy these respondents suggested is a massive compulsory crusade to educate all in digital-age information literacy. Such an effort, some said, might prepare more people to be wise in what they view/read/believe and possibly even serve to upgrade the overall social norms of information sharing.
This section features responses by several of the top analysts who participated in this canvassing. Following this wide-ranging set of comments is a much more expansive set of quotations directly tied to the five primary themes identified in this report.
Section 1. Purpose. Artificial intelligence (AI) holds extraordinary potential for both promise and peril. Responsible AI use has the potential to help solve urgent challenges while making our world more prosperous, productive, innovative, and secure. At the same time, irresponsible use could exacerbate societal harms such as fraud, discrimination, bias, and disinformation; displace and disempower workers; stifle competition; and pose risks to national security. Harnessing AI for good and realizing its myriad benefits requires mitigating its substantial risks. This endeavor demands a society-wide effort that includes government, the private sector, academia, and civil society.
My Administration places the highest urgency on governing the development and use of AI safely and responsibly, and is therefore advancing a coordinated, Federal Government-wide approach to doing so. The rapid speed at which AI capabilities are advancing compels the United States to lead in this moment for the sake of our security, economy, and society.
In the end, AI reflects the principles of the people who build it, the people who use it, and the data upon which it is built. I firmly believe that the power of our ideals; the foundations of our society; and the creativity, diversity, and decency of our people are the reasons that America thrived in past eras of rapid change. They are the reasons we will succeed again in this moment. We are more than capable of harnessing AI for justice, security, and opportunity for all.
Sec. 2. Policy and Principles. It is the policy of my Administration to advance and govern the development and use of AI in accordance with eight guiding principles and priorities. When undertaking the actions set forth in this order, executive departments and agencies (agencies) shall, as appropriate and consistent with applicable law, adhere to these principles, while, as feasible, taking into account the views of other agencies, industry, members of academia, civil society, labor unions, international allies and partners, and other relevant organizations:
(e) The interests of Americans who increasingly use, interact with, or purchase AI and AI-enabled products in their daily lives must be protected. Use of new technologies, such as AI, does not excuse organizations from their legal obligations, and hard-won consumer protections are more important than ever in moments of technological change. The Federal Government will enforce existing consumer protection laws and principles and enact appropriate safeguards against fraud, unintended bias, discrimination, infringements on privacy, and other harms from AI. Such protections are especially important in critical fields like healthcare, financial services, education, housing, law, and transportation, where mistakes by or misuse of AI could harm patients, cost consumers or small businesses, or jeopardize safety or rights. At the same time, my Administration will promote responsible uses of AI that protect consumers, raise the quality of goods and services, lower their prices, or expand selection and availability.
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